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Night Shift Desktop Support Manager Jobs in Indiana

Workhorse

Desktop Support Engineer

Union City, IN · On-site

$65K - $75K/yr

Manage user onboarding/offboarding, hardware provisioning, software installation, and IT asset ... in desktop, technical, or IT support. * Strong troubleshooting skills across hardware, software ...

Powers Health

Desktop Support Tech I

Munster, IN · On-site

$21 - $35.89/hr

The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end ... Experience with IT service management (ITSM) ticketing systems such as Cherwell or ServiceNow ...

gaylor

IT Desktop Support

Indianapolis, IN

Excellent time management skills and ability to multitask * Participates in an on-call rotation and ... Previous desktop support or IT helpdesk experience preferred

TEKsystems

VIP Desktop Support

Indianapolis, IN

$25 - $30/hr

... Management, Device Management and Endpoint security experience Desired: 1) Microsoft Dynamics ... Support / Account Access and Set Up 2) Power Apps experience Description The Tier 2/VIP Desktop ...

TEKsystems

VIP Desktop Support

Indianapolis, IN

$25 - $30/hr

... Management, Device Management and Endpoint security experience Desired: 1) Microsoft Dynamics ... Support / Account Access and Set Up 2) Power Apps experience Description The Tier 2/VIP Desktop ...

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Night Shift Desktop Support Manager information

What does a night shift desktop support manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

How does a night shift desktop support manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What are the key skills and qualifications needed to thrive as a night shift desktop support manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

What are popular job titles related to Night Shift Desktop Support Manager jobs in Indiana?

For Night Shift Desktop Support Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Night Shift Desktop Support Manager jobs in Indiana look for?

The top searched job categories for Night Shift Desktop Support Manager jobs in Indiana are:

What cities in Indiana are hiring for Night Shift Desktop Support Manager jobs?

Cities in Indiana with the most Night Shift Desktop Support Manager job openings:

Night Shift Desktop Support Manager jobs near you

Desktop Support Engineer

Workhorse Technologies, Inc.

Union City, IN • On-site

$65K - $75K/yr

Full-time

Posted 6 days ago

Job description

Job Type
Full-time
Description
Better Trucks. Better World.
We're raising the standard for what a medium-duty truck should be - delivering vehicles, infrastructure, and support designed to work for you.
About the Role
We are seeking a hands-on Desktop Support Engineer to provide frontline IT support across our automotive manufacturing facility. This role is critical to keeping plant floor systems, office IT, and production-adjacent technology running with minimal downtime. The ideal candidate is comfortable working in both a traditional office IT environment and a fast-paced manufacturing floor setting, understands the urgency of minimizing production impact, and can troubleshoot a wide range of hardware, software, and network issues.
Key Responsibilities
  • Provide Level 1/2 support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
  • Troubleshoot Windows, Linux, Microsoft 365, email, authentication, VPN, and common business applications.
  • Support plant-floor computers, terminals, barcode scanners, label printers, and other manufacturing technology.
  • Troubleshoot basic wired/wireless network, connectivity, DNS, DHCP, and endpoint issues.
  • Work closely with Manufacturing, Engineering, Quality, Maintenance, and Operations to resolve IT-related issues.
  • Manage user onboarding/offboarding, hardware provisioning, software installation, and IT asset inventory.
  • Monitor and maintain endpoint security, patching, and device compliance in accordance with company standards.
  • Manage support tickets, document resolutions, and escalate complex issues to appropriate IT teams or vendors.
  • Participate in hardware refreshes, system upgrades, plant projects, and technology deployments.
  • Identify recurring issues and recommend improvements to increase IT reliability and user experience.
  • Follow all IT security, plant safety, and operational procedures.
  • Re-image existing employee PCs, as needed, without the loss of data.
  • Create, maintain, and delete Windows Active Directory accounts in accordance with company standards.
  • Follow documented procedures and controls.
  • Must maintain required evidence of compliance and provide SOX Audit support as required.
  • Manage conference room equipment and set Audio Visual Standards for Conference rooms.
  • Work directly with HR to support onboarding and offboarding of IT services for Associates.

Requirements
Required Qualifications
  • Associate's or bachelor's degree in IT, Computer Science, or related field.
  • 3 to 5 years of experience in desktop, technical, or IT support.
  • Strong troubleshooting skills across hardware, software, and networking.
  • Experience with Windows, Linux, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
  • Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and network troubleshooting.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to work independently in a hands-on manufacturing environment.
  • Ability to prioritize issues based on business and production impact.
  • Must be a self-starter with a positive attitude, strong customer service skills, proven problem-solving skills, the ability to prioritize and execute tasks in a dynamic environment, the ability to learn, adapt, and apply new concepts and technologies, and the ability to work a flexible work schedule as needed.

Preferred Qualifications
  • Experience supporting an automotive or manufacturing environment.
  • Experience with plant-floor/operational technology, industrial PCs, barcode systems, or label printing.
  • Experience with Intune, SCCM/MECM, endpoint security, or similar tools.
  • CompTIA A+, Network+, Microsoft, or other relevant certifications.

Why Workhorse
Lead the Future of Electric Mobility
Workhorse is a leading electric vehicle company focused on delivering sustainable, purpose-built solutions that are transforming last-mile delivery and commercial transportation.
Dog-Friendly Workplace
We believe great ideas come from people who feel comfortable being themselves-four-legged teammates included at many of our locations.
Strong, People-First Culture
We foster a collaborative, respectful, and transparent culture where teams are empowered, accountability is valued, and leaders are trusted to lead.
Innovation Meets Execution
Workhorse combines cutting-edge technology with real-world manufacturing and operational excellence-turning innovation into vehicles on the road.
Growth-Oriented Environment
Join a company in an exciting phase of growth where your leadership, ideas, and results will directly shape what's next.
Salary Description
$65,000-$75,000 Per Year

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