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Night Shift Customer Service Representative Jobs in Rochester, NY

Empire Heating and Air Conditioning

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Customer Service Representative

Rochester, NY · On-site

$30K - $45K/yr (+ commission)

Customer service representative to take incoming calls and make outbound calls to our existing customers to schedule appointments. Must have proficient computer skills, Microsoft office and Excel.

New

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Staffing

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Customer Service Representative

West Henrietta, NY · On-site

$21 - $22/hr

Job title:- Customer Service Representative Location: West Henrietta, NY 14586 Job Type: 4+ months Contract Schedule: Monday-Friday | 8:00 AM-5:00 PM Hours: 40 hours/week | 1-hour lunch Pay Rate: $22 ...

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All JobsCustomer Service Representative JobsNight Shift Customer Service Representative JobsNight Shift Customer Service Representative Jobs in Rochester, NY

Night Shift Customer Service Representative information

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How much do night shift customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for night shift customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a night shift customer service representative?

A Night Shift Customer Service Representative assists customers during overnight hours by answering inquiries, resolving issues, and providing support via phone, email, or chat. They ensure customer satisfaction by handling complaints, processing orders, and offering information about products or services. This role requires strong communication skills, patience, and the ability to work independently during late or early morning hours.

What are the key skills and qualifications needed to thrive as a night shift customer service representative?

A Night Shift Customer Service Representative should possess strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer proficiency are commonly required, with some employers preferring previous call center experience. Exceptional patience, adaptability to changing situations, and the ability to stay focused during late hours set top performers apart. These skills ensure reliable customer support and satisfaction during overnight hours when fewer resources are available.

What are some common challenges faced by night shift customer service representatives?

Night Shift Customer Service Representatives may encounter challenges such as handling a higher proportion of urgent inquiries, working with limited on-site support, and maintaining alertness during overnight hours. Managing time zone differences and escalating issues when fewer supervisors are available can also require resourcefulness. However, these shifts often offer quieter periods that allow for more focused interactions with customers. Adapting to an overnight schedule and practicing good self-care are important for staying productive and providing consistently high-quality service.

Where can I get night shift customer service representative jobs?

Night shift customer service representative jobs are commonly listed on online job boards such as Indeed, Glassdoor, and Monster. These roles often require strong communication skills and familiarity with customer service software, and they are available across various industries that operate 24/7, including healthcare, retail, and tech support.

What are popular job titles related to Night Shift Customer Service Representative jobs in Rochester, NY?

For Night Shift Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Night Shift Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Night Shift Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Night Shift Customer Service Representative jobs?

Cities near Rochester, NY with the most Night Shift Customer Service Representative job openings:

Night Shift Customer Service Representative jobs near you
Infographic showing various Night Shift Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,594 per year, or $18.6 per hour.

Customer Service Representative

Martinizing Cleaners

Fairport, NY • On-site

$15.25 - $20.75/hr

Full-time

Re-posted 17 days ago

Job description

Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps!


Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its operations and hiring more staff. We are locally owned and operated and are seeking motivated employees who can provide customer service at the front counter and assemble and bag orders in the back. We are looking for candidates that have a positive and friendly attitude and provide exceptional service to our customers.


Job Responsibilities - Front:

  • Provide warm, engaging interaction with customers

  • Provide clear descriptions of Martinizing services and processes to customers

  • Check in customer orders; inspect, sort, & tag for cleaning

  • Solve customer problems as needed

  • Process customer payments and discounts

  • Perform standard opening and closing duties

  • Keep store clean and tidy

Martinizing logo

About Martinizing

Sourced by ZipRecruiter

We help you save time by providing pickup & delivery services across hundreds of locations in the U.S. and Canada. Drop off your laundry and pick it up later, or even have it delivered to your home or office! With locations all across North America, Martinizing is proud to provide its standard of cleanliness and care to a community near you. Our locations offer all our everyday services to ensure that you get everything you need out of your clean. And with pickup & delivery options available at most of our franchises, you're sure to find a store that provides a consistent and clean laundry experience at a time and place that's best for you.

Industry

Consumer goods and commercial equipment rental services

Company size

51 - 200 Employees

Headquarters location

Naples, FL, US

Year founded

1949

Social media

Facebook

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