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Nice Wfm Jobs (NOW HIRING)

Transcend Softech LLC

NiCE CXone Architect

Dallas, TX · Remote

$64.50 - $85/hr

NiCE CXone Architect Dallas or Remote Long Term Contract Architect with NiCE CXone. Location is ... Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and ...

Apex Systems

Sr. Product/ Program Manager

San Antonio, TX · On-site

$115K - $151K/yr

NICE WFM, Genesys Decision Tools Voice & Call Routing: IVR systems, call recording platforms Quality Monitoring: Call transcription tools, QA/coaching platforms Agile & DevOps: Jira, Confluence, CI ...

Geico

Senior Workforce Analytics Analyst

Fredericksburg, VA · Hybrid

$80K - $124K/yr

We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...

Geico

Senior Workforce Analytics Analyst

Lakeland, FL · Hybrid

$80K - $124K/yr

We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...

GEICO

Senior Workforce Analytics Analyst

Richardson, TX · On-site

$80K - $124K/yr

We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...

Geico

Senior Workforce Analytics Analyst

Lenexa, KS · Hybrid

$80K - $124K/yr

We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...

Infosys

NiCE CXone Lead

Richardson, TX · On-site

$93K - $122K/yr

The NiCE CXone Lead will be responsible for designing and developing NICE CXone architecture and ... ACD, IVR, WFM, QM, Analytics, Digital Channels. • Liaison with client, provide consulting for ...

Geico

Senior Workforce Analytics Analyst

Richardson, TX · Hybrid

$80K - $124K/yr

We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...

Geico

Senior Workforce Analytics Analyst

Tucson, AZ · Hybrid

$80K - $124K/yr

We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...

Geico

Senior Workforce Analytics Analyst

Virginia Beach, VA · Hybrid

$80K - $124K/yr

We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...

Adecco

Sr. Bus Process Analyst

Minneapolis, MN

$31.57/hr

Experience with IEX (NICE WFM) and Intradiem * Experience leading medium-sized projects * Strong written/verbal communication and presentation skills * Ability to work flexible hours when needed ...

MY WIRELESS

Scheduling Specialist

San Juan, PR · On-site

Advanced proficiency in Excel (VLOOKUP, Pivot Tables, basic formulas) or scheduling software (e.g., When I Work, UKG, Paycom, NICE WFM). * Proven ability to work with labor budgets and hourly traffic ...

Next Step Systems

NICE Solutions Designer

Chicago, IL · On-site

NICE Solutions Designer, Chicago, IL We are seeking a NICE Solutions Designer to maintain and ... WFM) preferred. - Programming experience in Python, Java, JavaScript/Node, or another common ...

Next Step Systems

NICE Solutions Designer

Orlando, FL · On-site

NICE Solutions Designer, Orlando, FL We are seeking a NICE Solutions Designer to maintain and ... WFM) preferred. - Programming experience in Python, Java, JavaScript/Node, or another common ...

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Nice Wfm information

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$38.5K

$97.6K

$172.5K

How much do nice wfm jobs pay per year?

As of Jun 9, 2026, the average yearly pay for nice wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a NICE WFM (Workforce Management) specialist, and why are they important?

To thrive as a NICE WFM specialist, you need strong analytical skills, knowledge of workforce planning principles, and typically experience in contact center operations. Proficiency with NICE WFM software, data analysis tools, and scheduling systems is essential, and relevant certifications like NICE WFM Certification can be advantageous. Excellent communication, problem-solving abilities, and adaptability help you collaborate with stakeholders and respond to changing business needs. These skills ensure accurate forecasting, optimal staffing, and improved service levels in dynamic contact center environments.

What is the difference between Nice Wfm vs NICE Workforce Management Analyst?

AspectNice WfmNICE Workforce Management Analyst
Primary RoleSoftware platform for workforce scheduling and optimizationProfessional responsible for analyzing and optimizing workforce processes using NICE Wfm
CredentialsKnowledge of NICE Wfm software, certifications may varyTypically requires experience with NICE Wfm, analytical skills, and industry certifications
Work EnvironmentSoftware deployment, technical support, and system managementOffice-based, analytical, and operational roles within contact centers

Nice Wfm is a software platform used for workforce scheduling and management, while a NICE Workforce Management Analyst is a professional who utilizes the platform to analyze and improve workforce operations. The platform focuses on tools and features, whereas the analyst role emphasizes applying those tools to optimize staffing and productivity.

What are some common challenges faced by professionals in NICE WFM roles, and how can they be addressed?

Professionals working with NICE Workforce Management (WFM) systems often face challenges such as balancing forecast accuracy with real-time operational changes, ensuring agent schedules meet both business needs and employee preferences, and adapting to evolving customer demand. These challenges can be addressed by staying current with system updates, collaborating closely with operations and HR teams, and leveraging analytics tools within NICE WFM to monitor trends and adjust forecasts proactively. Regular training and open communication with stakeholders further help in aligning scheduling strategies with organizational goals.

What is a NICE WFM specialist?

A NICE WFM specialist is a professional who manages and optimizes workforce management (WFM) processes using NICE Workforce Management software. They are responsible for forecasting, scheduling, and tracking staffing needs to ensure efficient operations in call centers or customer service environments. Their role often includes analyzing data, creating reports, and implementing strategies to improve productivity and service levels. Knowledge of the NICE WFM platform and experience with scheduling, real-time monitoring, and performance analytics are essential for this position.
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Nice Wfm jobs near you

NiCE CXone Architect

Transcend Softech LLC

Dallas, TX • Remote

$64.50 - $85/hr

Contractor

Posted 18 days ago

Job description

NiCE CXone Architect
Dallas or Remote
Long Term Contract
Architect with NiCE CXone.  Location is preferred as Dallas, but open to US or Canada.

Needs to be strong on NiCE CXone and experience on LiveVox will be an added advantage.

Looking for experience in,

  • Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
  • Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.
  • Ensuring scalability, high availability, disaster recovery, and compliance in architecture
  • Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
  • Support telephony integrations
  • Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.
  • Ensure adherence to best practices for performance, security, compliance, regulatory standards.
  • Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
  • Drive AI/automation/analytics enhancements across the CX stack
  • Evaluate new features and roadmap updates to adopt in the environment
  • Work with cross-functional teams to resolve issues related to architecture, integrations, routing, or performance
  • Continuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).
  • Optimize system performance and troubleshoot complex issues.
  • Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.
  • Liaison with client, provide consulting for cloud migration and CX transformation.
  • Implement best practices for code quality and maintainability.
  • Lead root cause analysis for platform issues and critical incidents