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Nice Wfm Jobs (NOW HIRING)

Capgemini

NiCE Solution Architect

Chicago, IL · On-site

$65 - $85.50/hr

NICE CXone Strong expertise in ... IVR & customer journey design WFM solutions REST/API integrations Experience integrating CCaaS with ...

Next Step Systems

NICE Solutions Designer

Chicago, IL · On-site

NICE Solutions Designer, Chicago, IL We are seeking a NICE Solutions Designer to maintain and ... WFM) preferred. - Programming experience in Python, Java, JavaScript/Node, or another common ...

United Airlines

NiCE Solution Architect

Chicago, IL

$65 - $85.50/hr

The role involves owning the complete IVR customer journey, omnichannel design, WFM, and APIbased ... NICE CXone Strong expertise in: IVR & customer journey design WFM solutions REST/API integrations ...

MY WIRELESS

Scheduling Specialist

San Juan, PR · On-site

Advanced proficiency in Excel (VLOOKUP, Pivot Tables, basic formulas) or scheduling software (e.g., When I Work, UKG, Paycom, NICE WFM). * Proven ability to work with labor budgets and hourly traffic ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder ... Experience utilizing Workforce Management software, specifically NICE CXone. A Plus: * Exposure to ...

Next Step Systems

NICE Solutions Designer

Orlando, FL · On-site

NICE Solutions Designer, Orlando, FL We are seeking a NICE Solutions Designer to maintain and ... WFM) preferred. - Programming experience in Python, Java, JavaScript/Node, or another common ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder ... Experience utilizing Workforce Management software, specifically NICE CXone. A Plus: * Exposure to ...

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Nice Wfm information

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$38.5K

$97.6K

$172.5K

How much do nice wfm jobs pay per year?

As of Aug 6, 2026, the average yearly pay for nice wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a NICE WFM specialist?

To thrive as a NICE WFM specialist, you need strong analytical skills, knowledge of workforce planning principles, and typically experience in contact center operations. Proficiency with NICE WFM software, data analysis tools, and scheduling systems is essential, and relevant certifications like NICE WFM Certification can be advantageous. Excellent communication, problem-solving abilities, and adaptability help you collaborate with stakeholders and respond to changing business needs. These skills ensure accurate forecasting, optimal staffing, and improved service levels in dynamic contact center environments.

What is the difference between Nice Wfm vs NICE Workforce Management Analyst?

AspectNice WfmNICE Workforce Management Analyst
Primary RoleSoftware platform for workforce scheduling and optimizationProfessional responsible for analyzing and optimizing workforce processes using NICE Wfm
CredentialsKnowledge of NICE Wfm software, certifications may varyTypically requires experience with NICE Wfm, analytical skills, and industry certifications
Work EnvironmentSoftware deployment, technical support, and system managementOffice-based, analytical, and operational roles within contact centers

Nice Wfm is a software platform used for workforce scheduling and management, while a NICE Workforce Management Analyst is a professional who utilizes the platform to analyze and improve workforce operations. The platform focuses on tools and features, whereas the analyst role emphasizes applying those tools to optimize staffing and productivity.

What are some common challenges faced by professionals in NICE WFM roles, and how can they be addressed?

Professionals working with NICE Workforce Management (WFM) systems often face challenges such as balancing forecast accuracy with real-time operational changes, ensuring agent schedules meet both business needs and employee preferences, and adapting to evolving customer demand. These challenges can be addressed by staying current with system updates, collaborating closely with operations and HR teams, and leveraging analytics tools within NICE WFM to monitor trends and adjust forecasts proactively. Regular training and open communication with stakeholders further help in aligning scheduling strategies with organizational goals.

What is a NICE WFM specialist?

A NICE WFM specialist is a professional who manages and optimizes workforce management (WFM) processes using NICE Workforce Management software. They are responsible for forecasting, scheduling, and tracking staffing needs to ensure efficient operations in call centers or customer service environments. Their role often includes analyzing data, creating reports, and implementing strategies to improve productivity and service levels. Knowledge of the NICE WFM platform and experience with scheduling, real-time monitoring, and performance analytics are essential for this position.
More about Nice Wfm jobs
What job categories do people searching Nice Wfm jobs look for? The top searched job categories for Nice Wfm jobs are:
Nice Wfm jobs near you
Infographic showing various Nice Wfm job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, 4% Part Time, 4% Temporary, and 25% Contract. Highlights an 53% In-person, 4% Hybrid, and 43% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Dayforce WFM System Consultant

Align HCM

Saint Petersburg, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Align HCM is looking for an experienced Dayforce WFM System Consultant to join our growing Dayforce practice. In this role, you will guide clients through the end-to-end implementation of Dayforce Workforce Management, building strong client relationships grounded in trust, delivering high-quality configuration work, and growing your expertise across the Dayforce WFM product suite.
Primary Duties and Key Responsibilities
  • Lead clients through end-to-end Dayforce WFM implementations, spanning requirements gathering, gap analysis, solution design, configuration, testing, rollout, and post-go-live support.
  • Configure and validate Dayforce WFM rules, including timekeeping policies, accrual plans, scheduling rules, pay code mappings, and workforce data integrations.
  • Create data mapping from source system(s) to Dayforce WFM, write functional specifications for customizations, and manage the testing and client acceptance of delivered solutions.
  • Create and maintain requirements documentation, design specifications, and project plans throughout the engagement lifecycle.
  • Engage clients with confidence, handle questions and feedback professionally, and build trust through consistent, high-quality delivery.
  • Escalate issues to peers, project managers, or practice leads in a timely and professional manner when needed.
  • Manage multiple client engagements concurrently, tracking your own time accurately, forecasting hours, and understanding and monitoring your own KPIs.
  • Present material and facilitate working sessions for client teams, demonstrating ownership of your work and a trusted advisor approach.
  • Provide best-practice recommendations to clients, drawing on growing Dayforce WFM expertise to help identify the right solutions for their needs.
  • Collaborate effectively with internal project teams, actively contribute as a team player, help others solve problems, and lead by example in day-to-day work.

Required Qualifications
  • Minimum of 3 years of demonstrated experience implementing Dayforce WFM, including configuration of timekeeping, scheduling, accruals, and pay rules.
  • Ownership mindset with the ability to take accountability for your work, deliver low-defect output, and proactively manage your own time and performance targets.
  • Client-facing confidence with the ability to earn client trust, engage stakeholders professionally, and handle feedback constructively.
  • Strong written and verbal English communication skills, with the ability to present material and facilitate client working sessions.
  • Ability to manage multiple clients concurrently, complete timesheets promptly, and meet or exceed utilization targets.
  • Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field; or equivalent professional experience.
  • Dayforce WFM certification is a strong asset, or commitment to achieving certification as part of onboarding.

Nice to Have
  • Experience with additional Dayforce modules such as Payroll, HR, Recruiting, Onboarding, or Benefits.
  • Familiarity with Dayforce integration tools, data exchange methodologies, or the Dayforce Extensibility Framework.
  • Background in HR operations, payroll processing, or workforce planning that brings practical context to client conversations.

Why Align HCM?
  • Impact: Help organizations simplify pay and HR processes for thousands of employees.
  • Growth: Continuous learning opportunities and the chance to deepen your UKG / Dayforce expertise.
  • Flexibility: Remote-first culture with the tools and support you need to succeed from anywhere.
  • Collaboration: Work with a team of experienced consultants who genuinely enjoy solving problems together.
  • Variety: Every client is different-no two implementations are the same.

Benefits:
Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team:
  • Base Salary plus Incentive Pay
  • Medical, Dental, Vision
  • Life Insurance & Disability Coverages
  • Health Savings Account
  • 401k Match Program
  • Unlimited Vacation Time

Schedule:
This position follows US Eastern Time business hours, Monday through Friday.
Location:
Remote (US, Canada, PH)
Align HCM is an Equal Opportunity Employer.
We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.
We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don't meet every qualification, we still encourage you to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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