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The Lead, IT Portfolio Management, Next Best Action is responsible for leading the technology portfolio management capability for a large, complex, high-visibility domain focused on customer decisioning, analytics, personalization, digital engagement, and customer interaction capabilities.
This role will connect business strategy to technology execution by bringing together roadmap planning, investment management, financial governance, Jira Align discipline, ServiceNow demand visibility, delivery health, vendor and contract oversight, cross-domain dependency management, and value realization.
The ideal candidate is a seasoned portfolio leader who has managed large-scale, multidimensional technology portfolios in a Fortune 50 or similarly complex enterprise environment. This person must be able to think strategically, operate hands-on, influence senior stakeholders, build governance from the ground up, and raise the maturity of portfolio management practices across a matrixed organization.
This role is not a status reporting role. It requires a strategic operator who can understand the business problem, connect the dots across business, technology, finance, vendors, delivery, and execution, then drive the work needed to create clarity, accountability, and measurable outcomes.
Primary Responsibilities

• Lead portfolio management for the Next Best Action domain, including strategy alignment, roadmap visibility, investment planning, financial governance, execution health, risk management, dependency tracking, vendor commitments, contract visibility, and leadership reporting.
• Build and scale the portfolio operating model for the domain, including governance routines, portfolio syncs, QBR inputs, financial checkpoints, roadmap reviews, risk and dependency reviews, intake management, decision tracking, and executive-ready reporting.
• Translate customer engagement, personalization, analytics, digital interaction, and decisioning priorities into portfolio plans, roadmap implications, investment themes, sequencing recommendations, and measurable outcomes.
• Partner across business, product, engineering, architecture, analytics, data, digital, finance, delivery, vendor management, enterprise portfolio teams, and governance partners to align priorities, funding, capacity, dependencies, and execution plans.
• Use Jira Align and Jira to create trusted portfolio visibility across epics, features, objectives, PI progress, roadmap alignment, dependencies, risks, delivery confidence, capacity signals, and leadership action items.
• Partner with Finance to manage portfolio financial discipline, including budget, forecast, actuals, variance analysis, funding movement, labor and non-labor spend, capitalization, vendor spend, contract commitments, and financial risks.
• Support vendor and contract management by tracking SOWs, renewals, vendor commitments, contract spend, burn rates, license or service obligations, expiration dates, and upcoming decision points.
• Manage cross-domain dependencies across business, product, engineering, architecture, analytics, data, digital platforms, security, operations, vendors, and enterprise teams.
• Identify portfolio gaps, duplicated work, delivery risks, data dependencies, integration risks, financial variances, contract risks, roadmap conflicts, and execution blockers, then drive corrective action with accountable owners.
• Prepare leadership-ready materials, including portfolio health reports, financial summaries, roadmap views, dependency assessments, risk summaries, QBR materials, value realization updates, and decision packages.
• Coach and influence stakeholders on Lean Portfolio Management practices, Jira Align hygiene, dependency management, financial accountability, risk escalation, governance discipline, and executive-ready communication.

Key Deliverables

• Next Best Action portfolio plan connecting business priorities, customer decisioning capabilities, analytics engine needs, technology roadmap, investments, capacity, dependencies, and expected outcomes.
• Integrated roadmap view showing business priorities, product roadmap, analytics capabilities, customer interaction platforms, data dependencies, technology enablers, modernization work, and delivery timing.
• Portfolio operating calendar covering portfolio syncs, roadmap reviews, financial cycles, QBR inputs, enterprise reporting deadlines, contract reviews, and leadership updates.
• Monthly portfolio health report covering execution status, milestone progress, financials, risks, issues, dependencies, decisions needed, value progress, and key trend movement.
• Quarterly business review package covering portfolio performance, investment health, financial trends, roadmap progress, delivery confidence, contract trends, risk posture, dependencies, decisions needed, and next-quarter priorities.
• Jira Align portfolio health view showing epic progress, feature progress, roadmap alignment, PI progress, objective progress, risks, dependencies, delivery confidence, capacity signals, and leadership action items.
• Portfolio financial dashboard covering budget, forecast, actuals, variances, funding changes, labor and non-labor spend, capitalization, vendor spend, contract commitments, and financial risk.
• Contract and vendor portfolio view showing SOWs, renewals, vendor spend, burn rates, contract commitments, license or service obligations, expiration dates, and contract-related risks.
• ServiceNow demand and intake view showing new requests, business value, funding status, prioritization inputs, capacity implications, governance path, and decision status.
• Risk, issue, and dependency register with accountable owners, mitigation actions, due dates, aging trends, escalation paths, and closure status.
• Value realization view connecting major investments to business outcomes, OKRs, expected benefits, customer impact, baseline measures, progress indicators, and realized value.
• Portfolio data quality scorecard covering Jira Align hygiene, Jira accuracy, ServiceNow intake quality, financial data quality, reporting completeness, and corrective actions.

Use your skills to make an impact
Required Qualifications

• Bachelor's degree in Business, Technology, Finance, Engineering, Information Systems, or a related field OR equivalent work experience
• 12+ years of experience in IT portfolio management, technology program management, portfolio governance, digital transformation, or strategic technology operations.
• Experience managing large-scale, complex technology portfolios ($60M+) across multiple products, platforms, initiatives, vendors, funding sources, dependencies, and multi-year roadmaps.
• Proven ability to align business strategy with technology execution through portfolio prioritization, investment planning, roadmap alignment, governance, value realization, and executive decision support.
• Experience supporting customer-facing technology domains, including Next Best Action, customer decisioning, personalization, CRM, customer engagement, analytics, data platforms, or related digital capabilities.
• Strong portfolio financial management experience, including budgets, forecasts, actuals, funding allocations, vendor spend, capitalization, and financial risk management.
• Hands-on experience with Jira Align and Jira for portfolio visibility, roadmap management, dependency tracking, risk reporting, and executive reporting.
• Experience with ServiceNow or similar platforms for demand intake, governance workflows, portfolio reporting, and operational management.
• Demonstrated success establishing and maturing portfolio governance processes, operating models, executive dashboards, QBRs, and leadership reporting.
• Experience operating in large, complex enterprise environments with senior executive stakeholders and cross-functional accountability.
• Strong analytical, financial, communication, facilitation, stakeholder management, and problem-solving skills, with the ability to drive accountability and influence without direct authority.
• Experience with SAFe, Lean Portfolio Management, Agile delivery, product operating models, enterprise PMO practices, or technology investment governance.
• Experience in healthcare, insurance, financial services, retail, telecommunications, or other highly regulated and customer-centric industries.

Preferred Qualifications

• Relevant certifications such as SAFe, Lean Portfolio Management, PMP, Agile, Scrum, Jira Align, ServiceNow, or related portfolio management certifications.

Additional Information
This role is not eligible for work visa sponsorship.
This position falls within our Individual Contributor career pathway, and it will not manage any direct reports.
Reporting Structure: You will report to a Director, IT Portfolio Management.
Work Style: This position's work style is remote from any of the locations listed below. You must reside in close proximity to one of these locations.
Market Location Options:

• Louisville, KY
• Dallas/Frisco, TX
• Washington, DC (Arlington, VA)
• Chicago, IL
• Fort Lauderdale, FL
• Tampa, FL
• New York, NY
• Boston, MA
• Atlanta, GA
• Nashville, TN
• Charlotte, NC

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$117,600 - $161,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.