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Network Support Manager Jobs in Austin, TX (NOW HIRING)

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

... network support position • Management experience highly desired • Degree valued but not required Other Expectations: • A general understanding of our industry is expected; familiarity with ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

$70 - $90/hr

Preferred certifications include CompTIA A+, Network+, CCNA but are not required. 5 years experience in a technical support, helpdesk, network support position. Management experience highly desired.

Future Secure AI

IT Support Engineer

Austin, TX · Remote

About the Role We're hiring an IT Engineer, Support to own endpoint management, device lifecycle, network support, and the onboarding/offboarding process as FSAI takes IT fully in-house. This is the ...

Natera

Senior Manager, Network Operations

Austin, TX · On-site

$84K - $113K/yr

The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, ... Support network capacity planning, hardware/software lifecycle refreshes, redundancy improvements ...

Natera

Senior Manager, Network Operations

Austin, TX · Hybrid

$84K - $113K/yr

The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, ... Support network capacity planning, hardware/software lifecycle refreshes, redundancy improvements ...

Visa

Sr. Manager, Work Station Support

Austin, TX · Hybrid

... Sr. Manager of Onsite Technology Support. The ideal candidate will possess a blend of customer ... Direct the secure operation and maintenance of corporate computing and networking infrastructure.

Visa

Sr. Manager, Work Station Support

Austin, TX · On-site

... Sr. Manager of Onsite Technology Support. The ideal candidate will possess a blend of customer ... Direct the secure operation and maintenance of corporate computing and networking infrastructure.

Future Secure AI

IT Support Engineer

Austin, TX · On-site

About the Role We're hiring an IT Engineer, Support to own endpoint management, device lifecycle, network support, and the onboarding/offboarding process as FSAI takes IT fully in-house. This is the ...

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All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Austin, TX

Network Support Manager information

See Austin, TX salary details

$66.7K

$86.5K

$102.5K

How much do network support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for network support manager in Austin, TX is $86,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $95,000.00 per year, depending on experience, location, and employer.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What are the most commonly searched types of Network Support jobs in Austin, TX?

The most popular types of Network Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Network Support Manager jobs?

Cities near Austin, TX with the most Network Support Manager job openings:

Network Support Manager jobs near you
Infographic showing various Network Support Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,115 per year, or $41.4 per hour.

Support Team (Helpdesk) Lead

SquareDomain

Austin, TX • On-site

Full-time

Re-posted 18 days ago

Job description

Company Description
At SQUAREdomain, our mission's to help our clients achieve & maintain their competitive business advantage by finding, attracting & nurturing the very best consultants for their leadership teams.
We're dedicated to help ideal candidates achieve their objectives & make it our business to connect them to right assignments, provide valuable feedback during interview process & ensure that their personal brand's protected!
Job Description
We have partnered with a premiere provider of technology services and support that is looking for a full-time role of Support Team (Helpdesk) Lead.
Key Accountabilities:
The Support Team Lead is responsible for supporting and empowering a team of Support Technicians to provide excellent customer service by troubleshooting and resolving customer issues to 300+ clients. In this role, you are accountable for
supervising your team and ensuring quality customer service and accurate ticket resolution that drives customer retention.
You will be empowered to leverage platform and dashboards to manage ticket assignment and resolution metrics and will perform ticket audits to ensure efficient and effective customer resolution in addition to identifying and delivering team member development and training. You will also serve as a key conduit for customer
feedback to the Support Manager in order to enhance products and services.
Essential Knowledge, Skills, and Competencies:
To successfully perform in this role, an individual must consistently demonstrate the following abilities and be willing to jump in to resolve tickets when customer demand is high.
Responsibilities:
  • Oversee help desk support for approximately 80 clients, supervising a team responsible for resolving up to 80 tickets a day through effective ticket assignment, delegation and appropriate escalation.
  • Demonstrate a consistent commitment to customer service through effective ticket resolution, proactively anticipating customer needs, and working with internal teams to ensure complex and/or escalated issues are resolved.
  • Proactively seek out customer feedback and insights, providing recommendations to the Support Manager and leadership to strengthen the organization's product and service offerings.
  • Embody the brand by building productive relationships built on trust, patience and results with internal staff, customers and vendor partners.
  • Seek to overcome challenges and accept failure as an opportunity for improvement.

Support Team Leadership:
  • Set clear team schedule, goals and expectations.
  • Delegate tasks and set deadlines.
  • Manage team performance and report on metrics.
  • Perform regular ticket audits to recognize success and identify opportunities for improvement.
  • Participate in the interview process to vet qualified team members.
  • Listen to team members' feedback and resolve issues or conflicts in a timely manner.

Talent Development:
  • Appropriately load balance by assigning tickets to the appropriate talent, ensuring timely completion and opportunities to learn and grow.
  • Identify team member development needs and coach accordingly.
  • Collaborate with Support Manager to develop and deploy training.
  • Provide new hire training and participate in 60 & 90 Day Introductory Evaluations.
  • Recognize high performance and reward accomplishments.

Qualifications
Technical Prowess:
In order to effectively lead and coach your Support Team, the following technical skills and experiences are required.
You will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to:
Remote desktop support
Windows Server (all versions)
Various server environments
Microsoft SQL
Enterprise level network architecture
Complex LAN/WAN environments
Disaster recovery solutions
Backup solutions and applications (Appassure, Veeam, etc.)
Load balancing technologies
VPN technologies
Network security (Cisco, SonicWall, PFSense, etc.)
Virtualization technologies (VMWare, Hyper-V, etc.)
Microsoft Exchange / Hosted Exchange
Various operating systems (Linux, MacOS, Windows)
Encryption technologies (Bitlocker, Symantec, etc.)
Active Directory
Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.)
Desktop applications
Networking and configurations (Switching, routing, firewalls)
Web technologies (XML, HTML, CSS)
VoIP phone systems
Experience & Education:
• Preferred certifications include CompTIA A+, Network+, CCNA but are not required
• 5 years experience in a technical support, helpdesk, network support position
• Management experience highly desired
• Degree valued but not required
Other Expectations:
• A general understanding of our industry is expected; familiarity with IT management consulting services is helpful.
• Adherence to all job-related practices, policies, and procedures.
• Previous work experience and education that align with the requirements of the job as outlined above.
• Reliable transportation and current auto insurance to travel 5% for onsite customer support.
• Constant, quick, and accurate use of a personal computer, automation systems, and office equipment.
Additional Information
Behavioral Traits for Success:
  • Collaborative approach.
  • High standard of quality for work performed.
  • Tenacity, adaptability, and stress tolerance.
  • Natural tendency to take proactive steps to achieve objectives.
  • Emotional Intelligence

To schedule IMMEDIATE interview for this role, and other related roles, please send across your updated resume to deepa [at] squaredomain [dot] com, and we shall revert immediately.

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