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Network Support Manager Jobs in Dallas, TX (NOW HIRING)

Cytracom

Network Support Engineer - SASE

Mckinney, TX · Hybrid

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service ... The role is to deliver clear and effective technical support for ControlOne and network-related ...

Cytracom

Network Support Engineer - SASE

Mckinney, TX · On-site

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service ... The role is to deliver clear and effective technical support for ControlOne and network-related ...

MBR Partners

Core Network Support Engineer

Dallas, TX

$80K - $90K/yr

Regional Support Manager Position Summary The Customer Support Engineer is responsible for ... Work directly with customer technical teams to identify, isolate, and resolve system and network ...

VIVANT CORP

Network VoIP Support Engineer

Dallas, TX · On-site

$50K - $75K/yr

Manage and prioritize tickets through our help desk system * Escalate complex problems with proper ... VoIP or Network Support experience. * Strong understanding of TCP/IP, DNS, DHCP, and NAT.

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Network Support Manager information

See Dallas, TX salary details

$66.3K

$86K

$101.9K

How much do network support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for network support manager in Dallas, TX is $85,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,700.00 and $94,500.00 per year, depending on experience, location, and employer.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What cities near Dallas, TX are hiring for Network Support Manager jobs? Cities near Dallas, TX with the most Network Support Manager job openings:
Network Support Manager jobs near you
Infographic showing various Network Support Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,963 per year, or $41.3 per hour.

Network Support Engineer - SASE

Cytracom

Mckinney, TX • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.

Responsibilities:

Customer-Facing Responsibilities

  • Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
  • Provide accurate, timely updates to customers regarding progress and next steps
  • Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
  • Own each case through resolution and deliver clear root cause explanations once resolved

Technical Responsibilities

  • Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
  • Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
  • Assist with device provisioning, agent deployment, edge setup, and policy tuning
  • Review logs, packets, and system behaviors to isolate problems
  • Escalate clean, well-documented cases to Tier 3/Eng when necessary
  • Contribute to internal knowledge sharing and product feedback loops

Operational Responsibilities

  • Manage tickets in Zendesk, prioritizing based on severity and customer impact
  • Multitask across outbound calls, queue calls, and tickets with strong time management
  • Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
  • Participate in the on-call rotation
  • Maintain working knowledge of all Cytracom products and integrations
Competencies:
  • Empathy for the customer and the ability to tailor communication for the given audience
  • Working knowledge of Wireshark and Zendesk
  • Technical aptitude
  • Strong networking knowledge
  • Firewall configuration and troubleshooting
  • De-escalation technique
  • Passion for technology and their work
  • Creative and analytical thinking
  • Problem-solving mindset
  • Ability to thrive under pressure
Attributes:
  • Self-managed
  • Self-disciplined
  • Team player
  • Detail-oriented
  • Inquisitive nature
  • Commitment to excellence
Our Benefits:
  • Medical, dental, and vision insurance is available
  • 401K
  • Disability and Life insurance
  • Paid vacations and holidays
  • Flexible PTO policy
  • Casual, laid-back work environment
  • Free refreshments
  • Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Employment Type: FULL_TIME

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