Network Support Manager Jobs in Allen, TX (NOW HIRING)

Summary:

The Corporate Network Engineer III is a key contributor in designing, implementing, maintaining and supporting the enterprise network infrastructure, ensuring its reliability, security, and performance. This position plays a key role in the work effort for the installation of routers, switches, access points, firewalls, collaboration equipment and third-party application hardware and software. The Network Engineer III is a subject matter expert for multiple network technologies and a source of reference for other network engineers.

This role will implement, support, and maintain the organization's network infrastructure, include the implementation and design of hardware and software and participating in efforts to set IT network/video/voice architecture and standards ensuring solutions are compliant and meet GBCI IT standards.

This position collaborates with Enterprise Architecture, the Network Team Lead, vendors, and service providers to architect, design, implement, and support enterprise infrastructure solutions to support the GBCI business requirements.

This position will exercise discretion and independent judgment in the design and implementation of the architecture, development, testing, documentation, and support of key network solutions.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. Click here to learn more about our bank divisions.

The entry rate for this position is $100,400.00 + /year (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY:

Spokane, WA range $111,000 to $166,400 a year. Wenatchee, WA range $105,700 to $158,500 a year.

Description

General Network Responsibilities

• Stay current with Networking products and industry trends, working with project and engineering teams, business partners and suppliers to continually improve and align GBCI’s Network strategy with GBCI business leadership priorities as well as other GBCI IT strategies and practices.
• Collaborate with GBCI IT architecture and engineering functions, including data center and information security teams to better understand and meet networking and connectivity needs of GBCI Divisions, through service and process improvements.
• Work closely with solution providers to understand communications and service roadmaps and assist management in ensuring readiness to deploy new functions.
• Ensure all Network documentation is kept current and accurate for topologies, system configurations, including dependencies on supporting infrastructure as well as GBCI-specific IP, routing, VLAN, DNS, circuit information, etc.
• Create configuration, deployment guideline and standards.
• Assist NIT leadership with vendor management with relation to projects, support, and service delivery.
• Report service quality, bandwidth, latency, system capacity, licensing, and uptime metrics.
• Report on and drive resolution for issues related to standards and process inefficiencies and other opportunities for continual improvement.

Network Infrastructure Engineering

• Design, and Support Gigabit Ethernet Switching/Routing (EIGRP & BGP), IPv4
• Design, and Support Enterprise WIFI solutions.
• Build and Implement Diverse Wide Area Networking Environments
• Build and implement QoS for a voice / video / data network environment.
• Develops and generates conceptual, logical, and physical network architectures, resulting documents and drawings, testing analyses, test plans, and risk assessments to ensure sound architecture.
• Provide operational support services for various network and video solutions.
• Plans network layouts and configures systems to user environments.
• Analyzes network topologies and traffic and capacity requirements.
• Experience with Azure cloud networking preferred.
• Work with internal and external customers to fill information gaps and communicate architecture and technical solutions.
• Support the acquisition of hardware and software.
• Perform Network Engineering and Architecture Duties for a distributed Wide Area Networking environment.

Service Delivery and Project Support

• Function as a subject matter expert on projects that have network requirements
• Contribute to projects by completing assigned responsibilities by agreed deadlines, and effectively communicating with the project team.
• Identify, recommend, and coordinate process improvements within and across related departments to increase efficiency and improve service delivery.

Escalated Incident Support

• Provide network support at a Tier III level.
• Training and guidance to Network Administrators and more junior Network Engineers.
• Respond to escalated support needs such as complex or major incident resolution and broad scale change requests for Network systems and services.
• Collaborative troubleshooting with other teams including port/protocol diagnostics, metrics and log review for networking clients and devices
• Provide technical support for Tier IV incidents
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred

Education Level

Description

Required

Bachelor’s Degree

Information Systems, Information Technology, Computer Science or related field.

Experience

Required/Preferred

Experience Level

Description

Required

7 years

Increasingly responsible professional work experience in computer science, information systems, or information technology.

Required

7 years

Experience with any of the following: Cisco, Brocade, or Juniper switching, routing, wireless, video, and firewall hardware. Routing protocols, specifically BGP, OSPF and diagnosing and troubleshooting network issues and outages. TCP/IP packet analysis, using Wireshark or raw packet captures using tcpdump. Exceptional analytical and problem-solving skills, with logical problem solving from Layer 1 through Layer 7 of the OSI model. Telecommunications industry experience highly preferred.

Required

7 years

Hands on experience in designing, developing, supporting, and maintaining the organization's network infrastructure, including the implementation and design of hardware and software.

Required

7 years

Supporting and/or designing highly virtualized cloud or private data center and WAN/LAN/Wi-Fi environments.

Required

Expert Experience

You should be a subject matter expert with most of these network technologies:

Network monitoring and administration. 

Cisco, Juniper, Citrix, Fortinet, or Meraki hardware experience.

Meraki Wi-Fi and SD-WAN experience.

Working knowledge of 802.11 and Wi-Fi security methods.

Working knowledge of MPLS, VLANs, VTP, and STP.

IPsec, SSL, and remote access VPN solutions.

IP addressing understanding.   DNS, DHCP, SNMP, Radius, and other  network based services.

Network security best practices.

Azure VPN, virtual firewall, and networking knowledge.

Required

Knowledge Of

Carry out technical strategy in the deployment of complex systems, as well as contributing to technical solutions and administrative maintenance.

Implement critical projects in support of a wide range of complex applications that rely on server functionality.

Would an equivalent combination of relevant education and work experience be considered?:  Yes

License/Certification

Required/Preferred

License/Certification

Description

Required Skills and Abilities

• A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• Must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
• Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.
• Must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.
• Must be well organized with ability to prioritize and multi-task in a fast-paced work environment and meet deadlines with minimal supervision.
• Ability to serve as a backup for other staff members in a mutually supportive teamwork environment.
• Must be capable of regular, reliable, and timely attendance.
• Maintain confidentiality of all sensitive data.
• Ability to present ideas in user-friendly language.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.