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Network Operations Manager Jobs in Alaska (NOW HIRING)

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Network Operations Manager information

See Alaska salary details

$23.7K

$109.5K

$157.8K

How much do network operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for network operations manager in Alaska is $109,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,500.00 and $122,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by network operations managers, and how can they be effectively addressed?

Network Operations Managers often encounter challenges such as minimizing network downtime, managing multiple priorities, and ensuring rapid response to incidents. Balancing proactive maintenance with reactive troubleshooting requires strong organizational skills and close collaboration with IT teams, vendors, and sometimes clients. Effective communication, implementing robust monitoring tools, and fostering a culture of continuous improvement can help address these challenges and maintain network reliability.

What is a network operations manager?

Network Operations Managers are professionals responsible for overseeing the day-to-day operations, maintenance, and performance of an organization's computer networks. They manage teams of network engineers and technicians, ensure network reliability and security, and handle incidents or outages. Their role includes planning for future network needs, implementing upgrades, and ensuring compliance with industry standards. They also coordinate with other departments to align network services with business goals.

What is the difference between Network Operations Manager vs Network Engineer?

AspectNetwork Operations ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Cisco CCNA, CCNP, or CompTIA Network+Requires similar certifications such as Cisco CCNA, CCNP, or CompTIA Network+; often more technical focus
Work EnvironmentOversees network teams, manages operations, and ensures network reliability in enterprise settingsDesigns, implements, and troubleshoots network infrastructure, often working hands-on with hardware and software
Employer & Industry UsageCommonly employed by large corporations, service providers, and government agenciesFound in various industries, including IT firms, telecom, and corporate IT departments

The main difference is that Network Operations Managers focus on overseeing network performance, managing teams, and strategic planning, while Network Engineers are more involved in the technical design, implementation, and troubleshooting of network systems. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a network operations manager, and why are they important?

To excel as a Network Operations Manager, you need a solid background in network administration, troubleshooting, and IT management, typically backed by a relevant degree and experience in network operations. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ITIL frameworks, and certifications like CCNP or CompTIA Network+ are commonly required. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to network issues. These competencies are essential to ensure network reliability, minimize downtime, and drive operational efficiency in business-critical environments.
What are popular job titles related to Network Operations Manager jobs in Alaska? For Network Operations Manager jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Network Operations Manager jobs in Alaska look for? The top searched job categories for Network Operations Manager jobs in Alaska are:
What cities in Alaska are hiring for Network Operations Manager jobs? Cities in Alaska with the most Network Operations Manager job openings:
Network Operations Manager jobs near you
Infographic showing various Network Operations Manager job openings in Alaska as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $109,497 per year, or $52.6 per hour.

Customer and Network Support Technician

Alaska Communications

Anchorage, AK • On-site

Full-time

Re-posted 3 days ago

Job description

Job Summary:
Alaska Communications is committed to putting their team first and maintaining a customer-focused approach. They are seeking a Customer and Network Support Technician responsible for monitoring network performance, resolving customer service issues, and managing communication with customers until their issues are resolved.
Responsibilities:
• Responsible for monitoring the network, and are critical to resolving customer service trouble issues and verifying with customers that their issues are resolved.
• Receive phone calls and accept trouble tickets/reports from our Tier I trouble resolution team, managed and strategic customers, Wireless roaming partners, Tier III workgroups and other sources.
• Responsible for the customer’s trouble and manages communication with the customer from the time the report/ticket is received until the issue is resolved.
• Use a variety of systems and tools to isolate the customer’s trouble and either resolve or escalate the issue to the appropriate Tier III resource for resolution. In addition to Tier II customer support responsibilities, the CNST will operate the Alaskan Network Operation Center.
• Receive and resolve all Tier II support escalations for ACS products and services. Examples of products and services include but are not limited to ACS offerings in Wireline, Wireless, Enterprise, Internet and Long-Distance suites.
Qualifications:
Required:
• High school diploma
• Possess and maintain a driver’s license
• Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty
• Two (2) years experience in the skills and work this position will typically perform
• Successfully pass a pre-employment suitability assessment
• Pass either a DOT or non-DOT drug test, depending on position
• Network Technicians are normally required to have and maintain vendor specific training and/or certifications
• May be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL
Company:
Alaska Communications provides an extensive, secure, and reliable network for cloud-enabled IT services statewide. Founded in 1998, the company is headquartered in Anchorage, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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