We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing ... Field Dispatch Coordination: If issues persist, raise SAP Work Order (WO) for field crew, track ...
We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing ... Field Dispatch Coordination: If issues persist, raise SAP Work Order (WO) for field crew, track ...
We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing ... Field Dispatch Coordination: If issues persist, raise SAP Work Order (WO) for field crew, track ...
We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing ... Field Dispatch Coordination: If issues persist, raise SAP Work Order (WO) for field crew, track ...
We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing ... and coordinating with field teams for resolution. Key Responsibilities: * Review and process ...
We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing ... and coordinating with field teams for resolution. Key Responsibilities: * Review and process ...
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions ...
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions ...
Sr. Network Engineer
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Sr. Network Engineer
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Quick apply
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Quick apply
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New
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Quick apply
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Quick apply
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Network Operations Coordinator information
See Minnesota salary details
$13.66 - $15.80
4% of jobs
$15.80 - $17.94
11% of jobs
$19.39 is the 25th percentile. Wages below this are outliers.
$17.94 - $20.08
15% of jobs
$20.08 - $22.22
17% of jobs
The median wage is $22.59 / hr.
$22.22 - $24.36
18% of jobs
$26.05 is the 75th percentile. Wages above this are outliers.
$24.36 - $26.50
13% of jobs
$26.50 - $28.64
9% of jobs
$28.64 - $30.78
6% of jobs
$30.78 - $32.92
4% of jobs
$32.92 - $35.06
2% of jobs
$35.06 - $37.20
1% of jobs
$13
$24
$37
How much do network operations coordinator jobs pay per hour?
How much do network operations coordinators make in the US?
What are the key skills and qualifications needed to thrive as a network operations coordinator?
What does a network operations coordinator do?
What is the difference between Network Operations Coordinator vs Network Technician?
| Aspect | Network Operations Coordinator | Network Technician |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in IT, networking, or related field; certifications like Cisco CCNA are common | Often requires a technical diploma or associate degree; certifications like CompTIA Network+ or Cisco CCNA are common |
| Work Environment | Coordinates network activities, manages teams, and oversees network operations in corporate or service provider settings | Performs hands-on installation, troubleshooting, and maintenance of network hardware and software |
| Employer & Industry Usage | Used in telecom, IT services, and large organizations to ensure network efficiency and reliability | Common in IT support, network installation, and maintenance roles across various industries |
The Network Operations Coordinator focuses on overseeing and managing network activities and teams, ensuring smooth operations. In contrast, the Network Technician handles the technical, hands-on tasks of installing and troubleshooting network hardware and software. Both roles require relevant certifications and work in similar environments, but their responsibilities differ in scope and focus.
What are some common challenges faced by network operations coordinators, and how can they be effectively managed?
Full-time
Posted 14 days ago
Job description
We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing operations for Smart Meter and Field Area Network (FAN) environments. The role involves triaging device connectivity issues, executing standardized troubleshooting workflows, and coordinating with field teams for resolution.
Key Responsibilities:
- Ticket Triage & Resolution (Primary Work): Review and process ServiceNow tickets triggered from UIM (Event-based alerts, e.g., Event 44), execute step-by-step triage using FAN Triage Document, and analyze device connectivity issues across Smart Meters (Gas/Electric), Relays, Access Points (APs), and the FAN Mesh network.
- Root Cause Identification: Diagnose common failure scenarios including communication failure (Meter ? Relay ? AP path), power failure/device offline states, device reboot requirements, and network congestion or path issues (Primary/Secondary). Validate whether the issue is network-related, device-related, or a data/reporting lag issue.
- Workflow Execution & Documentation: Update ServiceNow OT instance with triage steps performed, observations and root cause, and action taken/escalation decision. Maintain audit-ready documentation for CIP compliance.
- Field Dispatch Coordination: If issues persist, raise SAP Work Order (WO) for field crew, track lifecycle from SAP WO Creation to Completion, and validate field resolution and update ticket status.
- Platform Monitoring & Analysis: Work across multiple AMI/FAN platforms including AMM Console, Gridscape, CDDB (Common Device Database), UIQ, AMI FAN Application, and UIM (Event monitoring).
- Queue & Backlog Management: Handle approximately 400-500 backlog tickets, prioritizing based on network impact (AP vs meter), duration of outage, and cluster/FAN group impact.
Required Skills:
- Experience in AMI / Smart Metering / Utility Networks.
- Understanding of FAN Mesh Networks and Device Communication Flow: Meters ? Relays ? Access Points ? Collectors.
- Knowledge of network self-healing behavior and path redundancy.
- Hands-on experience with ServiceNow (ticket triage & updates).
- Basic network troubleshooting skills.
- Understanding of IPv6 (in an Itron environment context).
- Understanding of Event-based monitoring systems (like UIM).
Qualifications:
- US Citizen or GC holder required due to federal compliance.
- Experience: N/A
Preferred Skills:
- Exposure to Gridscape, AMM Console, UIM or similar monitoring tools, and SAP Work Order management.
About Prophecy Consulting
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Irvine, CA, US
Year founded
2018