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Network Operations Center Noc Associate Jobs in Tennessee

Oracle

Principal Network Developer

Nashville, TN · On-site

We partner closely with hardware vendors, software engineering, network engineering, operations ... data center networking products and assigned initiatives. The role will engage internal and ...

Oracle

Principal Network Developer

Nashville, TN · On-site

We partner closely with hardware vendors, software engineering, network engineering, operations ... data center networking products and assigned initiatives. The role will engage internal and ...

Oracle

Director, Network Development

Nashville, TN · On-site

Lead cross-functional initiatives involving Network Engineering, Software Engineering, Network Operations, Supply Chain, Manufacturing, Finance, Product Management, and Data Center Engineering.

Ll Oefentherapie

Principal Network Developer

Nashville, TN · On-site

$150 - $190/hr

We partner closely with hardware vendors, software engineering, network engineering, operations ... data center networking products and assigned initiatives. The role will engage internal and ...

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Network Operations Center Noc Associate information

What does a Network Operations Center (NOC) associate do?

A Network Operations Center (NOC) Associate is responsible for monitoring, managing, and maintaining an organization’s network and IT infrastructure. They detect and troubleshoot network issues, respond to outages, escalate problems when necessary, and ensure optimal network performance. NOC Associates also generate reports, document incidents, and may perform routine maintenance tasks. Their work is critical in ensuring that networks remain secure, reliable, and efficient at all times.

What are the key skills and qualifications needed to thrive as a Network Operations Center (NOC) associate?

To thrive as a Network Operations Center (NOC) Associate, you need a solid understanding of networking fundamentals, incident response, and troubleshooting, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools like SolarWinds, Nagios, or Cisco products, as well as certifications such as CompTIA Network+ or Cisco CCNA, is highly valued. Strong analytical thinking, attention to detail, and effective communication set top performers apart in this role. These skills are crucial for ensuring network uptime, quickly resolving incidents, and maintaining seamless IT operations.

What are the typical challenges faced by a Network Operations Center (NOC) associate, and how can they be managed effectively?

NOC Associates often face challenges such as monitoring multiple network systems simultaneously, responding quickly to outages or performance issues, and balancing routine tasks with urgent incidents. To manage these challenges, it's important to develop strong multitasking skills, stay organized, and utilize monitoring tools effectively. Collaborating closely with team members and following established escalation procedures also helps ensure that issues are resolved promptly, minimizing downtime and maintaining network reliability.

What is a network operations center associate?

A network operations center (NOC) associate monitors and maintains computer networks, servers, and infrastructure to ensure optimal performance and security. They often use monitoring tools, troubleshoot issues, and respond to alerts, typically working in shifts within a team environment. Basic knowledge of networking protocols, hardware, and relevant certifications can be beneficial for this role.

What are the most commonly searched types of Network Operations Center Noc jobs in Tennessee?

The most popular types of Network Operations Center Noc jobs in Tennessee are:

What are popular job titles related to Network Operations Center Noc Associate jobs in Tennessee?

For Network Operations Center Noc Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Network Operations Center Noc Associate jobs in Tennessee look for?

The top searched job categories for Network Operations Center Noc Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Network Operations Center Noc Associate jobs?

Cities in Tennessee with the most Network Operations Center Noc Associate job openings:

Network Operations Center Noc Associate jobs near you

Technical Services Representative- 3rd Shift

Newchartertech

Chattanooga, TN • On-site

$40K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

MCA, a New Charter company, are seeking a proactive and tech-savvy Technical Support Representative (TSR) to provide Tier 1 IT support and serve as the first point of contact for end-user service requests. This role is ideal for candidates with strong troubleshooting skills, a passion for customer support, and the ability to manage overnight shifts in a fast-paced technical environment.
TSRs are responsible for assessing and resolving front-line technical issues, escalating complex problems to senior support tiers, and maintaining clear and professional communication throughout the support process. You will collaborate with internal teams including NOC (Network Operations Center), CSRs, TSMs, and other IT support tiers as needed.

Key Responsibilities:

  • Serve as the first point of contact for customers via phone, email, or ticketing system
  • Diagnose and resolve Tier 1 issues in a timely and efficient manner
  • Escalate unresolved or advanced issues to higher-tier support teams with proper documentation
  • Follow standard operating procedures and stay updated with all technical support guidelines from the TSM
  • Perform routine preventative maintenance tasks, patch management, and assist with documentation
  • Support Network Operations projects by completing assigned subtasks
  • Maintain detailed logs of customer interactions and technical troubleshooting steps

Typical Tier-1 Support Tasks:

  • End-user software support (Microsoft Office, email clients, web browsers, customer-specific apps)
  • Standard software installation requests (advanced installations escalated to NOC)
  • Anti-malware and antivirus troubleshooting
  • Basic PC hardware diagnostics and support
  • Basic network connectivity troubleshooting (Wi-Fi, DNS, IP conflicts, etc.)

Requirements:

  • Minimum of 1 year experience troubleshooting PC systems in a professional environment
  • Strong verbal and written communication skills
  • Ability to work independently

Recommended Certifications:

  • CompTIA A+ Certification (preferred but not required)

Benefits:

  • Compensation Starting at $40,000 based on experience
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off (PTO)

Work Environment:

  • On-site position
  • Shift available- Monday-Friday 11PM - 8AM

MCA, a New Charter Technologies company, provides a fast, energetic work environment for those seeking technology careers in Chattanooga. We're a top technology services provider in the Chattanooga area with a national reputation.We believe people are our most valuable assets so we're passionate about retaining and developing the best talent available. But more than that, we're a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.

We treat team members with respect, providing an environment where diverse individuals have all the resources they need to perform to their full potential. In fact, we like to think working at MCA is more than just a job. We believe business isn't just about profitability. Having fun is also essential on the way to success. So, we celebrate achievements. We laugh a lot. We treat one another like family, always supporting each other, and we try not to take ourselves too seriously.

MCA, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. MCA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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