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Network Operation Center Technician Jobs (NOW HIRING)

MDC Data Center

Data Center Technician

Mcallen, TX · On-site

As a Data Center Technician , your mission is to support the physical and operational backbone of our data centers. From installing and maintaining network and server equipment to conducting site ...

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Network Operation Center Technician information

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How much do network operation center technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for network operation center technician in the United States is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $30.05 per hour, depending on experience, location, and employer.

What is a network operation center technician?

Network Operation Center (NOC) Technicians are IT professionals responsible for monitoring, maintaining, and troubleshooting network infrastructure within an organization. They work in a centralized location known as the Network Operations Center, where they oversee network performance, respond to system alerts, and resolve issues to ensure network uptime and reliability. NOC Technicians often work around the clock in shifts to provide continuous support, quickly addressing outages or security incidents. Their role is critical for minimizing downtime and maintaining the smooth operation of IT services.

What skills and qualifications are needed to thrive as a network operation center technician?

To thrive as a Network Operation Center Technician, you need a solid understanding of networking concepts, troubleshooting skills, and typically an associate’s degree in IT or a related field. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ticketing systems, and often certifications like CompTIA Network+ or Cisco CCNA are highly valued. Strong attention to detail, effective problem-solving, and the ability to communicate clearly under pressure are essential soft skills in this role. These skills and qualities are crucial to ensure reliable network performance, rapid issue resolution, and seamless coordination with technical teams.

What are common challenges faced by network operation center technicians, and how can they manage them?

Network Operation Center (NOC) Technicians often face challenges such as responding to network outages, managing high-pressure situations during incidents, and handling multiple issues simultaneously. Effective management involves staying calm under pressure, following established escalation protocols, and maintaining clear communication with other IT teams and stakeholders. Building strong troubleshooting skills and keeping thorough documentation are also key to addressing recurring problems efficiently and minimizing downtime.

What is the difference between Network Operation Center Technician vs Network Support Specialist?

AspectNetwork Operation Center TechnicianNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work Environment24/7 NOC, monitoring networksHelp desks, client sites, remote support
Primary ResponsibilitiesNetwork monitoring, incident responseTroubleshooting, user support

Both roles require similar certifications and often work in network environments, but Network Operation Center Technicians focus on real-time monitoring and incident management in NOC settings, while Network Support Specialists handle troubleshooting and support for end-users or clients.

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What job categories do people searching Network Operation Center Technician jobs look for?

The top searched job categories for Network Operation Center Technician jobs are:

Network Operation Center Technician jobs near you
Infographic showing various Network Operation Center Technician job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,796 per year, or $26.8 per hour.

Network Operations Center Technician I

Switch

Las Vegas, NV • On-site

$52 - $76/hr

Other

Medical

Posted 29 days ago

Job description

Current job opportunities are posted here as they become available.

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At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: CORE Support Specialist I

This role provides front-line operational support for services delivered through Switch’s Combined Ordering Retail Ecosystem (CORE). You act as the primary point of contact for customer incidents and service requests, coordinating with carriers and internal teams to restore service. The role follows defined procedures, supports 24/7 operations, and focuses on accurate execution and customer communication.

What You’ll Do

Serve as the primary point of contact for CORE-related service requests and incident investigations.

Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.

Assess and communicate operational impact to customers during incidents.

Create, update, and manage service request and incident tickets.

Coordinate and participate in service activation calls with customers and carriers.

Follow established escalation and notification procedures using sound judgment.

Provide timely, accurate customer-facing updates throughout incident resolution.

Document incidents clearly, including actions taken, timelines, and outcomes.

Contribute feedback to improve CORE support tools, processes, and procedures.

What We’re Looking For

Reliable execution of tasks in a time-sensitive support environment.

Clear, professional communication with customers, carriers, and internal teams.

Ability to manage multiple incidents and priorities simultaneously.

Calm, solution-focused approach during service-impacting events.

Willingness to work scheduled shifts, including nights, weekends, and rotations.

What You’ll Bring

2 or more years of experience in telecommunications, IT support, or a related technical role, or equivalent education and training.

Foundational understanding of network concepts, topologies, and the OSI model.

Experience troubleshooting network connectivity and following critical-path resolution steps.

Familiarity with data center infrastructure and cabling standards.

Experience using ticketing systems and monitoring tools.

Comfort using terminal access tools such as SSH, PuTTY, or similar.

Working knowledge of Microsoft Office applications.

Network+ , CCENT, A+, or Security+ certifications are preferred, not required.

Why Switch?

A Culture of Karma - We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs - Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities - Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth - In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and operational excellence,

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