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Network Help Desk Jobs in Arizona (NOW HIRING)

vTech Solution

Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Remotely troubleshooting networking, server, and end user desktop incidents. * Experience with ... Helping businesses digitally transform with smart cloud technologies. * Infrastructure Managed ...

Coforge

L1 Service Desk Engineer

Scottsdale, AZ · On-site

Answer incoming calls, chats, and emails from users needing tech help. * Incident Management: Log ... Familiarity with Windows, macOS, office productivity suites, and basic networking (Wi-Fi, TCP/IP)

The State of Arizona

SERVICE DESK ANALYST

Phoenix, AZ · On-site +1

$23 - $25/hr

Local Area Network (LAN) and Internet connectivity * Operating systems including Microsoft Windows ... Associate Degree, plus two or more years of experience in IT Helpdesk end-user corporate-type ...

New

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

Previous Service Desk, Help Desk, or Desktop Support experience * Windows 11 troubleshooting * Phone and chat support experience * VPN and networking knowledge * Active Directory experience * Strong ...

Unio Digital

Tier II Service Desk Engineer

Tucson, AZ · On-site

We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and ... Helpdesk / Ticketing HaloPSA * Documentation Hudu * RMM Intune / Immybot * Networking Meraki

IDEALFORCE LLC

Service Desk Analyst (38725)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Service Desk focus is customer service excellence. Customer service principles and processes ... networking hardware, standard operating systems, common third-party software applications ...

IDEALFORCE LLC

Service Desk Analyst (38684)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Service Desk focus is customer service excellence. Customer service principles and processes ... networking hardware, standard operating systems, common third-party software applications ...

IDEALFORCE LLC

Service Desk Analyst (40896)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Service Desk focus is customer service excellence. Customer service principles and processes ... networking hardware, standard operating systems, common third-party software applications ...

IDEALFORCE LLC

Service Desk Analyst II (38724)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Service Desk focus is customer service excellence. Customer service principles and processes ... networking hardware, standard operating systems, common third-party software applications ...

IDEALFORCE LLC

Network Manager (28134)

Phoenix, AZ · On-site

... help desk, troubleshooting, installation, desktop, laptop, printers, mobile) (30%) -Executing mitigation and strategic plans (30%) -Network documentation creation and update (5%) Qualifications ...

IDEALFORCE LLC

Service Desk Analyst (40340)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... network administration staff of problems that cannot be solved by Service Desk staff and follow up with the users regarding the resolution Follow established computer security policies Any other ...

GSD Search, LLC

Service Desk Team Lead

Tempe, AZ · On-site

At least 1 year of experience leading or supervising a Service Desk or Help Desk team. * Experience ... Windows and macOS, Microsoft 365, Active Directory, Microsoft Azure, basic networking. * Hardware ...

GSD Search

Service Desk Team Lead

Tempe, AZ · On-site

At least 1 year of experience leading or supervising a Service Desk or Help Desk team. * Experience ... Basic networking * Hardware inventory and asset management experience. * nd/or ITIL Foundation ...

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All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Arizona

Network Help Desk information

See Arizona salary details

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How much do network help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for network help desk in Arizona is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.49 per hour, depending on experience, location, and employer.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are popular job titles related to Network Help Desk jobs in Arizona?

For Network Help Desk jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Network Help Desk jobs in Arizona look for?

The top searched job categories for Network Help Desk jobs in Arizona are:

What cities in Arizona are hiring for Network Help Desk jobs?

Cities in Arizona with the most Network Help Desk job openings:

Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 2% Temporary, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $40,403 per year, or $19.4 per hour.

L1 Service Desk Administrator - On-site - Scottsdale, AZ

GMI

Scottsdale, AZ

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Title: L1 Service Desk Administrator

Department: Managed Services

Classification: Full-time, Exempt

Location: Scottsdale, AZ

Travel: < 10%

The L1 Service Desk Administrator is responsible for answering calls from assigned Service Desk and Help Desk call queues. This role?s primary function is to serve as the first point of contact for the customer user base. This includes information gathering, initial triage, resolution and if necessary, escalation back to the customer. Key responsibilities include:

  • Answer all calls received through assigned call queues.

  • Respond to assigned tickets within appropriate service level agreements for customers (SLA?s)

  • Answer all incoming tickets through internal Chat system

  • Provides basic level troubleshooting and support such as password resets, application or workstations troubleshooting, and specific tasks as outlined in standard operating procedure documents (SOP?s)

  • Perform on & offboarding as outlined by customers SOP

  • Communicate key incidents to Supervisor that may have an impact to the larger team or customers

  • Maintain open communication with the Service Desk team and Supervisor primarily via Microsoft Teams to stay current on any ongoing issues

  • Identify opportunities to improve team performance and documentation

  • Follow documented procedures for each customer?s individual path of escalation for non-L1 or out of scope issues

  • Frequest travel among client sites as required.

Qualifications

Education

  • A High School Diploma or GED
  • Associates Degree in IT or related field preferred or related years of related work experience

Skills and Certification

  • Google IT Support Professional Certificate
  • MUST have a valid Driver's License
  • MUST be able to clear Level 1 Fingerprint clearence from State of AZ

Knowledge and Experience

  • Ability to effectively multi-task multiple tickets/project
  • Basic understanding of IT Systems and Networks
  • Excellent verbal and written communication skills
  • Experience performing analysis utilizing Network and System monitoring consoles
  • Experience with cloud computing and AWS and/or Azure services
  • Strong understanding of networking and associated protocols

Physical Demands

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer
  • Ability to sit at a computer terminal for an extended period
  • Light to moderate lifting is required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform these functions

Benefits

Benefits include:

  • Medical, Dental, Vision Insurance

  • 401K with company match

  • Unlimited vacation ?work hard, play hard!

  • Growing company with opportunities for advancement

Apply