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Nc Fast Help Desk Jobs in Utah (NOW HIRING)

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IT Service Desk Agent

South Jordan, UT · On-site

$24 - $25/hr

Position: IT Service Desk Agent Duration: 12 months contract with possible extension Location: 680 ... fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer ...

New

Village Capital & Investment

Lock Desk Agent

Hildale, UT

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title: Lock Desk Agent Location: Hildale, UT Job Type: Full-time Company: Village Capital ... This position requires focus, excellent attention to detail, and fast paced, hands on learning. No ...

Village Capital & Investment

Lock Desk Agent

Hildale, UT · On-site

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title: Lock Desk Agent Location: Hildale, UT Job Type: Full-time Company: Village Capital ... This position requires focus, excellent attention to detail, and fast paced, hands on learning. No ...

Village Capital & Investment

Lock Desk Agent

Hildale, UT · On-site

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title: Lock Desk Agent Location: Hildale, UT Job Type: Full-time Company: Village Capital ... This position requires focus, excellent attention to detail, and fast paced, hands on learning. No ...

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

Adobe, Inc.

Deal Desk Analyst

Lehi, UT · On-site

$107K - $186K/yr

Ability to work independently in a fast-paced environment. * Strong analytical, accounting, and ... help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal ...

Adobe

Deal Desk Analyst

Lehi, UT · On-site

$107K - $186K/yr

Ability to work independently in a fast-paced environment. * Strong analytical, accounting, and ... help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal ...

Adobe

Deal Desk Analyst

Lehi, UT

$83K - $150K/yr

Ability to work independently in a fast-paced environment. * Strong analytical, accounting, and ... help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal ...

Adobe, Inc.

Deal Desk Analyst

Lehi, UT · On-site

$83K - $150K/yr

Ability to work independently in a fast-paced environment. * Strong analytical, accounting, and ... help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... fast-paced 7x24x365 environment. * Under general oversight, provides after-hours and weekend ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Let's make. The Helpdesk Technician I serves as the first point of contact for employees ... We're evolving fast-refining our strategy, growing our teams, and raising the bar across everything ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Let's make. The Helpdesk Technician I serves as the first point of contact for employees ... We're evolving fast-refining our strategy, growing our teams, and raising the bar across everything ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Let's make. The Helpdesk Technician I serves as the first point of contact for employees ... We're evolving fast--refining our strategy, growing our teams, and raising the bar across ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Let's make. The Helpdesk Technician I serves as the first point of contact for employees ... We're evolving fast-refining our strategy, growing our teams, and raising the bar across everything ...

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Showing results 41-60

All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Utah

Nc Fast Help Desk information

See Utah salary details

$34.1K

$76.3K

$113.3K

How much do nc fast help desk jobs pay per year?

As of Aug 16, 2026, the average yearly pay for nc fast help desk in Utah is $76,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $91,000.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are popular job titles related to Nc Fast Help Desk jobs in Utah?

For Nc Fast Help Desk jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Utah look for?

The top searched job categories for Nc Fast Help Desk jobs in Utah are:

What cities in Utah are hiring for Nc Fast Help Desk jobs?

Cities in Utah with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $76,272 per year, or $36.7 per hour.

IT Service Desk Agent - South Jordan, UT 84095

Amicis Global

South Jordan, UT • On-site

$22 - $24/hr

Contractor

Re-posted 17 days ago

Job description

Job Title: IT Service Desk Agent
Job Location: South Jordan, UT 84095
Job Duration: 12 months of contract
Kindly help me out with your most updated resume
Executive Summary:
  • The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment.
  • This role requires delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
  • The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
  • This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Key Responsibilities:
Customer Support:
  • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
  • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
  • Resolve issues or escalate appropriately while managing customer expectations.
  • Maintain composure and professionalism in high-pressure and difficult situations.
  • Deliver a consistent and positive customer experience across all interactions.

Communication & Documentation:
  • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
  • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
  • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
  • Communicate ticket status, next steps, and resolutions to users promptly.
  • Technical Troubleshooting & Resolution:
  • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
  • Perform incident assessment, triage, research, training/education, resolution, and recovery.
  • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
  • Install, modify, clean, or repair hardware and software as required.
  • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Collaboration & Culture:
  • Collaborate with team members to ensure service excellence and share knowledge.
  • Be a culture carrier by demonstrating a positive, team-oriented attitude.
  • Adhere to company policies and procedures, contributing to a safe and professional work environment.

Additional Expectations:
  • Demonstrate flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
  • Continuously seek opportunities for self-improvement and operational efficiency.

Qualifications:
  • High school diploma or GED required.
  • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
  • Strong interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
  • Excellent customer service and communication skills (written and verbal).
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated with the ability to work independently and prioritize tasks under pressure.
  • Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
  • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.