Theย National Director of Admissions and Intakeย provide strategic leadership and oversight of all intakes, admissions, and referral management functions across the organization. This role ensures timely, compliant, and client-centered access to services while optimizing workflows, improving conversion rates, and maintaining high-quality standards across all regions and programs.
The Director partners with clinical, operations, and external stakeholders to streamline access to care, enhance the client experience, and support organizational growth.
Key Responsibilities
1. Leadership & Strategy
- Develop and execute aย national intake and admissions strategyย aligned with organizational goals
- Standardize intake processes across all sites and programs
- Establishย KPIsย (referral-to-admission rate, intake cycle time, no-show rates, etc.)
- Lead continuous quality improvement initiatives
2. Admissions & Intake Operations
- Oversee allย referral, intake, eligibility, and admissions processes
- Ensure timely response to referrals and efficient client onboarding
- Manageย capacity tracking and placement coordination
- Implement standardized workflows and documentation practices
3. Compliance & Quality Assurance
- Ensure compliance with:
- State and federal regulations
- Licensing and accreditation standards
- HIPAA and confidentiality requirements
- Monitor audits and maintain documentation integrity
- Develop and enforce intake policies and procedures
4. Team Leadership & Development
- Supervise and supportย regional intake managers and teams
- Provide coaching, training, and performance management
- Build a high-performing, client-centered intake culture
- Develop staffing models to meet demand
5. Data & Performance Management
- Analyze intake and admissions data to:
- Identify trends and gaps
- Improve conversion rates
- Reduce wait times
- Create and presentย regular performance reportsย to leadership
- Utilize dashboards and reporting tools
6. Systems & Technology (EHR/CRM)
- Oversee intake-related systems (EHR, CRM, referral platforms)
- Partner with IT to optimize workflows and automation
- Ensure accurate and timely data entry and reporting
7. Stakeholder & Referral Partner Relations
- Build relationships with:
- Schools
- Regional centers
- Hospitals
- Community partners
- Ensure strong referral pipelines and communication
- Support outreach and growth initiatives
8. Client Experience
- Ensure aย welcoming, efficient, and trauma-informed intake process
- Reduce barriers to access
- Address client and family concerns promptly
Key Performance Indicators (KPIs)
- Referral-to-admission conversion rate
- Intake response time
- Admission cycle time
- Client satisfaction at intake
- Referral source growth
- Compliance audit results
Required:
- Bachelorโs degree in healthcare administration, Social Work, Psychology, or related field
- 5โ8+ years of experience in intake, admissions, or healthcare operations
- 3โ5+ years in a leadership role
- Experience in behavioral health, IDD, or healthcare services
- Strong knowledge of regulatory and compliance requirements
Preferred:
- Masterโs degree (MBA, MHA, MSW, or related)
- Experience managingย multi-site or national programs
- Familiarity withย EHR systems (e.g., Credible, Epic, etc.)
- PMP, Lean, or Six Sigma experience
Core Competencies
- Strategic thinking and execution
- Operational excellence
- Data-driven decision-making
- Leadership and team development
- Communication and stakeholder engagement
- Problem-solving and process improvement
ย Work Environment
- Hybrid with travel (20โ40%)
- Fast-paced, mission-driven environment
โค๏ธ Why This Role Matters
This role is critical in ensuringย timely access to care, improvingย client outcomes, and supporting the organizationโsย growth and community impact.
Department:ย Operations / Clinical Services
Reports To:ย Chief Operating Officer (or VP of Operations)
FLSA Status:ย Exempt
Benefits
Medical
Dental
Vision
Life Insurance
401k
Salary Range: $110,000 โ $140,000.
Company Description
Since 2012, Liberty Behavioral and Community Services has been a trusted provider of compassionate, high-quality support for individuals with intellectual and developmental disabilities (IDD), autism spectrum disorder (ASD), and behavioral health needs. Founded on the belief that every individual deserves the opportunity to thrive, Liberty has grown into a community-focused organization that puts people first.
For over a decade, we have been dedicated to delivering person-centered services that promote independence, inclusion, and dignity. Our programs are tailored to meet the unique needs of each individual we serve, with a focus on empowering them to achieve their personal goals and live fulfilling lives.