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What are the key skills and qualifications needed to thrive as an insurance underwriter at National Indemnity, and why are they important?

To thrive as an Insurance Underwriter at National Indemnity, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field, often supported by a bachelor's degree. Familiarity with underwriting software, risk assessment tools, and proficiency in Microsoft Excel are commonly required, along with industry certifications like CPCU or AINS. Excellent communication, negotiation, and decision-making skills help underwriters excel in client interactions and complex evaluations. These abilities are crucial for accurately assessing risk, setting appropriate premiums, and ensuring the company's profitability and reputation.

What are some common challenges faced by professionals working at National Indemnity Company, and how can new hires best adapt to them?

Professionals at National Indemnity Company often encounter the challenge of working with complex insurance products and stringent regulatory requirements. New hires may need to quickly familiarize themselves with specialized terminology, company protocols, and a detail-oriented approach to underwriting and claims management. Collaborating effectively across different departments, such as actuarial, legal, and claims, is also essential. To adapt, new employees should take advantage of internal training resources, seek out mentorship opportunities, and communicate proactively with colleagues to build a strong support network.

What is the difference between National Indemnity vs Claims Adjuster?

AspectNational IndemnityClaims Adjuster
Primary RoleInsurance provider offering coverage and indemnity servicesEvaluates insurance claims and determines payouts
Work EnvironmentOffice-based, corporate setting within insurance companiesField and office-based, interacting with claimants and investigators
Required CredentialsInsurance licenses, industry certificationsAdjuster licenses, insurance knowledge
Industry UsageInsurance industry, underwriting, and claims processingClaims management across insurance sectors

National Indemnity primarily provides insurance coverage and indemnity services, while Claims Adjusters evaluate claims to determine appropriate payouts. Both roles require insurance knowledge and licensing, but their focus differs: one on providing coverage, the other on claims assessment.

What is a National Indemnity underwriter?

A National Indemnity underwriter works for National Indemnity Company, a major insurer specializing in commercial insurance products. Underwriters assess risks and determine appropriate premiums for insurance policies, ensuring the company maintains profitability while providing coverage to clients. They review applications, analyze data, and collaborate with agents and brokers to tailor insurance solutions. National Indemnity is known for its financial strength and is a Berkshire Hathaway company, offering opportunities to work with unique and specialized lines of business.
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National Indemnity jobs near you
Infographic showing various National Indemnity job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Client Services Analyst I

National Indemnity Company

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

National Indemnity Company rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

15th of 304 rated insurance

Job description

Company:
NICO National Indemnity Company
Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.
The Client Services Analyst provides customer service and claims process support to agents, insureds, claimants, and business partners. This role assists new claimants through the intake of first notice of loss, responds to claim-related inquiries, provides claims process education, and serves as a liaison between agency partners and the claims department to ensure a seamless customer experience and effective claims handling process.
This position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment. This position is not eligible for employer visa sponsorship. The hours for this position will be from 10:30am to 7:00pm Monday to Friday.
What will you do?
  • Serve as the primary point of contact for agents, insureds, and claimants regarding new claim reporting, claim status, and claims process inquiries.
  • Gather, document, and process first notice of loss information while ensuring accuracy and timely escalation of high-priority claims.
  • Partner with claims examiners and internal teams to resolve customer inquiries and provide updates on claim activity and payments.
  • Participate in testing claim-related systems and applications, identifying issues and supporting technology enhancements.
  • Support department initiatives by improving processes, maintaining accurate records, and assisting with training and onboarding activities.

Who would excel in this role?
The ideal candidate will demonstrate:
  • Excellent customer service and communication skills, with the ability to build positive relationships with agents, insureds, claimants, and business partners.
  • Strong attention to detail, documentation skills, and the ability to handle sensitive information with confidentiality.
  • Ability to prioritize work, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
  • Strong problem-solving and analytical skills, with the ability to independently investigate and resolve customer issues.
  • A collaborative, team-oriented approach with a commitment to continuous improvement and learning.

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.
We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.
Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!

What National Indemnity Company employees say

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