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National Accounts Customer Service Representative Jobs in Raleigh, NC

Daikin Applied

National Accounts Manager

Raleigh, NC · Remote

$100.80K - $166.70K/yr

... the rep organizations to focus efforts on increasing sales with national accounts customers ... service, organizational, and analytical skills Benefits Daikin Applied offers the following ...

National Finance Company

Customer Service Rep

Durham, NC · On-site

$14 - $16/hr

Join Our Team at National Finance Company! Looking for a career with a terrific, family-owned ... Communicating with customers about their accounts in a clear and professional manner * Soliciting ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Health savings account * Life insurance * Parental leave * Vision insurance Unbox your career! Click apply to start the process! Overview: * The Customer Service Representative will manage the day-to ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Health savings account * Life insurance * Parental leave * Vision insurance Unbox your career! Click apply to start the process! Overview: * The Customer Service Representative will manage the day-to ...

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National Accounts Customer Service Representative information

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How much do national accounts customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for national accounts customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a National Accounts Customer Service Representative, and why are they important?

To thrive as a National Accounts Customer Service Representative, you need strong customer service skills, account management experience, and often a bachelor's degree or relevant work background. Familiarity with CRM software, order processing systems, and Microsoft Office Suite is typically required. Outstanding communication, problem-solving, and relationship-building abilities help you excel in managing high-value clients. These skills are crucial for ensuring client satisfaction, retaining key accounts, and supporting business growth.

How does a National Accounts Customer Service Representative typically collaborate with other departments to resolve client issues?

National Accounts Customer Service Representatives often serve as a key liaison between major clients and internal teams such as sales, logistics, and billing. When a complex issue arises, they coordinate with these departments to gather necessary information, expedite solutions, and ensure the client receives timely updates. This role requires strong communication and organizational skills, as it involves juggling multiple priorities and maintaining positive relationships both internally and externally. Effective collaboration is essential to meet the high expectations of national account clients and to provide seamless service.

What are National Accounts Customer Service Representatives?

National Accounts Customer Service Representatives are professionals who manage and support the needs of large, high-value clients or accounts for a company. They handle inquiries, resolve issues, and ensure that these important clients receive top-tier service and support. Their role often includes coordinating with internal teams, maintaining strong relationships with key clients, and making sure the company's products or services meet client expectations. They play a crucial part in customer retention and satisfaction for the organization's largest accounts.

What jobs make $3,000 a month without a degree?

A National Accounts Customer Service Representative can earn around $3,000 monthly with experience and strong communication skills, often without a college degree. Other roles such as sales representatives, administrative assistants, or certain trade jobs like HVAC technicians may also reach this income level through certifications and on-the-job training.

What is the difference between National Accounts Customer Service Representative vs Customer Service Representative?

AspectNational Accounts Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles prefer experience in sales or account managementHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCorporate office, client-facing interactions, account managementRetail, call centers, or office settings, handling general customer inquiries
Employer & IndustryManufacturing, wholesale, or large corporations managing key accountsRetail, service industries, or any customer-facing business
Search & Comparison IntentFocus on managing large accounts, specialized customer serviceGeneral customer support, handling everyday inquiries

The main difference is that a National Accounts Customer Service Representative manages large, key accounts and provides specialized support, often in a corporate setting. In contrast, a Customer Service Representative handles general customer inquiries across various industries. Both roles require strong communication skills, but the scope and complexity differ significantly.

What are popular job titles related to National Accounts Customer Service Representative jobs in Raleigh, NC? For National Accounts Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching National Accounts Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for National Accounts Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for National Accounts Customer Service Representative jobs? Cities near Raleigh, NC with the most National Accounts Customer Service Representative job openings:
National Accounts Customer Service Representative jobs near you
National Accounts Customer Service Specialist

National Accounts Customer Service Specialist

JF Petroleum Group

Morrisville, NC

$16 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

National Accounts Customer Service Specialist

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.

The National Accounts Customer Service Specialist is responsible for facilitating the resolution of our large National Account gas station requests for service. This is achieved through the deployment of JF service technicians or subcontractor service technicians to these gas stations within expected response times. The Specialist works in close collaboration with the JF branch Service Manager or subcontractor management/dispatch to safely deliver high quality service in accordance with the client's expectations. The Specialist acts as a primary interface with subcontractors, JF Supply Chain, the JF Customer Care Center, JF Service Billing and JF Accounts Payable in carrying out the mission of providing high uptime to client's gas stations. This position is in office, third shift (overnights), and will include weekends.

Job Responsibilities:

  • Learn and stay current with the National Account Gas Station's standard operating procedures.
  • Develop strong & productive working relationships with subcontractors, management, and dispatchers.
  • Create work orders to support in rapid first visit site restoration or timely revisit resolution.
  • Document subcontractor check-in, check- out, and completion of work orders to assist in closure.
  • Work closely with dispatchers and/or service managers at the JF branch or subcontractor that has been assigned the service work order.
  • Assess any potential delays caused by branch workload and/or technician availability.
  • Evaluate work order reassignments to secondary contractors if needed to achieve SLA commitments.
  • Communicate SLA deviations to customer and site when required.
  • Coordinate with JF Supply Chain to expedite technician parts and redeploy techs quickly; assist in finding parts when needed.
  • Accept and respond to customer concerns related to work order completion and quality of workmanship. Assure customer recall service requests are assigned to subcontractors or JF technicians for work order completion.

Requirements:

  • High School Diploma or GED required
  • Highly organized; Excellent time management skills and ability to multitask
  • Customer service, call center or dispatch experience preferred
  • Ability to type 35 wpm with a high level of accuracy
  • Familiarity with knowledge of MS Excel, Outlook, Teams
  • Team player; demonstrated ability to work assertively & collaboratively in a high-performing, fast paced team environment.
  • Conflict resolution and conflict management experience
  • Excellent communication skills and interpersonal abilities, including negotiation skills
  • Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
  • Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

JF Petroleum offers:

  • Competitive pay
  • 401(k) with company match
  • Paid time off
  • Paid holidays
  • Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
  • Life insurance-company provided
  • Bonus program eligibility
  • Paid training for field personnel
  • Uniforms provided for field personnel

JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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