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National Accounts Customer Service Representative Jobs

Workway

Sr. New Accounts/CSR Rep/Banker

Los Angeles, CA · On-site

$23 - $28/hr

Currently, we have a Sr. New Accounts/CSR/Banker opportunity with a nationally recognized Bank, a 5-star rated financial institution that has grown to $7 billion in assets by staying true to its ...

247Hire

National Accounts Representative

Dallas, TX · On-site

$80 - $100/hr

- * Develop, pursue and maintain corporate National Accounts * Directly engagewith Franchisors ... Strategies include evaluating opportunities, ways to increase customer experience, growing our ...

trimarkusa

Specialist, National Accounts

Albany, GA · Remote

$17.50 - $24/hr

Superior customer service skills with a focus on delivering exceptional service and support to ... Ability to work collaboratively with National Accounts Coordinators, Sales Representatives, and ...

trimarkusa

National Accounts Specialist

Lewisville, TX · Hybrid

$17.75 - $24.25/hr

Superior customer service skills with a focus on delivering exceptional service and support to ... Ability to work collaboratively with National Accounts Coordinators, Sales Representatives, and ...

Swyfft LLC

Director, National Accounts

Dallas, TX · On-site

If you're passionate about leveraging technology to provide the best customer service experience ... Represent Swyfft at key industry events and other regional and specialty insurance conferences to ...

AIG

Customer Service Representative, HVAC

Jeffersonville, IN · Hybrid

$15.25 - $20.75/hr

About the Customer Service, HVAC Accounts Role Our HVAC Accounts Customer Service Representatives ... national origin, veteran status, disability or any other legally protected categories. AIG is ...

Hillyard

Customer Service Representative

Urbandale, IA · On-site

$15 - $20.50/hr

Customer Service Representative Hillyard, Inc. is currently taking applications for Customer ... Processes National Account orders, billing, follow up with Independent Distributors to assure order ...

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How much do national accounts customer service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for national accounts customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a national accounts customer service representative?

National Accounts Customer Service Representatives are professionals who manage and support the needs of large, high-value clients or accounts for a company. They handle inquiries, resolve issues, and ensure that these important clients receive top-tier service and support. Their role often includes coordinating with internal teams, maintaining strong relationships with key clients, and making sure the company's products or services meet client expectations. They play a crucial part in customer retention and satisfaction for the organization's largest accounts.

What are the key skills and qualifications needed to thrive as a national accounts customer service representative?

To thrive as a National Accounts Customer Service Representative, you need strong customer service skills, account management experience, and often a bachelor's degree or relevant work background. Familiarity with CRM software, order processing systems, and Microsoft Office Suite is typically required. Outstanding communication, problem-solving, and relationship-building abilities help you excel in managing high-value clients. These skills are crucial for ensuring client satisfaction, retaining key accounts, and supporting business growth.

How does a national accounts customer service representative typically collaborate with other departments to resolve client issues?

National Accounts Customer Service Representatives often serve as a key liaison between major clients and internal teams such as sales, logistics, and billing. When a complex issue arises, they coordinate with these departments to gather necessary information, expedite solutions, and ensure the client receives timely updates. This role requires strong communication and organizational skills, as it involves juggling multiple priorities and maintaining positive relationships both internally and externally. Effective collaboration is essential to meet the high expectations of national account clients and to provide seamless service.

What is the difference between National Accounts Customer Service Representative vs Customer Service Representative?

AspectNational Accounts Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles prefer experience in sales or account managementHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCorporate office, client-facing interactions, account managementRetail, call centers, or office settings, handling general customer inquiries
Employer & IndustryManufacturing, wholesale, or large corporations managing key accountsRetail, service industries, or any customer-facing business
Search & Comparison IntentFocus on managing large accounts, specialized customer serviceGeneral customer support, handling everyday inquiries

The main difference is that a National Accounts Customer Service Representative manages large, key accounts and provides specialized support, often in a corporate setting. In contrast, a Customer Service Representative handles general customer inquiries across various industries. Both roles require strong communication skills, but the scope and complexity differ significantly.

Is a National Accounts Customer Service Representative a good entry level position?

A National Accounts Customer Service Representative is often considered an entry-level role that involves handling customer inquiries, managing accounts, and using customer service tools like CRM software. It provides foundational skills in communication, problem-solving, and account management, making it suitable for those starting a career in customer service or sales support.

What cities are hiring for National Accounts Customer Service Representative jobs?

Cities with the most National Accounts Customer Service Representative job openings:

What states have the most National Accounts Customer Service Representative jobs?

States with the most job openings for National Accounts Customer Service Representative jobs include:

National Accounts Customer Service Representative jobs near you
Infographic showing various National Accounts Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 47% Full Time, and 53% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

National Accounts Customer Service Representative

Rosemont, IL • On-site

Culligan International Company

6.5

Company rating: 6.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

411th of 495 rated machine equipment manufacturers

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Culligan International Companyexternal

$40K - $52K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

The National Accounts Customer Service Representative supports a defined national customer base by owning cases end-to-end within a single customer and system structure. This role is responsible for dispatch coordination, order and billing processing, dealer assignment, and case resolution while ensuring accuracy across multiple systems.

Responsibilities:

  • Owns cases from initiation through closure for assigned national account customers on a high-volume basis.
  • Dispatch service requests to schedule salt deliveries.
  • Accept and process work orders in accordance with established procedures.
  • Assign accounts to the appropriate Culligan dealer based on territory and service needs.
  • Enter, update, and maintain accurate case information in Salesforce.
  • Communicate requests via email and phone with internal teams, dealers, and customers.
  • Proactively follow up on ETAs and assigned tasks to ensure timely completion.
  • Confirm work completion with dealers and customers.
  • Close cases once all services, billing, and documentation are complete.
  • Process billing in SAP, Ariba, and Corrigo systems.
  • Ensure accurate invoicing and timely dealer payment.
  • Assist with paper mail invoices and process accordingly if not already completed in system.
  • Provide assistance to Dealer Support Call Center Operations on a daily basis and more as needed.
  • Assist with administrative tasks related to national account servicing and case management.
  • Maintain organized documentation to support audits and operational accuracy.
  • Perform other tasks as needed.

Requirements:

  • High School Diploma required, Bachelor’s degree preferred.
  • 1+ year of experience of account management or customer service experience.
  • Basic proficiency in Salesforce preferred.
  • Basic knowledge of SAP and Ariba systems preferred.
  • Experience working with invoice processing preferred.
  • Familiarity with Microsoft Outlook and Excel.
  • Familiarity with Automatic Call Distributor (ACD) environments.
  • Accurate and efficient data entry skills.
  • Skilled in written and verbal communication skills.
  • Effective time management and organizational abilities.
  • Customer service–focused mindset.
  • Attention to detail in case, billing, and system management.
  • Basic problem-solving skills with the ability to escalate when appropriate.
  • Ability to manage multiple tasks while maintaining accuracy and follow-up.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Resourcefulness                   Customer Focus                    Team Player

Passion                                 Integrity                                Analysis Skills

Communication                  Organization/Planning       Initiative


Target Salary Range: $40,000 - 52,000 per year, paid hourly.  Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs.  Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k). 

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