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Nasm Customer Service Jobs in Tennessee (NOW HIRING)

Planet Fitness

Fitness Trainer

Portland, TN

$14.50 - $15.50/hr

... customer service and membership sales; * Answer any questions members may have about gym equipment ... ACE, ACSM, NASM, NCSF, ISSA, NSCA, AFFA, or NSPA and must provide the club's General Manager (GM ...

Planet Fitness

Fitness Trainer

Tullahoma, TN · On-site

$15.50/hr

... customer service and membership sales; * Answer any questions members may have about gym equipment ... ACE, ACSM, NASM, NCSF, ISSA, NSCA, AFFA, or NSPA and must provide the club's General Manager (GM ...

Workout Anytime

Personal TrainersCoaches

Cookeville, TN · On-site

NATIONALLY CERTIFIED PERSONAL TRAINERS (ACE, ISSA, NASM, etc.) PREFERRED OUTGOING PERSONALITY EXCELLENT CUSTOMER SERVICE SKILLS ENJOYS INTERACTING WITH A DIVERSE GROUP OF PEOPLE PASSION FOR FITNESS ...

Planet Fitness

Fitness Trainer

Tullahoma, TN

$15.50/hr

... customer service and membership sales; * Answer any questions members may have about gym equipment ... ACE, ACSM, NASM, NCSF, ISSA, NSCA, AFFA, or NSPA and must provide the club's General Manager (GM ...

Planet Fitness

Fitness Trainer

Tullahoma, TN

$15.50/hr

... customer service and membership sales; * Answer any questions members may have about gym equipment ... ACE, ACSM, NASM, NCSF, ISSA, NSCA, AFFA, or NSPA and must provide the club's General Manager (GM ...

Workout Anytime

Personal TrainersCoaches

Crossville, TN · On-site

NATIONALLY CERTIFIED PERSONAL TRAINERS (ACE, ISSA, NASM, etc.) PREFERRED OUTGOING PERSONALITY EXCELLENT CUSTOMER SERVICE SKILLS ENJOYS INTERACTING WITH A DIVERSE GROUP OF PEOPLE PASSION FOR FITNESS ...

Planet Fitness

Fitness Trainer

Union City, TN

$16 - $17.50/hr

... customer service and membership sales; * Answer any questions members may have about gym equipment ... ACE, ACSM, NASM, NCSF, ISSA, NSCA, AFFA, or NSPA and must provide the club's General Manager (GM ...

Planet Fitness

Fitness Trainer

Portland, TN · On-site

$14.50 - $15.50/hr

... customer service and membership sales; * Answer any questions members may have about gym equipment ... ACE, ACSM, NASM, NCSF, ISSA, NSCA, AFFA, or NSPA and must provide the club's General Manager (GM ...

Planet Fitness

Fitness Trainer

Union City, TN · On-site

$16 - $17.50/hr

... customer service and membership sales; * Answer any questions members may have about gym equipment ... ACE, ACSM, NASM, NCSF, ISSA, NSCA, AFFA, or NSPA and must provide the club's General Manager (GM ...

Planet Fitness

Fitness Trainer

Tullahoma, TN · On-site

$15.50/hr

... customer service and membership sales; * Answer any questions members may have about gym equipment ... ACE, ACSM, NASM, NCSF, ISSA, NSCA, AFFA, or NSPA and must provide the club's General Manager (GM ...

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Nasm Customer Service information

What is a NASM Customer Service?

A NASM Customer Service job involves assisting customers with inquiries related to the National Academy of Sports Medicine (NASM) certifications, courses, and memberships. Representatives handle questions about enrollment, exam scheduling, study materials, and account management. They may also provide technical support and help resolve billing or access issues. Strong communication skills and knowledge of NASM programs are essential for this role.

What are the main responsibilities of a NASM Customer Service representative?

As a NASM Customer Service representative, you will handle inquiries from fitness professionals, students, and potential clients regarding certification courses, exam registration, study materials, and membership benefits. Your responsibilities typically include providing support via phone, email, or chat, assisting with account management, resolving issues related to payments or course access, and accurately documenting all interactions. You may also collaborate closely with the sales, technical support, and exam administration teams to ensure seamless service. This position offers a dynamic work environment where your knowledge of NASM's programs helps clients achieve their career goals in the fitness industry.

What are the key skills and qualifications needed to thrive in the NASM Customer Service position, and why are they important?

Excelling in a NASM Customer Service role requires strong knowledge of NASM (National Academy of Sports Medicine) programs, customer support experience, and effective problem-solving skills. Familiarity with CRM software, member management systems, and NASM certification processes is highly valued. Exceptional communication, patience, and active listening skills help you build rapport with fitness professionals and address their needs efficiently. These abilities are crucial to ensure customer satisfaction, provide accurate guidance, and uphold the reputation of NASM's services.

Can you get a job with NASM Customer Service certification?

A NASM Customer Service certification can enhance your qualifications for customer service roles, but employment typically depends on the employer's requirements, including experience and other skills. Certification alone may not guarantee a job, but it can improve your chances in customer support positions that value industry-specific knowledge. Employers often look for communication skills, problem-solving ability, and relevant experience alongside certifications.

What can I do with a NASM Customer Service certification?

A NASM Customer Service certification can enhance your skills in communication, problem-solving, and client interaction, which are valuable in customer support roles. While NASM is primarily known for fitness certifications, some organizations may recognize the certification for roles that require a focus on health, wellness, or client engagement, but it is not typically a standard qualification for customer service positions. Generally, customer service roles focus on interpersonal skills and may not require specific certifications like NASM unless related to health or fitness industries.

What are popular job titles related to Nasm Customer Service jobs in Tennessee?

For Nasm Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Nasm Customer Service jobs in Tennessee look for?

The top searched job categories for Nasm Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Nasm Customer Service jobs?

Cities in Tennessee with the most Nasm Customer Service job openings:

Nasm Customer Service jobs near you
Infographic showing various Nasm Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 32% Full Time, and 68% Part Time. Highlights an 100% In-person job distribution.

Fitness Trainer (Mon - Fri 35 Hours)

Union City, TN • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees

5.6

Company rating: 5.6 out of 10

Based on 603 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

People enjoy working here

Recommended by students

Respectful managers

Learn more about Planet Fitnessexternal

$16 - $17.50/hr

Part-time

Retirement

Re-posted 29 days ago

Job description

Company & Benefits
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
  • Positive and professional environment where our brand promise is "Judgement Free Zone"
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay
  • Paid sick leave
  • Performance bonus opportunities
  • Discounted fitness certifications and specializations through NASM, ACE, and NCSF
  • Continued fitness education opportunities
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership

Job Description Summary
The Fitness Trainer will be working with members of all fitness levels, some of whom may be first-time gym users. This person will be responsible for designing individualized exercise programs for each member based on their exercise experience, medical background, and personal health and wellness goals. The Fitness Trainer will demonstrate, explain, and lead small group sessions in a clear, concise, and timely manner and provide regressions, progressions, or alternate exercises that will accommodate members with any medical or movement limitations as well as injuries. This position reports to the General Manager and Assistant General Manager and receives support from Fitness Training Support Managers and the Director of Fitness Training.
Essential Job Functions
  • Design individualized custom exercise programs that cater to each member's needs, plus follow-up for progression toward their health and wellness goals;
  • Train members during PE@PF small group training sessions, held in 30-60minute increments;
  • Market the PE@PF program in-club and recruit members on the gym floor to participate in PE@PF sessions;
  • Inspect all gym equipment for possible malfunctions or damages and document per SOP;
  • Complete basic computer tasks to enroll members into PE@PF sessions each day;
  • Keep all daily and weekly paperwork and documentation in a neat and organized fashion;
  • Implement new training styles and techniques into small group sessions throughout multiple areas of the gym floor;
  • Educate and inform all members about our PE@PF/ fitness programs, gym equipment, safety features, and digital resources within the gym and the Planet Fitness Application;
  • Educate, inform, and train all staff members on essential elements of the PE@PF programs, including conducting staff workouts, per SOP;
  • Assist with tasks at the service desk and on the gym floor when applicable, including customer service and membership sales;
  • Answer any questions members may have about gym equipment and general health and wellness inquiries;
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;
  • Embrace a service culture as an empathetic servant leader;
  • Strive to be world class, humorous, inspirational, and memorable in every action we take;
  • Make decisions based on what is best for our team as well as our business;
  • Believe in and promote the company's core values, business philosophies, core purpose, and brand promise; and,
  • Perform all other duties as assigned or required.

Education & Experience
  • Certifications from one or more of the following NCCA accredited programs preferred: ACE, ACSM, NASM, NCSF, ISSA, NSCA, AFFA, or NSPA and must provide the club's General Manager (GM) with a copy of valid certification. (Planet Fitness may provide full or partial reimbursement for CPT certifications under certain partnered accreditation sources (NCSF, NASM, ACE));
  • Must be currently CPR certified and provide the club's GM with a copy of valid CPR certification; and,
  • Have an excellent understanding of Life Fitness, Matrix, and/or Precor specific strength and cardio equipment.

Skills and Abilities
  • Enthusiastic passion for fitness;
  • Acute desire to assist others;
  • Ability to listen and communicate effectively both written and orally;
  • Ability to delegate tasks as needed;
  • Willingness to adapt and learn new skills;
  • Great interpersonal and servant leadership skills;
  • Self-discipline and self-initiative skills;
  • Time management and prioritization skills;
  • Desire to grow personally and professionally;
  • An outgoing, upbeat, and energetic attitude;
  • Basic knowledge of Microsoft Office and Outlook (preferred);
  • Understanding of and able to communicate the Judgment Free Zone concept; and,
  • Be flexible in evolving various training techniques and programming as the fitness industry and the Planet Fitness brand evolves.
Physical Environment & Requirements
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to recognize, identify, and judge behavior within environment; and,
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.

Note Regarding Solicitation
  • Solicitation is not permitted.
  • Employees are permitted to conduct Personal Training business on their own at a non-Planet Fitness locations' but cannot solicit Planet Fitness members inside the gym, nor bring in clients from a non-Planet Fitness locations for paid Personal Training sessions inside of a Planet Fitness gym.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
Planet Fitness logo

About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

View All Planet Fitness Jobs

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Hours and flexibility

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