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Mychart Jobs in Wisconsin (NOW HIRING)

Mercyhealth

Receptionist - Optical Clinic

Lake Geneva, WI · On-site

$17.92 - $26.88/hr

Replies to MyChart messages in a timely manner, closing messages when complete. * Safeguards patient privacy and confidentiality per MHS policies. * Preps Routes daily for upcoming appointments for ...

UW Health

RN - Orthopedics Clinic

Madison, WI · On-site

This position seamlessly blends high-level clinical judgment (telephone and MyChart triage) with complex care coordination, allowing you to guide patients through their recovery journeys. At UW ...

UW Health

RN - Orthopedics Clinic

Madison, WI · On-site

$37.31 - $55.97/hr

This position seamlessly blends high-level clinical judgment ( telephone and MyChart triage ) with complex care coordination , allowing you to guide patients through their recovery journeys. At UW ...

UWHealth

RN - Orthopedics Clinic

Madison, WI · On-site

This position seamlessly blends high-level clinical judgment ( telephone and MyChart triage ) with complex care coordination , allowing you to guide patients through their recovery journeys. At UW ...

UWHealth

RN - Family Medicine Clinic

Belleville, WI · On-site

Utilize critical thinking skills in a variety of ways, such as triaging phone calls, following up on MyChart messages, and providing direct patient care. * Be an active member of the collaborative ...

UWHealth

RN - Family Medicine Clinic

Belleville, WI · On-site

Utilize critical thinking skills in a variety of ways, such as triaging phone calls, following up on MyChart messages, and providing direct patient care. * Be an active member of the collaborative ...

UW Health

RN - Family Medicine Clinic

Belleville, WI · On-site

Utilize critical thinking skills in a variety of ways, such as triaging phone calls, following up on MyChart messages, and providing direct patient care. * Be an active member of the collaborative ...

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Mychart information

What are the typical daily responsibilities of a MyChart support specialist?

A MyChart Support Specialist typically spends their day assisting patients and healthcare staff with issues related to MyChart account access, password resets, and troubleshooting application features. They may also help educate users on navigating the portal, escalate technical problems to IT teams, and monitor ticket queues to ensure timely resolution. The role often involves close collaboration with clinical staff, IT professionals, and sometimes direct patient interaction, both over the phone and through secure messaging. Being proactive in identifying system trends and working in a fast-paced environment is also a key aspect of the job.

What are the key skills and qualifications needed to thrive in the MyChart position, and why are they important?

To thrive as a MyChart Support Specialist, you need a solid understanding of healthcare information systems, patient portal workflows, and general IT troubleshooting, often supported by experience in healthcare settings or a background in health informatics. Familiarity with Epic MyChart, electronic health records (EHR) platforms, and ticketing or support systems is typically required. Strong communication, patience, and problem-solving abilities are key soft skills for effectively assisting patients and providers. These skills ensure rapid issue resolution, high user satisfaction, and secure handling of sensitive health information.

What is a MyChart?

A MyChart job typically involves supporting patients, healthcare providers, and staff in using the MyChart patient portal, which is part of the Epic electronic health record system. Responsibilities may include troubleshooting technical issues, assisting with account access, training users, and ensuring data security. Employees in these roles may work in healthcare IT, customer support, or clinical settings to enhance patient engagement and streamline communication.

What are the most commonly searched types of Mychart jobs in Wisconsin? The most popular types of Mychart jobs in Wisconsin are:
What are popular job titles related to Mychart jobs in Wisconsin? For Mychart jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Mychart jobs in Wisconsin look for? The top searched job categories for Mychart jobs in Wisconsin are:
What cities in Wisconsin are hiring for Mychart jobs? Cities in Wisconsin with the most Mychart job openings:
Mychart jobs near you
Infographic showing various Mychart job openings in Wisconsin as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 78% In-person, and 22% Remote job distribution.

Receptionist - Optical Clinic

Mercyhealth

Lake Geneva, WI • On-site

$17.92 - $26.88/hr

Part-time

Medical, Dental, Vision, Life, PTO

Posted 10 days ago

Mercy Health rating

6.9

Company rating: 6.9 out of 10

Based on 384 frontline employees who took The Breakroom Quiz

452nd of 887 rated healthcare providers

Job description

Schedule: Part-time, 24 hours per week
Shift: Days
ESSENTIAL DUTIES AND RESPONSIBILITIES
Clerical:
  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
  • Retrieves messages from voice mail and forwards to appropriate personnel.
  • Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Monitors visitor access and issues passes when required.
  • Receives, sorts, and routes mail, and maintains and routes publications.
  • Orders, receives, and maintains office supplies.
  • Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
  • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
  • Depending on clinic assignment, may perform phlebotomy-specimen collection duties.
  • Performs other clerical duties as needed.

Epic Scheduling and Registration
  • Schedules patient appointments.
  • Responsible for EMR-Electronic Medical Records registration -check-in processes in Epic.
  • Loads, verifies and updates patient demographics.
  • Scans, loads and verifies insurance coverage.
  • Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
  • Reviews all Alerts in Epic and refers patient to a PFC when necessary.
  • Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
  • Provides patient with an estimated self-pay obligation when appropriate.
  • Performs cashiering functions/online payment posting within Epic.
  • Processes payments and deposits by adhering to the system's Cash Handling Policy.
  • Completes daily closing report and balances their individual cash drawer at the end of each day.
  • Performs petty cash count in and out daily and records appropriately.
  • Assist patients with MyChart signup and activation.
  • Replies to MyChart messages in a timely manner, closing messages when complete.
  • Safeguards patient privacy and confidentiality per MHS policies.
  • Preps Routes daily for upcoming appointments for frontline registration.
  • Reviews daily work queues and corrects identified patient registration errors.
  • Utilizes Epic waitlists based on provider preference.
  • Reviews and updates no-shows and cancellations for the day.
  • Preps and Pre-registers patients for upcoming appointments.
  • Processes referrals and pre-certifications when required.
  • May be assigned to update and maintain physician scheduling protocols.
  • Maintains an average check-in time equal to or above 50 percent of all reception partners specific to 3 of the 4 following indicators:
    • Average Check In Time
    • Average Registration Time
    • Average Registration Time for New Patients
    • Average Registration Time for Existing Patients
  • Maintains an average registration accuracy equal to or above 50 percent of all reception partners as measured by percentWorkflows Without Registration Warnings.
  • Maintains an average collection of co-pays equal to or above 50 percent of all reception partners.

EDUCATION AND/OR EXPERIENCE
High School diploma or equivalent
Previous medical reception experience required.
Internal Receptionist candidates must have at least two years' experience in a Receptionist 1 position with Mercyhealth or be cross trained in 3 or more clinic departments/locations.
OTHER SKILLS AND ABILITIES
Understands and demonstrates Critical Moments of Service techniques and standards
Ensures reception and lobby areas are well maintained and clean
May be required to work flexible hours and overtime during peak hours.
Performs all other duties as assigned.
May assist in new partner orientation, training and mentoring
Active participant in established performance improvement projects
May be responsible for working in alternate locations
LEVEL OF SUPERVISION
Some independent judgment is required, but alternatives are limited by standard practices or procedures.
PAY RANGE:
$17.92 - $26.88
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
  • Medical, Dental, Vision
  • Life & Disability Insurance
  • FSA/HSA Options
  • Generous, accruing paid time off
  • Paid Parental and caregiver leave
  • Career advancement and educational opportunities
  • Tuition and certification reimbursement
  • Certification Reimbursement
  • Well-being Programs
  • Employee Discounts
  • On-Demand Pay
  • Financial Education
  • Annual recognition/awards events
  • Partner appreciation days
  • Family entertainment/attractions discount
  • Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
  • #1 in the nation on AARP's Best Employers for Workers Over 50
  • One of Working Mother magazine's 100 Best Companies for Working Mothers
  • A Top 50 Company and Top 10 Nonprofit for Executive Women

What Mercy Health employees say

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About Mercyhealth

Sourced by ZipRecruiter

At Mercyhealth, we don’t simply hire people – instead, we empower talented, dedicated health care professionals to provide the highest quality patient care possible with a passion for making lives better. As an integrated health care provider, we provide exceptional, coordinated health care. The organization consists of seven hospitals, 85+ clinics, and more than 7,500 employee-partners to serve patients in 15 counties throughout northern Illinois and southern Wisconsin. We hope you’ll consider becoming the newest member of the Mercyhealth family and join our passion for making lives better!

Industry

Hospitals, fitness and sports centers and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Janesville, WI, US

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