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GENERAL PURPOSE OF JOB

The Leasing Consultant primary duties are to greet prospects, professionally present the features and benefits of the community to secure applications to achieve occupancy, revenue, and resident retention goals. All Leasing Consultants must be service oriented and strive to make prospective residents and current residents feel welcome and appreciated in the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Property Leasing

• Adhere to all fair housing laws and comply with photo ID policy.
• Thoroughly complete guest card.
• Consistently practice effective leasing and closing techniques.
• Professionally present the community and take every prospective resident on a tour route showing the apartments and amenities.
• Maintain accurate prospect traffic and leasing data, responding to prospect leads in a timely manner.
• Correctly complete all lease applications, assist with application verification/administration, and notify prospective residents of results in a timely manner.
• Assemble and distribute move in packets.
• Complete all lease paperwork accurately, including related addenda.
• Ensure new residents sign lease paperwork and related addenda.
• Conduct walk through to ensure apartments are ready.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed leasing goals.
• Contribute to the general upkeep and cleaning of office, common areas and model.
• Assist in developing and implementing resident retention programs (i.e. resident functions, newsletter etc.)
• Answers incoming calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc. Transfers calls to Assistant Manager or Property Manager when appropriate.
• Follow -up with prospects to ensure satisfaction by making phone calls, sending emails or thank you notes to finalize decisions to lease.
• Perform all other duties assigned by the Assistant Manager/Community Manager.

Customer Service/ Resident Retention

• Maintain a positive customer service attitude, as well as a professional and friendly atmosphere in the leasing office.
• Optimize community presentation, to include balloons, flags, background music, tour route, etc.
• Physically inspect community when on the grounds; pick up litter and report any service needs for action.
• Inspect models and market ready vacancies daily to ensure cleanliness.
• Walk vacants prior to move in.
• At move in, conduct a walk through with the new resident and provide orientation to the community and surrounding area.
• Responsible for communicating all performance management concerns to supervisor in a timely manner.

Marketing

• Maintain awareness of local market conditions and trends.
• Initiate and participate in outreach activities.
• Assume responsibility to generate prospect traffic.
• Market property/resident portal.
• Complete market surveys.

POSITION REQUIREMENTS

• Open and close the rental office office, perform routine site inspections and ensure overall curb appearance.
• Attend and actively participate in property management team meetings to enhance the overall learning and development of all staff.
• Champion corporate initiatives and execute property projects through effective use of available resources.
• Receive and process all mail and communications.
• Carries out duties in compliance with all federal and state regulations and guidelines.
• Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Makes a positive contribution as demonstrated by;
• making suggestions for improvement.
• learning new skills, procedures and processes.
• Is available for other duties as required.
• Is available for overtime as needed.

ABOUT EVERGREEN APARTMENT GROUP

Founded in 1978, we are a family-owned company with a long-term approach to property management that currently operates a portfolio of eight apartment communities in Delaware and Maryland. We have never sold a community and take the responsibility to our employees, residents, lenders, and surrounding communities very seriously. We have a well-earned reputation throughout the industry of integrity and performance.

The family values that form the roots of our organization extend to the service and care provided to both residents and employees. We couldn't maintain this reputation without our dedicated employees to whom we offer competitive pay, rich benefits, a supportive work environment, and opportunities for career development.