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Museum Visitor Service Jobs (NOW HIRING)

The Broad

Visitor Experience Manager

Los Angeles, CA · On-site

$15.25 - $17.75/hr

Demonstrate and practice sensitivity to all elements of diversity in the museum with staff, visitors, and all programs and services the museum provides. PHYSICAL REQUIREMENTS Ability to lift, carry ...

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How much do museum visitor service jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for museum visitor service in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What are Museum Visitor Service jobs?

Museum Visitor Service jobs involve assisting guests during their visit to a museum. Staff in these roles provide information about exhibits, ensure the safety and security of both visitors and artifacts, and often handle ticketing and guided tours. They serve as the primary point of contact for visitors, answering questions and resolving concerns to help ensure a positive and educational experience. Museum Visitor Service staff may also support special events and help enforce museum policies.

What are the key skills and qualifications needed to thrive as a Museum Visitor Service professional, and why are they important?

To thrive as a Museum Visitor Service professional, you need strong customer service skills, attention to detail, and a basic understanding of art or history, often supported by a high school diploma or relevant experience. Familiarity with ticketing systems, point-of-sale (POS) software, and museum security protocols is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help create a welcoming and informative environment for visitors. These skills ensure visitors have a positive experience, support museum operations, and foster public engagement with exhibits.

How does a Museum Visitor Service team member collaborate with other departments to enhance the visitor experience?

Museum Visitor Service team members work closely with education, curatorial, and security staff to ensure a seamless and engaging experience for guests. They often coordinate to provide accurate information, assist with special events, and address visitor needs or concerns in real time. Regular communication and teamwork are essential, as visitor service staff serve as a bridge between the public and the museum’s broader operations, helping to implement new exhibits, tours, or accessibility initiatives.
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Museum Visitor Service jobs near you
Infographic showing various Museum Visitor Service job openings in the United States as of June 2026, with employment types broken down into 1% Full Time, 86% Part Time, and 13% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.
Seasonal Museum Associate (Visitor Services & Store)

Seasonal Museum Associate (Visitor Services & Store)

Norman Rockwell Museum

Stockbridge, MA • On-site

Full-time

Posted 7 days ago

Job description

Description:

Our Mission

The Norman Rockwell Museum illuminates the power of American illustration art to reflect and shape society, and advances the enduring values of kindness, respect, and social equity portrayed by Norman Rockwell.

As a center devoted to the art of illustration, the Museum also exhibits the works of contemporary and past masters in an ongoing series of compelling artist showcases. Set on a picturesque 36-acre estate in the hometown of America’s favorite artist, the Norman Rockwell Museum is one of the crown jewels of the Berkshires.


Equity Goals

NRM embraces the values of diversity, equity, access, and inclusion to create a successful workplace and a more equitable society. Our mission embodies these values. We are committed to building a team that represents a variety of identities, experiences, backgrounds, perspectives, and skills. We believe that the more inclusive we are, the more successful the organization, its employees, and our work in the world will be. Norman Rockwell Museum is an equal opportunity employer that is committed to equity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Norman Rockwell Museum is a drug-free workplace.


The Position
The Seasonal Museum Associate works in Visitor Services and Museum Store and enjoys a variety of opportunities to interact with visitors in a welcoming environment. They are an integral part of making sure our visitors have an engaging and positive experience while visiting the museum! A desire to help people have great experiences, whether they are a visitor or a fellow staff member, is the most important qualification!


May through October

3 Days per week including 1 weekend day

Available for 1 to 2 programs or special events per month, after hours


Responsibilities
Admissions:

  • Greets individuals and bus groups, provide orientations and recommendations for different experiences guests can engage in while on campus.
  • Sells Studio, Gallery, and Tour experiences to visitors, and gain understanding of POS and reservation systems.
  • Answers phones, direct calls, and provide guests with assistance with online bookings over the phone.
  • Open and close duties as assigned.

Museum Store & Café:

  • Assists customers with their purchases by being familiar with Store Merchandise
  • Serves as a cashier in the café, following all health & safety practices; willing to obtain TIPs Certification.
  • Replenishes inventory, stock, and display merchandise in an attractive and neat manner.
  • Open and close duties as assigned.

Membership & Programs:

  • Explains the benefits of Membership to new visitors by being familiar with Membership options
  • Assists with museum events and special experiences.
  • Supports overall museum operations, and mission as well as safety policies to ensure the safety of the collections, staff, and facility.
  • Other duties as assigned.
Requirements:

Computer Literacy and Technology Skills

Demonstrated ability to use standard workplace technology, including Microsoft Office applications (Outlook, Word, Excel), shared calendars, email, cloud-based file storage, and collaboration tools (e.g., Teams). Must be able to follow documented procedures, maintain accurate digital records, and quickly learn and reliably use museum systems to support efficient workflows and clear communication.


Experience & Qualifications

  • Personable with excellent communication skills.
  • Work confidently, courteously, and efficiently in a busy environment.
  • Comfortable using a variety of technology systems, and willing to help visitors engage with digital technology (Mobile App) while on campus.
  • Enjoys interacting with customers and making recommendations.
  • Desire to help people have great experiences.
  • Interest in visual arts with a curiosity to learn about Norman Rockwell and Illustration art.

General Museum Hours: Open 6 days a week to the public, closed Wednesdays.
Seasonal Staff receive a 12-month membership to the Norman Rockwell Museum, complimentary admission passes for friends & family, and a Staff Membership Card which provides you free admission to 40+ Museums/Arts/Cultural Attractions Organizations in Massachusetts.

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