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How much do museum visitor service jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for museum visitor service in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What are Museum Visitor Service jobs?

Museum Visitor Service jobs involve assisting guests during their visit to a museum. Staff in these roles provide information about exhibits, ensure the safety and security of both visitors and artifacts, and often handle ticketing and guided tours. They serve as the primary point of contact for visitors, answering questions and resolving concerns to help ensure a positive and educational experience. Museum Visitor Service staff may also support special events and help enforce museum policies.

What are the key skills and qualifications needed to thrive as a Museum Visitor Service professional, and why are they important?

To thrive as a Museum Visitor Service professional, you need strong customer service skills, attention to detail, and a basic understanding of art or history, often supported by a high school diploma or relevant experience. Familiarity with ticketing systems, point-of-sale (POS) software, and museum security protocols is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help create a welcoming and informative environment for visitors. These skills ensure visitors have a positive experience, support museum operations, and foster public engagement with exhibits.

How does a Museum Visitor Service team member collaborate with other departments to enhance the visitor experience?

Museum Visitor Service team members work closely with education, curatorial, and security staff to ensure a seamless and engaging experience for guests. They often coordinate to provide accurate information, assist with special events, and address visitor needs or concerns in real time. Regular communication and teamwork are essential, as visitor service staff serve as a bridge between the public and the museum’s broader operations, helping to implement new exhibits, tours, or accessibility initiatives.
More about Museum Visitor Service jobs
What cities are hiring for Museum Visitor Service jobs? Cities with the most Museum Visitor Service job openings:
What states have the most Museum Visitor Service jobs? States with the most job openings for Museum Visitor Service jobs include:
What job categories do people searching Museum Visitor Service jobs look for? The top searched job categories for Museum Visitor Service jobs are:
Museum Visitor Service jobs near you
Infographic showing various Museum Visitor Service job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 1% As Needed, 75% Full Time, 11% Part Time, 2% Temporary, and 8% Contract. Highlights an 100% Physical job distribution, with an average salary of $35,087 per year, or $16.9 per hour.
Visitor Services Assistant - VMI Museum System

Visitor Services Assistant - VMI Museum System

Virginia Department of Human Resource Management

Lexington, VA • On-site

$15/hr

Part-time

Posted 4 days ago

Virginia Alcoholic Beverage Control Authority rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

694th of 705 rated public administrative organizations

Job description

Visitor Services Assistant - VMI Museum System
Job no: 5028174
Work type: Wage (Hourly)
Location: Lexington, Virginia
Categories: Administrative Services, Educational and Media Services
Title: Visitor Services Assistant - VMI Museum System
State Role Title: Admin & Office Specialist III
Hiring Range: $15.00
Pay Band: UG
Agency: Virginia Military Institute
Location: Virginia Military Institute
Agency Website: www.vmi.edu
Recruitment Type: General Public - G
Job Duties
Virginia Military Institute is accepting applications for a part-time Visitor Services Assistant for the VMI Museum System. We are looking for multiple candidates with strong customer service skills with an open and flexible availability to work weekdays and weekends, including most holidays on a rotating schedule. Work hours may vary each week depending on the needs of the VMI Museum System.
Job Duties:
• Work in the VMI Museum and Jackson House Museum greeting/orienting visitors, selling merchandise and tour tickets.
• Restock and maintain merchandise as needed, including receiving merchandise and maintaining storage of merchandise.
• Assist in routine museum operations, including opening/closing, end of day cash reports, answering telephone, cleaning displays, recording visitation counts.
• Provide basic orientation and customer service for visitors.
• Other duties as directed by the Assistant Museum Store Manager.
Minimum Qualifications
• Neat, businesslike appearance.
• Alertness, sensitivity to the needs and interests of museum visitors and store customers.
• Promptness, reliability, maturity, and sound judgment.
• Ability to follow routine procedures and to enforce policies.
• Basic knowledge of computer and POS.
• Basic knowledge of handling and counting money
• Retail sales, customer service and or museum experience a plus but not required.
Additional Considerations
Please include a resume, cover letter, and contact information for 3 professional references.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Contact Information
Name: Tamara Wade
Phone: 540-464-7322
Email: hroffice@vmi.edu
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised: 29 Oct 2024 Eastern Daylight Time
Applications close:
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