FLSA STATUS: Non-Exempt, Hourly
SHIFT SCHEDULE: Varies
DEPT/LOCATION: 1145 Carlsbad Village Drive, Carlsbad, CA 92008
REPORTS TO: Retail Store Manager
The Customer Service Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.
DUTIES AND RESPONSIBILITIES
โข Provide friendly service to customers
โข Greet and assist customers
โข Operate cash register to enter a convenience store and gasoline purchases (assistance will be available if needed)
โข Account for all monies, cigarettes, and lottery tickets on assigned shift
โข Check the expiration date and face-off product
โข Follow proper safety protocols and procedures
REQUIREMENTS
โข Must be flexible to work various schedules
โข Must have the ability to accurately handle money
โข Must have strong attention to detail
โข Must possess excellent verbal and written communication skills
โข Must have excellent customer service skills
โข Must be capable of effectively communicating with customers and co-workers
โข Must be able to work independently and be self-motivated
โข Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
PHYSICAL DEMANDS
โข Must be able to stand and walk for the duration of the shift
โข Regularly lift and or move up to 20-50 pounds
โข Must be comfortable working in a convenience store environment
โข Must maintain a professional appearance and abide by the Dress Code Policy
โข Must maintain a professional and friendly demeanor towards customers and fellow employees
โข Daily exposure to gasoline and oil products
โข Fast-paced environment
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)