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Multi Line Representative Jobs (NOW HIRING)

CCMSI

Multi-Line Claim Consultant

Lisle, IL · On-site

$65K - $77.50K/yr

Multi-Line Claim Consultant Location: Lisle, IL (hybrid after initial training) Schedule: 8:00 am-4 ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

CCMSI

Multi-Line Claim Specialist

Maitland, FL

$68.50K - $85K/yr

Multi-Line Claim Specialist Location: Maitland, FL (hybrid reporting) Schedule: 8:00 am-4:30 pm ET ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

CCMSI

Multi-Line Claim Consultant

Reading, MA · On-site

$68.50K - $80K/yr

Multi Line Claim Consultant Location: Reading, MA Schedule: 8:00 am-4:00 pm ET (Hybrid reporting ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

CCMSI

Multi-Line Claim Consultant

Reading, MA · On-site

$68.50K - $80K/yr

Multi Line Claim Consultant Location: Reading, MA Schedule: 8:00 am-4:00 pm ET (Hybrid reporting ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

CCMSI

Multi-Line Claim Specialist

Maitland, FL · On-site

$68.50K - $85K/yr

Multi-Line Claim Specialist Location: Maitland, FL (hybrid reporting) Schedule: 8:00 am-4:30 pm ET ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

CCMSI

Multi-Line Claim Specialist

Maitland, FL

$90K - $95K/yr

Multi-Line Claim Specialist Location: Maitland, FL (hybrid reporting) Schedule: 8:00 am-4:30 pm ET ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

CCMSI

Multi-Line Claim Specialist

Maitland, FL · On-site

$68.50K - $85K/yr

Multi-Line Claim Specialist Location: Maitland, FL (hybrid reporting) Schedule: 8:00 am-4:30 pm ET ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

CCMSI

Multi-Line Claim Supervisor

Dallas, TX · Remote

$85K - $100K/yr

Overview Multi-Line Claims Supervisor (Remote) - National Accounts Salary Range: $85,000 - $100,000 ... represents a real person's livelihood, take ownership of outcomes, and see challenges as ...

CCMSI

Multi-Line Claim Supervisor

Dallas, TX · Remote

$85K - $100K/yr

Multi-Line Claims Supervisor (Remote) - National Accounts Salary Range: $85,000 - $100,000 annually ... When we hire leaders at CCMSI, we look for professionals who understand that every claim represents ...

CCMSI

Multi-Line Claim Supervisor

Dallas, TX · On-site

$85K - $100K/yr

Overview Multi-Line Claims Supervisor (Remote) - National Accounts Salary Range: $85,000 - $100,000 ... represents a real person's livelihood, take ownership of outcomes, and see challenges as ...

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Multi Line Representative information

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$24.5K

$44.2K

$77K

How much do multi line representative jobs pay per year?

As of Jun 1, 2026, the average yearly pay for multi line representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Multi Line Representative, and why are they important?

To thrive as a Multi Line Representative, you need strong customer service abilities, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or equivalent. Proficiency with CRM software, policy management systems, and common office applications is typically required. Excellent communication, problem-solving, and multitasking skills help you build trust and efficiently handle multiple client inquiries. These skills are crucial for providing accurate information, maintaining client satisfaction, and supporting the success of the insurance agency.

How does a Multi Line Representative typically collaborate with other departments to resolve customer inquiries?

As a Multi Line Representative, collaboration with various departments—such as claims, underwriting, and sales—is a key part of the role. You will frequently need to coordinate with these teams to gather accurate information, expedite solutions, and ensure positive customer experiences. Effective communication skills and a proactive approach are essential, as you might participate in cross-departmental meetings or use internal systems to track and resolve complex issues. This collaborative environment not only helps resolve customer inquiries efficiently but also offers valuable exposure to different areas within the company, contributing to professional growth.

What is a Multi Line Representative?

A Multi Line Representative is a professional who handles customer service, sales, or claims across multiple insurance lines, such as auto, home, life, or health insurance. They are responsible for assisting clients with their questions, processing claims, providing quotes, and ensuring customer satisfaction. Multi Line Representatives often work for insurance agencies or companies and must understand the products and services across several insurance categories. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

What is the difference between Multi Line Representative vs Insurance Agent?

AspectMulti Line RepresentativeInsurance Agent
CredentialsLicenses for multiple insurance linesLicenses for specific insurance types
Work EnvironmentOffice, call centers, client meetingsFieldwork, client visits, office
Employer & IndustryInsurance companies, brokersInsurance agencies, brokers

Multi Line Representatives typically hold licenses for multiple insurance lines and work in various environments, including offices and client sites. Insurance Agents often specialize in specific insurance types and work directly with clients, either in the field or office. Both roles are essential in the insurance industry but differ mainly in scope and specialization.

More about Multi Line Representative jobs
What job categories do people searching Multi Line Representative jobs look for? The top searched job categories for Multi Line Representative jobs are:
Multi Line Representative jobs near you
Infographic showing various Multi Line Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.
Multi-Line Claim Consultant

Multi-Line Claim Consultant

CCMSI

Lisle, IL • On-site

$65K - $77.50K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 hours ago

Job description

Overview
Position Title: Multi-Line Claim Consultant
Location: Lisle, IL (hybrid after initial training)
Schedule: 8:00 am-4:30 pm CT
Salary Range: $65,000-$77,500
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don't just process claims-we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
The Multi-Line Claim Consultant position is responsible for the investigation and adjustment of assigned Multi-Line claims (including focus in Municipalities, Trucking, Charitable Organizations, Community and Technical Colleges, School Districts, Higher Education). This position may be used as an advanced training position for consideration of a promotion to a more senior level claim position. The Multi-Line Claim Consultant is accountable for the quality of claim services as perceived by CCMSI clients and within our corporate claim standards.
This is a full life-cycle ML adjuster position within a TPA environment, and only candidates with proven Multi Line claims experience will be considered.
Responsibilities
  • Investigate, evaluate and adjust multi-line claims in accordance with established claim handling standards and laws.
  • Establish reserves and/or provide reserve recommendations within established reserve authority levels.
  • Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
  • Authorize and make payments of multi-line claims in accordance with CCMSI claim procedures utilizing a claim payment program in accordance with Industry standards and within established payment authority.
  • Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
  • Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
  • Assess and monitor subrogation claims for resolution.
  • Review and maintain personal diary on claim system.
  • Prepare reports detailing claim status, payments and reserves, as requested.
  • Compute disability rates in accordance with state laws.
  • Effective and timely coordination of communication with clients, claimants and appropriate parties throughout the claim adjustment process.
  • Prepare newsletter articles as requested.
  • Provide notices of qualifying claims to excess/reinsurance carriers.
  • Handle more complex and involved multi-line claims than lower level claim positions with minimum supervision.
  • Conduct claim reviews and/or training sessions for designated clients, as requested.
  • Attend and participate at hearings, mediations, and informal legal conferences, as appropriate.
  • Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Excellent oral and written communication skills.
  • Initiative to set and achieve performance goals.
  • Good analytic and negotiation skills.
  • Ability to cope with job pressures in a constantly changing environment.
  • Knowledge of all lower level claim position responsibilities.
  • Must be detail oriented and a self-starter with strong organizational abilities.
  • Ability to coordinate and prioritize required.
  • Flexibility, accuracy, initiative and the ability to work with minimum supervision.
  • Discretion and confidentiality required.
  • Reliable, predictable attendance within client service hours for the performance of this position.
  • Responsive to internal and external client needs.
  • Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience
5+ years multi-line claim experience is required.
Bachelor's Degree is preferred.
Nice to Have:
  • Bilingual (Spanish) proficiency - highly valued for communicating with claimants, employers, or vendors, but not required.

Computer Skills
Proficient with Microsoft Office programs.
Certificates, Licenses, Registrations
TX Adjusters license may be required.
Why You'll Love Working Here
  • 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)+ 10 paid holidays in your first year
  • Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
  • Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
  • Career growth: Internal training and advancement opportunities
  • Culture: A supportive, team-based work environment

How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
  • Quality claim handling - thorough investigations, strong documentation, well-supported decisions
  • Compliance & audit performance - adherence to jurisdictional and client standards
  • Timeliness & accuracy - purposeful file movement and dependable execution
  • Client partnership - proactive communication and strong follow-through
  • Professional judgment - owning outcomes and solving problems with integrity
  • Cultural alignment - believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:
  • Lead with transparency We build trust by being open and listening intently in every interaction.
  • Perform with integrity We choose the right path, even when it is hard.
  • Chase excellence We set the bar high and measure our success. What gets measured gets done.
  • Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
  • Win together Our greatest victories come when our clients succeed.

We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you.
#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #CCMSICareers #ESOP #LI-Hybrid #IND123 #IL #Illinois #Claims

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