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Mta Info Jobs (NOW HIRING)

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Project Estimator (NYCT)

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$104K - $135K/yr

About Us Since its foundation in 2007, Info Tran Engineers, P.C. (ITE) has delivered top-tier ... Evaluate RFPs, IFBs, and bid packages from NYCT, MTA, PANYNJ, NYSDOT, and similar agencies ...

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As of Jul 26, 2026, the average hourly pay for mta info in the United States is $45.33, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $61.06 per hour, depending on experience, location, and employer.

What is an MTA Info job?

An MTA Info job typically involves providing customer service, information, and assistance to passengers using public transit systems like subways and buses. Employees in this role answer questions about routes, schedules, fares, and service changes. They may work at information booths, over the phone, or online to help ensure a smooth travel experience for riders. Strong communication skills and knowledge of transit operations are essential for this position.

What are the key skills and qualifications needed to thrive in the Mta Info position, and why are they important?

To succeed as an MTA Information Agent (MTA Info), you need strong customer service abilities, knowledge of transit systems, and often a high school diploma or equivalent. Familiarity with transit information systems, public address equipment, and scheduling software is frequently required on the job. Excellent communication, patience, and problem-solving skills are essential for addressing diverse passenger inquiries and situations. These skills enable agents to provide accurate and timely information to commuters, ensuring a positive transit experience and smooth operations.

What are the most common challenges faced by MTA Information Agents, and how can they be managed?

MTA Information Agents often face the challenge of answering high volumes of passenger inquiries, especially during peak hours or service disruptions. Agents must be able to manage stress, stay patient, and maintain professionalism while providing accurate information in a fast-paced environment. Collaborating with transit operations staff and staying updated on real-time changes are essential for effective service. With experience, many agents can advance into supervisory or training roles within the MTA. Being adaptable and quick to learn new procedures helps agents excel despite the dynamic nature of public transit.

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What states have the most Mta Info jobs? States with the most job openings for Mta Info jobs include:
Infographic showing various Mta Info job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 11% Part Time, 2% Temporary, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $94,281 per year, or $45.3 per hour.
Senior Director Capital Strategy (Climate Resilience Planning)

Senior Director Capital Strategy (Climate Resilience Planning)

Metropolitan Transportation Authority

New York, NY • Hybrid

$135K - $176K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Metropolitan Transportation Authority rating

7.5

Company rating: 7.5 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

57th of 96 rated public transport


Job description

Description
Position at MTA Construction & Development

JOB TITLE:

Senior Director, Capital Strategy (Climate Resilience Planning)

AGENCY:

Construction & Development

DEPT/DIV:

Planning/Climate & Land Use Strategy

REPORTS TO:

SVP, Climate Resilience

WORK LOCATION:

2 Broadway

HOURS OF WORK:

8:30 AM to 5:00 PM or as required (7.5 HR/ DAY)

JOB FAMILY: PPM

GRADE: 011

SALARY RANGE:

$135,815 to $176,697

DEADLINE:

Open Until Filled

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

MTA Construction & Development reserves the right to remove this posting before the application deadline.

Agency Mission
 

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA's $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region's vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance the customer experience and strengthen the reliability and resilience of the MTA system.

Telework

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary

The Senior Director, Capital Strategy (Climate Resilience Planning), oversees the MTA Climate Resilience Planning team, which leads strategies and projects that adapt MTA infrastructure to the impacts of climate change, including coastal floods, heavy rain, and extreme heat. The team engages with partners across the MTA, external government agencies, and the public to understand how climate change is impacting MTA infrastructure and customers. The team also forecasts likely future impacts and identifies effective mitigation strategies. The team regularly engages with C&D Planning colleagues to align climate resilience strategies with the MTA Capital Plan. For more information on MTA's climate programs, visit new.mta.info/climate.

Responsibilities

Developing capital planning strategies designed to address short-, mid-, and long-term climate vulnerabilities

Contributing to MTA Twenty-Year Needs Assessment and Capital Program investment prioritization documents, including strategies that will achieve discrete and quantifiable climate resilience goals within MTA's long-term capital program,

Conduct periodic climate vulnerability assessments to identify the magnitude and nature of current and future climate risk exposure of all MTA assets,

Participating in MTA emergency management operations during and after extreme weather events to complete a comprehensive list of impacts to report to MTA leadership,

Engaging multiple sources to collect and curate science-based climate risk projections and information to be employed by all MTA agencies,

Prioritizing initiatives that advance climate resilience goals within MTA's capital program using data-driven approaches,

Building collaborative relationships across multiple units within MTA and the broader community of stakeholders across the New York City region, 

Developing and presenting planning information, processes, and results to stakeholders, including internal leadership, government officials, and community partners,

Selecting, developing, and managing direct and indirect reports, including coaching and counseling of subordinates.

Developing and utilizing analytic and data visualization tools (e.g., GIS maps, charts, and graphs) to facilitate analysis and communication of relevant capital information and priorities,

Spearheading ongoing climate resilience tracking protocols, decision-making criteria, and analytic tools with the goal of continuous improvement of the MTA's capital planning process, 

Managing consultants, including careful review of draft deliverables, providing constructive feedback, vetting consultant recommendations with colleagues across the MTA, and ensuring high-quality final deliverables.

Education and Experience

Bachelor's or Master's degree from an accredited college or university in Urban Planning, Engineering, Public Administration, Environmental Sciences, Transportation, or a related field.

Must have a minimum of twelve (12) years of relevant experience.

Must have at least eight (8) years in the management of large projects or a supervisory role in a large, multi-faceted organization.

Master's degree preferred.

Strong supervisory and technical skills.

Understanding of and fluency with climate modeling and risk-based decision-making. 

Excellent verbal, written, analytical, and presentation skills. Ability to develop a strong narrative in PowerPoint and perform in-depth quantitative and qualitative analyses.

Knowledge of the MTA regional network and its operating context.

Ability to manage multiple projects and deadlines and maximize the output of a small staff.

Strong organizational, analytical, problem-solving, and planning skills. Must be a self-starter who can identify needs, strategies, and resources to meet those needs.

Ability to interface with senior staff, political and business representatives.

Ability to interact with managers and employees at all levels in the organization, and to work as part of a team.

Ability to work with both senior-level staff and technical personnel on a diverse array of issues.

Ability to manage a large number of products and deadlines simultaneously.

Ability to take initiative and be proactive with the ability to identify and anticipate department needs and recommend solutions.

Proficiency with data analytics, visualization tools, statistical software, and spatial analysis using GIS or similar mapping tools.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

Premium Health Coverage at Low Cost - Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.

Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

Generous Time Away - Recharge with substantial paid Time off and comprehensive holiday schedules that support your personal and family commitments.

Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources.

Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.

Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

How to Apply

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.

Additional Information:

Final salary is determined by experience, skill set, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


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