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Msp Program Manager Jobs in Missouri (NOW HIRING)

HeadFirst BV

Program Director

Saint Louis, MO · On-site +1

$100K - $120K/yr

... team of Program Managers. We are looking for an experienced MSP professional with strong ... operational rigor, sound judgment, and a passion for client and team success. Commitment to our ...

Jobtailor

Regional Marketing Manager

California, MO · On-site

$90 - $140/hr

Manage logistics, vendor relationships, budgets, and lead flow coordination with the SDR team via ... programs. * Drive co-marketing efforts with top MSP partners by building joint plans, leading ...

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Msp Program Manager information

See Missouri salary details

$36.1K

$100.8K

$147.3K

How much do msp program manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for msp program manager in Missouri is $100,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $124,300.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the most commonly searched types of Msp Program jobs in Missouri?

The most popular types of Msp Program jobs in Missouri are:

What are popular job titles related to Msp Program Manager jobs in Missouri?

For Msp Program Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Msp Program Manager jobs in Missouri look for?

The top searched job categories for Msp Program Manager jobs in Missouri are:

What cities in Missouri are hiring for Msp Program Manager jobs?

Cities in Missouri with the most Msp Program Manager job openings:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $100,798 per year, or $48.5 per hour.

Program Director

Saint Louis, MO • On-site, Remote

HeadFirst BV
See more jobs at HeadFirst BVexternal

$100K - $120K/yr

Full-time

Re-posted 12 days ago

Job description

Position profile:
The contents of this role profile outline the role and responsibilities of the Program Director and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes.
Position objective:
As the Program Director, you will lead the Program Management team responsible for the day-to-day execution and continuous improvement of the client's program(s). You will partner with the Client Sponsor(s) and the internal Service Delivery and Shared Back-Office Services teams to drive operational excellence, while directly managing and developing a team of Program Managers. We are looking for an experienced MSP professional with strong operational rigor, sound judgment, and a passion for client and team success.
Commitment to our culture, values, and behaviors:
Achievement of the position objectives and key responsibilities is attained by:
  • Fostering collaboration and building strong connections that drive Impellam's strategy and initiatives forward.
  • Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture.
  • Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Key responsibilities:
Program Management > your top priority will be ensuring successful delivery of the ongoing program
requirements including, but not limited to:
  • Day-to-Day Operations - work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels.
  • Supplier/Vendor Operations - manage supplier reporting and KPIs to ensure appropriate job category coverage, response timing, and candidate quality; support supplier scorecards, correctiveactions, and contract negotiations as needed.
  • Program(s) equaling $30 million to $75 million in annual spend.

Billing, Reporting & Analytics > ensure accurate and timely billing, reporting, and ongoing analysis (includes
both scheduled and ad hoc requests); prepare weekly, monthly, and quarterly status reports on program
activity and issues.
  • Project Management - manage the implementation of program/project modifications and enhancements.
  • Continuous Improvement - use experience, data, and analytics to recommend and drive improvements in program process, utilization, and satisfaction.
  • Escalation Management - proactively identify and resolve day-to-day issues that impact program performance and client satisfaction levels. • VMS Management - partner with the VMS Supplier to ensure system performance meets client expectations. • Experienced with Business Intelligence Tools - Power BI preferred.

Client Management
  • Client Relationship & Satisfaction Management - develop and maintain business relationships with client stakeholders and hiring managers; monitor program and supplier satisfaction.
  • Thought Leadership - act as a trusted advisor to the client, providing market context, industry insights, and best-practice recommendations.

Team Leadership & Development > lead and develop a team of Program Managers to ensure consistent, high-quality service delivery.
  • Personnel Management - day-to-day management, coaching, goal setting, performance management, and career development of Program Managers.
  • Communication - deliver relevant corporate, client, and team communications.
  • Issue Resolution - manage and resolve program/team/people issues, escalating to the Senior Program Director as appropriate.

Workplace Health, Safety, and Environmental Compliance:
At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.
Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.
You will meet our HSE obligations by committing to:
  • Seek to prevent injury to any employee, customer, worker, or contractor.
  • Actively participating and completing compliance training as required.
  • Consider the safety implications of decisions.

Work experience and attributes:
Essential:
Knowledge of:
  • Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS),
  • Procurement, Statement of Work (SOW), Human Resources (HR)
  • Experience leading or mentoring a team to meet service level agreements and key performance indicators relevant for MSP business performance
  • Strong experience, and detail orientation, in report development, management, and QA
  • Experience identifying and leading initiatives for process improvement
  • Project Management experience
  • Effective communication, presentation, time management, organization, and planning techniques
  • MS Excel and MS PowerPoint
  • Experienced with Business Intelligence tools and driving decisions using analytics
  • Ability to address the volume and strategy needed to support a $30-$75 million portfolio

Ability to:
  • Demonstrate excellent communication
  • Mentor and develop internal team members and external staffing partners
  • Problem solve and present conceptual information to all levels of internal and external management
  • Initiate, recommend, or provide solutions through designated channels
  • Build and execute project plans
  • Manage data collection and reports for regular and ad hoc reporting needs

Core Competencies:
  • Open Communicator
  • Strategic Thinker
  • Relationship Builder
  • Progressive Problem Solver
  • Effective Delivery
  • Customer Focused
  • Proactive Approach to Leading a Team
  • Resilient Performer

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.

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