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Msp Manager Jobs in Seattle, WA (NOW HIRING)

IT Project Manager (MSP)

Federal Way, WA · On-site

$90K - $110K/yr

Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required). * Demonstrated experience working directly with clients, vendors, and internal ...

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

MSP/VMS ALIGNMENT: TekWissen has one of the industry's best global delivery engines to support enterprise Managed Service Providers (MSP), Vendor Management Systems (VMS) or similar internal VMO ...

We are committed to and passionate about our Clients, MSP Partners and Consultants, consistently ... Managing, prioritizing and closing searches against a timeline and have experience setting ...

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Msp Manager information

See Seattle, WA salary details

$27.9K

$67.7K

$132K

How much do msp manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for msp manager in Seattle, WA is $67,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $78,000.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Seattle, WA?

The most popular types of Msp jobs in Seattle, WA are:

What are popular job titles related to Msp Manager jobs in Seattle, WA?

For Msp Manager jobs in Seattle, WA, the most frequently searched job titles are:

What cities near Seattle, WA are hiring for Msp Manager jobs?

Cities near Seattle, WA with the most Msp Manager job openings:

Infographic showing various Msp Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $67,741 per year, or $32.6 per hour.

WW Sr. BD, MSP Program, Worldwide Managed Services Provider Program

Amazon

Seattle, WA • On-site

$132K - $132K/yr

Full-time

Posted 18 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,107 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services (AWS) is looking for a strategic business development leader for the AWS Managed Service Provider Program (MSP). AWS is the world's leading cloud provider with the most comprehensive and broadly adopted portfolio of cloud services and an innovative community of customers and partners. Millions of customers-including the fastest-growing startups, largest enterprises, and leading government agencies-are using AWS to lower costs, become more agile, and innovate faster.
As a Business Developer for the MSP Program, you will define the strategic direction of how AWS engages with and grows the MSP partner ecosystem

You will identify market opportunities, shape the long-term vision for MSP partner collaboration, and influence cross-organizational strategy to drive measurable business outcomes. You will work directly with MSP partners to understand their evolving needs, co-develop growth strategies, and ensure AWS's MSP value proposition remains differentiated and compelling in a rapidly changing market.
This role has a global responsibility and you will influence and collaborate with a cross section of AWS leaders including solution architects, partner management, sales, technology, marketing, PR and executive leadership. The ideal candidate is a strategic thinker who can see around corners, operate at the intersection of business strategy and partner development, and translate bold ideas into scalable initiatives that deliver results

You bring strong executive presence, the ability to influence without authority, and a bias toward action in ambiguous environments. Being a data-driven, analytical decision maker with excellent written and oral communication skills, including public speaking, are key in this role.
Key job responsibilities
- Define and drive the strategic vision for AWS's MSP partner ecosystem, identifying new market opportunities and shaping how AWS and MSP partners co-innovate and grow together
- Lead high-impact strategic initiatives from concept through execution - building the business case, aligning stakeholders, and delivering measurable partner and customer outcomes
- Engage directly with MSP partners at the executive level to understand their business models, identify growth levers, and co-develop joint strategies that accelerate mutual success
- Influence cross-functional AWS leadership (sales, technical, marketing, finance) to align investment and resources behind the MSP strategy
- Think Big - challenge the status quo, propose bold new approaches to partner engagement, and define what the next generation of MSP collaboration looks like
- Develop frameworks to evaluate strategic opportunities, prioritize bets, and measure the impact of initiatives on partner growth and AWS revenue
A day in the life
You start your day reviewing strategic progress against key initiatives - are partners adopting new programs, are joint go-to-market efforts driving pipeline. You engage directly with MSP partner executives to understand what's working, where friction exists, and what bold moves could unlock growth

You spend time crafting narratives that influence AWS leadership to invest in new strategic directions. You collaborate with cross-functional teams - not to manage their operations, but to align them around a shared vision and remove barriers to partner success. You end your day thinking about what's next: the whitespace in the market, the unmet partner needs, and the strategic bets that will define the MSP program's future.
About the team
Diverse Experiences
AWS values diverse experiences

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams

Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US