ZipRecruiter

Log In

1

Msp Manager Jobs in California (NOW HIRING)

Lanspeed

Service Manager

Camarillo, CA · On-site

$60K - $120K/yr

An experienced MSP manager who understands service desk flow, client standards, technical escalation, PSA/RMM discipline, account management, and profitable service delivery. * A clear communicator ...

Lanspeed

Service Manager

Los Angeles, CA · On-site

$60K - $120K/yr

An experienced MSP manager who understands service desk flow, client standards, technical escalation, PSA/RMM discipline, account management, and profitable service delivery. * A clear communicator ...

Lanspeed

Service Manager

Los Angeles, CA · On-site

$60K - $120K/yr

An experienced MSP manager who understands service desk flow, client standards, technical escalation, PSA/RMM discipline, account management, and profitable service delivery. * A clear communicator ...

TeamLogic IT

Senior Technician MSP

Santa Clara, CA · On-site

College diploma/ degree in the field of Computer Science * 5 years experience at a MSP (Managed Service Provider) * Experience with desktop and server operating systems including Windows 10/11 ...

Red Cup IT Inc

MSP Service Desk Manager

Los Angeles, CA · On-site +1

We are looking for an MSP Service Desk Manager is responsible for leading the service desk team, overseeing day-to-day support operations, and ensuring consistent, high-quality service delivery to ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA · On-site

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Manage user accounts, permissions, and security groups (Active Directory / Azure AD) * Provide ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Manage user accounts, permissions, and security groups (Active Directory / Azure AD) * Provide ...

Tech Guardian

Be Seen First

MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

We help small and medium-sized businesses with managed IT, AI, cybersecurity, cloud services ... This role is ideal for someone with MSP or IT services experience who has been a senior technician ...

Red Cup IT, Inc.

Senior MSP Engineer

Los Angeles, CA

$112K - $154K/yr

We are looking for a Senior MSP Engineer is responsible for designing, implementing, and supporting ... Configure and manage networking: firewalls, switches, VLANs, VPNs, WiFi, and routing for SMB ...

Red Cup IT Inc

Senior MSP Engineer

Los Angeles, CA · On-site +1

$112K - $154K/yr

We are looking for a Senior MSP Engineer is responsible for designing, implementing, and supporting ... Configure and manage networking: firewalls, switches, VLANs, VPNs, Wi-Fi, and routing for SMB ...

Red Cup IT Inc

Staff IT/MSP Engineer

Los Angeles, CA · On-site +1

Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms). * Technology Roadmap: Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how ...

Red Cup IT, Inc.

Staff IT/MSP Engineer

Los Angeles, CA · On-site

Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms). * Technology Roadmap: Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how ...

Red Cup IT, Inc.

MSP Senior Systems Engineer

Los Angeles, CA

$112K - $154K/yr

We are looking for an MSP Senior Systems Engineer is responsible for designing, implementing, and ... Manage and troubleshoot client networks including WAN/LAN, VPNs, switching, wireless, and firewalls ...

Red Cup IT Inc

MSP Senior Systems Engineer

Los Angeles, CA · On-site +1

$112K - $154K/yr

We are looking for an MSP Senior Systems Engineer is responsible for designing, implementing, and ... Manage and troubleshoot client networks including WAN/LAN, VPNs, switching, wireless, and firewalls ...

next page

Showing results 1-20

All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in California

Msp Manager information

See California salary details

$24.2K

$58.7K

$114.5K

How much do msp manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for msp manager in California is $58,746.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $67,600.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in California? The most popular types of Msp jobs in California are:
What are popular job titles related to Msp Manager jobs in California? For Msp Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Msp Manager jobs in California look for? The top searched job categories for Msp Manager jobs in California are:
What cities in California are hiring for Msp Manager jobs? Cities in California with the most Msp Manager job openings:
Msp Manager jobs near you
Infographic showing various Msp Manager job openings in California as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $58,746 per year, or $28.2 per hour.

Service Manager

Lanspeed

Camarillo, CA • On-site

$60K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Description
The Service Manager leads Lanspeed's Managed Services and Strategic Services teams and is accountable for service delivery, client experience, team performance, operational discipline, and profitable growth from the existing client base.
This role owns the service operating system: service desk health, dashboards, CSAT, employee satisfaction, role scorecards, onboarding, Strategic Services execution, client retention, existing-client expansion, and Lanspeed's evolution from MSP to Managed Intelligence Provider (MIP) through SaberDome, Lanspeed's MIP platform, and related AI/MIP capabilities.
This is a management role with day-to-day authority for leadership, coaching, accountability, staffing recommendations, process improvement, and performance management consistent with Lanspeed policy and California employment law requirements.
What We're Looking For
  • A calm, accountable operator who can lead a wonderful, talented, and happy team to do great things.
  • An experienced MSP manager who understands service desk flow, client standards, technical escalation, PSA/RMM discipline, account management, and profitable service delivery.
  • A clear communicator who can coach engineers, vCIOs/TAMs, Strategic Services, clients, and ownership through change.
  • A numbers-driven manager who uses dashboards, CSAT, utilization, revenue, retention, profitability, and role scorecards to drive action.
  • A builder who can help Lanspeed evolve from MSP to MIP by operationalizing AI, optimizing tool-stack improvements, implementing agentic workflows, and integrating new client offerings.

Key Responsibilities
  • Manage the Service Desk / Managed Services team, including ticket health, SLA performance, CSAT, employee satisfaction, training, coaching, accountability, role clarity, and ongoing talent development, role fit, and appropriate performance accountability.
  • Coach and manage the Strategic Services team, including vCIOs/TAMs, on profitable and mutually beneficial account management, client roadmaps, QBR quality, retention risks, qualified opportunities, project identification and handoffs, and client business outcomes.
  • Drive financial performance by improving efficiency, reducing utilization leakage, increasing service gross margin, protecting minimum monthly net income, and tying operational discipline to company profitability.
  • Own trusted daily, weekly, and monthly dashboards and operating rhythms covering queue health, SLA risk, utilization, time entry, project exceptions, client risk, financial performance, AI/R&D progress, and corrective actions. Maintain data integrity so dashboards are trusted, current, and actionable.
  • Own client onboarding from signed agreement through stable service delivery, ensuring standards, documentation, tools, communications, and expectations are implemented correctly.
  • Partner with Demand/Sales and account owners so new work is qualified, profitable, deliverable, aligned with service capacity, and focused on client retention and expansion.
  • Lead Lanspeed's change from MSP to MIP, including tool-stack and offering evolution, responsible AI workflows, RAG/wiki knowledge systems, automation, agent utilization, and measurable service/productivity improvement.
  • Build an A-player service organization through scorecards, coaching cadence, development plans, training/certification progress, redundancy planning, documentation discipline, and appropriate performance accountability.
  • Maintain management discipline around hiring input, onboarding, coaching, performance feedback, corrective action support, and compliance with California employment law.
  • Identify process, documentation, automation, tooling, training, AI, staffing, and client-standard improvements that improve service quality, employee effectiveness, client outcomes, and company profitability.

Key Performance Indicators (KPIs) & Dashboard Ownership
  • Financial Performance: Minimum monthly net income/cash-flow expectations, service gross margin, project margin, utilization, time-entry integrity, invoice accuracy, revenue/client efficiency, and profitability trends are visible and managed.
  • Service Delivery: Service desk health, SLA performance, first response/resolution, backlog, stale tickets, repeat issues, escalation quality, documentation quality, and client communication meet agreed targets.
  • Client Experience & Retention: CSAT, retention, onboarding quality, QBR/roadmap discipline, client communication, standardization, and qualified improvement opportunities meet agreed targets.
  • People Management: Employee satisfaction, coaching cadence, role scorecards, development plans, training progress, redundancy plans, accountability, team capacity, and topgrading are actively managed.
  • Strategic Services & Growth: Recurring and one-time revenue growth from existing clients is tracked. New-logo hunting is not the primary responsibility; however, the Service Manager ensures Lanspeed has a strong, well-delivered service offering for the sales team to sell.
  • MIP Execution: SaberDome/MIP offerings, approved AI-enabled workflows, automation, RAG/wiki knowledge systems, and tool-stack changes move from concept to operational use with clear owners, adoption metrics, governance, and client value.
  • Performance Compensation: Total target compensation is expected to be approximately balanced between 50% base salary and 50% performance compensation. Performance targets are intended to be achievable through strong execution with Lanspeed's existing client base and revenue foundation; new-logo growth may create upside but is not required for target achievement.

Qualifications
  • Required: MSP management experience, including service desk/managed services operations, client-facing escalation, team leadership, PSA/RMM discipline, and operating accountability.
  • Required: practical management experience that includes coaching, accountability, performance documentation, and working knowledge of California employment law.
  • Required: must live within a two-hour drive of Camarillo, California for periodic team and client visits.
  • Strong understanding of MSP financial drivers, including utilization, gross margin, EBITDA, net income, revenue retention, recurring revenue, project revenue, and the link between operational discipline and profitability.
  • Experience managing service delivery dashboards, client satisfaction, employee satisfaction, onboarding, service standards, escalation patterns, account management quality, and team performance.
  • Ability to lead change without chaos: communicate clearly, earn team trust, translate strategy into operating rhythms, and turn new tools and offerings into consistent execution.
  • AI/MIP readiness and integration: practical experience and judgment around generative AI, automation, modern AI tools and models, agentic tools, secure AI use, SaberDome, and the future of MSP/MIP service delivery.
  • To be fully mature in this role, the Service Manager must deliver excellent service performance, profitable operations, strong team accountability, client retention, existing-client revenue growth, and measurable progress toward Lanspeed's MIP transition.

This is a hybrid position. Must be within a 2 hour drive from Camarillo, CA 
Benefits: 
Insurance: company paid medical, dental, vision and life for employee. Dependent coverage is available 
PTO: Vacation, sick and holidays 
Retirement Benefits: SIMPLE IRA
Compensation: OTE $120k (50% base / 50% performance)

Powered by JazzHR

YZ5ePw88Zb