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Motorcycle Manager Jobs (NOW HIRING)

Chi-Town Harley-Davidson

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Motorcycle Sales Associate

Tinley Park, IL · On-site

$48K - $96K/yr

Entering every person encountered on the sales floor into our CRM (customer relations management ... Maintaining the showroom and display of motorcycles in a manner appealing to customers ...

Tri Valley Moto

Motorcycle Sales Person

Livermore, CA

$50K - $125K/yr

Training, product, knowledgeable management and a sales system. We welcome men and women who are passionate about motorcycles. Experience is preferred, but not necessary. We can the train the right ...

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Motorcycle Manager information

What are the key skills and qualifications needed to thrive as a Motorcycle Manager, and why are they important?

To thrive as a Motorcycle Manager, you need a solid background in motorcycle mechanics, sales management, and inventory control, often supported by experience in the automotive or motorcycle industry. Familiarity with dealership management systems (DMS), point-of-sale software, and manufacturer certification programs is typically required. Leadership, customer service excellence, and strong organizational skills set top performers apart in this role. These skills ensure efficient dealership operations, high customer satisfaction, and sustained sales growth.

What are some common challenges Motorcycle Managers face when overseeing dealership operations?

Motorcycle Managers often face the challenge of balancing inventory levels with customer demand, ensuring that popular models are available without overstocking. They also need to manage and motivate a diverse sales team, provide excellent customer service, and stay updated with industry trends and new technologies. Additionally, Motorcycle Managers coordinate between sales, service, and parts departments to maintain smooth operations and achieve dealership targets. Effective communication and adaptability are key to overcoming these challenges.

What does a Motorcycle Manager do?

A Motorcycle Manager oversees the operations of a motorcycle dealership, rental service, or repair shop. Their responsibilities include managing staff, handling customer service, coordinating sales and marketing efforts, maintaining inventory, and ensuring compliance with safety and legal regulations. They also work to improve business performance and customer satisfaction by streamlining processes and implementing effective strategies. Strong leadership, organizational, and knowledge of motorcycles are essential for success in this role.

What is the difference between Motorcycle Manager vs Motorcycle Technician?

AspectMotorcycle ManagerMotorcycle Technician
CredentialsManagement experience, possibly certifications in business or industry-specific coursesTechnical certifications, motorcycle repair licenses, or manufacturer training
Work EnvironmentOffice management, overseeing staff, inventory, and sales in motorcycle dealerships or shopsWorkshop or garage, performing repairs, diagnostics, and maintenance on motorcycles
Employer & Industry UsageUsed in dealerships, rental services, and repair shops to manage operationsFound in repair shops, dealerships, and service centers focusing on motorcycle maintenance

The main difference is that a Motorcycle Manager oversees the overall operations, staff, and sales, while a Motorcycle Technician focuses on hands-on repairs and maintenance. Both roles require industry knowledge, but their responsibilities and work environments differ significantly.

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Motorcycle Manager jobs near you

Motorcycle Enthusiast

Rocky Top Harley Davidson

Pigeon Forge, TN • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Share your affinity for interacting with people and all things Harley-Davidson by applying for the position of ENTHUSIAST at our Rocky Top Harley-Davidson location!
This on-site, customer service job has EVERYTHING to fill your day with a variety of duties!
As a Harley-Davidson Enthusiast: You will enhance the guest's overall experience and provide excellent customer service by greeting and interacting with customers; providing superior customer service by maintaining guest common areas; demonstrating knowledge of the families, models and types of motorcycles available; sharing knowledge of parts and accessories available for customizing; conducting VIP tours to guests; and providing tests rides for customers.
Smoky Mountain Harley-Davidson® isn't just a dealership - it's The Rider's Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.
Come Join Our Team!
Qualifications & Job Requirements:
  • Superior communication along with customer service skills and experience
  • Ability to get along with a variety of co-workers and a broad customer base
  • Knowledge and experience with Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them is essential to this position
  • Current, valid motorcycle license with clean driving record is a MUST!
  • Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.

Essential Duties and Responsibilities:
Sales Department Operations
• Follow proper turnover procedures.
• Move motorcycles around to specific areas as instructed.
• Maintain cleanliness of motorcycles on sales floor and keep neatly arranged.
• Be knowledgeable of the families, models and types of motorcycles.
Customer Service
• Greet customers immediately, in a courteous and friendly manner.
• Maintain cleanliness of common areas including lounge, restrooms, other gathering areas.
• Perform VIP tours.
• Conduct test rides.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
Secondary Duties and Responsibilities
Sales Department Operations
• Maintain alignment and organization of motorcycles on sales floor.
• Following the proper rotation, ensure bikes are plugged in to trickle chargers at closing and unplugged before store opens.
Customer Service
• Provide superior customer service to both internal and external customers.
• Sell additional services by pointing out availability of parts and accessories.
• Escort customers to different departments as necessary.
• Spend the necessary time needed with each customer.
• Assist with directions to area attractions and destinations.
• Prepare for customer appointments before customer arrives.
Other Duties - as assigned
Additional Information:
Physical Demands
    • Occasionally required to bend, stoop, crouch, and reach.
    • Occasionally requires the ability to lift 20 or more pounds of material.
    • Occasionally requires the ability to ride, balance and push up to a 1000 pound motorcycle.
    • Frequently requires the ability to stand and move about the dealership throughout work shift.

Working Conditions
    • The noise level in the work environment is usually moderate.
    • Frequently working near moving vehicles.
    • Occasionally exposed to exhaust fumes or airborne other particles.

Our Mission Statement at Smoky Mountain Harley-Davidson is: "To focus on relationships, to exceed expectations, to never stop improving, to be the BEST." So, it's no surprise that we expect all of our staff to:
• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification and training completing all training programs assigned by the Sales Manager.
• Have a commitment to developing a Sales and Service Culture throughout the dealership.
Thank you for your interest in joining our Team!
EOE

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