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Mortgage Support Jobs (NOW HIRING)

East West Bank

Mortgage Support Manager

El Monte, CA · On-site

$90K - $130K/yr

The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by providing expert guidance on complex loan scenarios and resolving issues that may impede loan ...

East West Bank

Mortgage Support Specialist

El Monte, CA · On-site

$20 - $25/hr

East West Bank is currently seeking a Mortgage Support Specialist. The Mortage Support Officer will be supporting the Loan Processors who are responsible for reviewing loan applications for ...

East West Bank

Mortgage Support Manager

El Monte, CA · On-site

$90K/yr

Overview The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by providing expert guidance on complex loan scenarios and resolving issues that may impede ...

East West Bank

Mortgage Support Specialist

El Monte, CA · On-site

$20/hr

Overview East West Bank is currently seeking a Mortgage Support Specialist. The Mortage Support Officer will be supporting the Loan Processors who are responsible for reviewing loan applications for ...

TEKsystems

Mortgage Support Assistant

Pensacola, FL · Hybrid

$15/hr

Mortgage Operations Support Assistant (MOSA) * To provide operational support for Management, Supervisory Staff, Mortgage Loan Officers, Processors, and Closers * Executing essential mortgage ...

TEKsystems

Mortgage Support Assistant

Pensacola, FL · Hybrid

$15/hr

Mortgage Operations Support Assistant (MOSA) * To provide operational support for Management, Supervisory Staff, Mortgage Loan Officers, Processors, and Closers * Executing essential mortgage ...

OwnersChoice

Mortgage Support Operations Specialist

Albany, NY · On-site

$51K - $68K/yr

OwnersChoice Funding is seeking a Mortgage Support Operations Specialist! The Support Specialist will be responsible for delivering comprehensive support to the Loan Acquisition Division by assisting ...

Heartland Bank and Trust Company

$22.50 - $25.85/hr

Min: $19.15, Mid: $22.50, Max: $25.85 A Brief Overview The Mortgage Support Associate I audits loans to ensure compliance with credit policies and procedures, underwriting practices, and compliance ...

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Mortgage Support information

How much does a loan officer make on a $500,000 loan?

A mortgage support or loan officer typically earns a commission or fee based on the loan amount, often around 0.5% to 1% of the loan. For a $500,000 loan, this could translate to $2,500 to $5,000 in fees or commissions, depending on the lender and compensation structure.

Will MLO be replaced by AI?

Mortgage Loan Officers (MLOs) perform tasks that involve assessing borrower needs, explaining loan options, and guiding clients through the application process, which currently require human judgment and interpersonal skills. While AI tools can assist with data analysis and document processing, they are unlikely to fully replace MLOs in the near future due to the need for personalized service and complex decision-making. MLOs may increasingly use AI to improve efficiency but will continue to play a vital role in client interactions and compliance.

What is a Mortgage Support specialist?

A Mortgage Support specialist is a professional who assists customers and internal teams with the administrative and operational aspects of mortgage processing. They handle tasks such as reviewing documentation, coordinating with underwriters and loan officers, and ensuring all required paperwork is completed for mortgage applications. Their role is crucial to ensuring a smooth and efficient mortgage approval process, addressing client inquiries, and resolving issues related to mortgage accounts. Mortgage Support specialists often work for banks, credit unions, or mortgage lenders.

What are the key skills and qualifications needed to thrive as a Mortgage Support specialist, and why are they important?

To thrive as a Mortgage Support specialist, you need strong knowledge of mortgage processes, attention to detail, and a background in finance or banking, often supported by relevant experience or education. Familiarity with loan origination systems (LOS), customer relationship management (CRM) software, and compliance regulations is typically required. Excellent communication, problem-solving, and organizational skills help you manage client inquiries and support loan processing efficiently. These skills ensure accuracy, compliance, and high-quality customer service in a detail-driven and regulated industry.

What is the difference between Mortgage Support vs Mortgage Underwriter?

AspectMortgage SupportMortgage Underwriter
Required CredentialsTypically high school diploma or equivalent; some roles may prefer mortgage-related certificationsRequires mortgage or banking certifications; often a mortgage loan originator license
Work EnvironmentOffice setting, supporting loan processing teamsOffice setting, assessing loan applications for approval
Employer & Industry UsageUsed by banks, mortgage companies, and lenders to assist in loan processingUsed by lenders and banks to evaluate loan risk and approve mortgages
Common Search & Comparison IntentUnderstanding support roles in mortgage processingEvaluating loan applications and risk assessment

Mortgage Support professionals assist with document collection, data entry, and communication during the mortgage process. Mortgage Underwriters analyze loan applications, assess risk, and decide on approval. While both roles are essential in the mortgage industry, Mortgage Support focuses on administrative tasks, whereas Mortgage Underwriters are responsible for decision-making and risk evaluation.

How to become a mortgage assistant?

To become a mortgage assistant, candidates typically need a high school diploma or equivalent, along with strong organizational and communication skills. Relevant experience in banking, finance, or customer service can be beneficial, and familiarity with mortgage processing software is often preferred. Some employers may require certification or training in mortgage lending procedures.

How much does a mortgage broker make on a $500,000 mortgage?

Mortgage brokers typically earn a commission based on a percentage of the loan amount, often around 0.5% to 1%, which would be $2,500 to $5,000 on a $500,000 mortgage. Their income can vary depending on the broker's commission structure, experience, and the lender's policies. Some brokers also earn additional fees or bonuses for volume or performance.

What are some common challenges faced in a Mortgage Support role, and how can new hires prepare for them?

Mortgage Support professionals often encounter challenges such as managing high volumes of documentation, navigating complex regulatory requirements, and addressing urgent client inquiries. New hires can prepare by familiarizing themselves with mortgage processes, enhancing their attention to detail, and developing strong organizational skills. Adapting quickly to changing priorities and maintaining clear communication with loan officers, underwriters, and clients are also key to success in this collaborative environment.
More about Mortgage Support jobs
What cities are hiring for Mortgage Support jobs? Cities with the most Mortgage Support job openings:
What states have the most Mortgage Support jobs? States with the most job openings for Mortgage Support jobs include:
What job categories do people searching Mortgage Support jobs look for? The top searched job categories for Mortgage Support jobs are:
Mortgage Support jobs near you
Infographic showing various Mortgage Support job openings in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 81% In-person, and 19% Remote job distribution.
Mortgage Support Specialist

Mortgage Support Specialist

Publix Employees Federal Credit Union

Lakeland, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

 PEFCU Benefits/Perks:

  • Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
    • HUGE contributions toward dependent premiums!!
  • Generous Paid Time Off program (4 weeks or more in your first year!!!)
  • 11 paid holidays per year
  • 401(k) retirement plan and profit sharing
  • Pay for performance incentive programs
  • Time off for giving back to your community!
  • Tuition reimbursement
  • And much, much more!!!

We are committed to improvement, driven by feedback, and focused on organizational growth.  We expect and demonstrate our values (Caring, Inclusive, Transparent, Innovative, and Accountable) every day, creating an environment where all associates can add value and feel valued. 

Find your value here as a…

Mortgage Support Specialist

The Mortgage Support Specialist (MSS) provides comprehensive administrative, operational, and member facing support to the mortgage lending team. The MSS ensures efficient loan processing, accurate documentation, compliance with regulatory requirements, and exceptional member service.

What you will do…

  • Answers calls for the Mortgage Department, assess member's needs, and route to the appropriate associate or department.
  • Monitor lobby tracker and escort members from the waiting area to the designated person or office.
  • Respond to member questions regarding active loan applications, needs lists, rate inquiries, appraisal status, and other mortgage related topics.
  • Assist members by phone and online with general inquiries and mortgage loan related tasks.
  • Help member sign disclosures electronically and provide guidance on required documentation.
  • Input memo notes in the Loan Origination System for all member interactions.
  • Review mortgage applications and documentation for completeness and accuracy.
  • Assist with ordering supporting documentation such as title work, appraisals, and verifications.
  • Assist with follow up and tracking of outstanding documents and conditions.
  • Prepare loan packages for processing and assist Mortgage Loan Advisors with file updates.
  • Provide members with timely updates on file status throughout the process.
  • Assist Mortgage Loan Advisors with preparation and distribution of Thank You cards and other marketing materials.
  • Scan, rename, and upload mortgage loan documents using proper naming conventions.
  • Verify document accuracy and resolve discrepancies before uploading to the database.
  • Maintain organized and timely document imaging for all mortgage files.
  • Support the mortgage subservicer in collaboration with the Lending Operations team to ensure accurate servicing setup and timely resolution of post-closing items.
  • Assist with communication and coordination between internal teams and the subservicer for loan boarding, payment inquiries, and servicing updates.
  • Responsible for accurate and timely HMDA reporting and filing.
  • Ensure compliance with federal, state, and credit union regulations throughout the mortgage process.
  • Participate in and support special projects as assigned by management, including but not limited to process improvements, system updates, and member experience initiatives.

What you need….

  • High School Diploma or Equivalency
  • NMLS license or ability to obtain
  • At least 1+ years’ experience using a CRM system
  • Detail oriented and technologically savvy
  • Ability to work quickly and accurately
  • Software proficiency with Microsoft Office Suite (Word, Excel, Outlook), Adobe Acrobat a must
  • Excellent communication skills
  • Strong organizational skills

What’s in it for you…

  • Competitive pay 
  • Pay for performance incentive program
  • Employee’s Medical, Dental and Vision insurance coverage provided at NO cost to the employee
  • Stellar benefits/perks
  • Work/life balance

Apply now!

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