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Encompass Mortgage Software Jobs (NOW HIRING)

Citizens Trust Bank

Mortgage Loan Officer

Birmingham, AL · On-site

... of Encompass Mortgage software systems) • Assertive and demonstrates initiative with the ability to comprehend and follow directions and instructions • Ability to produce accurate and organized ...

Citzens Trust Bank

Mortgage Loan Officer

Atlanta, GA · On-site

Proficient in Microsoft Office (Word, Excel, Outlook, Internet, and working knowledge of Encompass Mortgage software systems) * Assertive and demonstrates initiative with the ability to comprehend ...

F & M Bank

Mortgage Closer

Harrisonburg, VA · On-site

$23 - $26/hr

Familiarity with loan origination systems and mortgage software (experience with Encompass or similar platforms is a plus). * Excellent attention to detail, organizational, and communication skills.

Kwik Mortgage

Senior Loan Processor

Parsippany, NJ

$55K - $60K/yr

... mortgage software systems Experience with Encompass preferred Compensation & Benefits Salary: $55,000 - $60,000 per year (based on experience) Performance Bonuses Monthly performance bonuses tied to ...

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All JobsEncompass Mortgage Software Jobs

Encompass Mortgage Software information

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$48K

$111.8K

$166K

How much do encompass mortgage software jobs pay per year?

As of Jun 12, 2026, the average yearly pay for encompass mortgage software in the United States is $111,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What are some typical challenges encountered by Encompass Mortgage Software Specialists, and how are they addressed?

Encompass Mortgage Software Specialists often face challenges like troubleshooting system errors, implementing complex customizations, and ensuring regulatory compliance within the platform. Addressing these challenges requires close collaboration with IT teams, mortgage processors, and external vendors to develop solutions and optimize workflows. Keeping up with frequent software updates and industry regulations is important, and many teams provide ongoing training and support to help specialists adapt. Success in this role often depends on proactive problem-solving and a willingness to learn new system features quickly.

What is an Encompass Mortgage Software job?

An Encompass Mortgage Software job typically involves working with Encompass, a loan origination system used by mortgage lenders to manage the loan process. Professionals in this role configure, maintain, and optimize the software to streamline workflows, ensure compliance, and enhance efficiency. Depending on the position, responsibilities may include user support, system customization, reporting, and integrations with third-party tools. This role is common in mortgage companies, banks, and financial institutions that use Encompass to manage loan origination and processing.

What are the key skills and qualifications needed to thrive in the Encompass Mortgage Software position, and why are they important?

To thrive as an Encompass Mortgage Software Specialist, you need expertise in mortgage operations, loan processing workflows, and in-depth knowledge of the Encompass platform, often supported by certifications or direct Encompass experience. Familiarity with Encompass LOS administration, custom configuration tools, and integration with third-party systems is highly valued. Strong problem-solving abilities, effective communication, and attention to detail are crucial soft skills for managing system updates and supporting end users. These skills and qualities ensure efficient loan processing, system optimization, and high-quality support for mortgage teams.

More about Encompass Mortgage Software jobs
What cities are hiring for Encompass Mortgage Software jobs? Cities with the most Encompass Mortgage Software job openings:
What are the most commonly searched types of Encompass Mortgage Software jobs? The most popular types of Encompass Mortgage Software jobs are:
What states have the most Encompass Mortgage Software jobs? States with the most job openings for Encompass Mortgage Software jobs include:
What job categories do people searching Encompass Mortgage Software jobs look for? The top searched job categories for Encompass Mortgage Software jobs are:
Encompass Mortgage Software jobs near you
Infographic showing various Encompass Mortgage Software job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 82% In-person, 6% Hybrid, and 12% Remote job distribution, with an average salary of $111,845 per year, or $53.8 per hour.
Mortgage Software Support Specialist

Mortgage Software Support Specialist

TowneBank Mortgage

Norfolk, VA • On-site

Full-time

Posted 3 days ago

Job description

About the role:
The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass® Banker Edition, and related integrated services across the enterprise, from origination through servicing. In this role, you will help advance company goals through systems administration, Level 1 Encompass help desk support, collaboration, and adaptability in a fast-paced mortgage lending environment.
In this role, you will:
  • Manage internal help desk requests, troubleshoot issues, and escalate moderately complex or advanced items to nCino Mortgage, ICE Mortgage Technologies, or third-party support teams as needed.
  • Investigate and resolve application issues while supporting Encompass LOS and other mortgage software solutions.
  • Use diagnostic methods to identify issues, determine root causes, recommend solutions, and escalate and track complex problems when appropriate.
  • Identify recurring issues and recommend process improvements that enhance the user experience.
  • Document each support incident clearly in the ticketing system and provide timely updates on open issues.
  • Use the document library and help desk knowledge base to support mortgage software applications efficiently.
  • Train and support users on mortgage software and related technology to help reduce repeat requests.
  • Identify opportunities to improve help desk workflows, system functionality, and business processes.
  • Provide professional, courteous service when partnering with employees at all levels of the organization.
  • Perform other duties as assigned.
  • Comply with all applicable federal laws, rules, and regulations related to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).

What you'll bring:
  • At least 2 years of recent experience using Encompass Banker Edition in a large-user environment
  • A strong mortgage lending background, such as experience as an originator, closer, underwriter, processor, or LOS analyst/administrator
  • Experience supporting end users and sharing knowledge across mortgage software products and services
  • The ability to work independently, analyze information, and take or recommend appropriate action with minimal supervision
  • Strong analytical, organizational, and problem-solving skills
  • Dependability, self-motivation, and a positive attitude
  • A high level of proficiency with Microsoft Office 365 applications
  • Excellent written, verbal, and interpersonal communication skills
  • The ability to think creatively, take initiative, and ask thoughtful questions
  • An interest in detailed research and documentation
  • The ability to manage priorities effectively and perform well in a fast-paced environment
  • Strong deductive reasoning skills to analyze issues and respond quickly in a demanding environment
  • The ability to collaborate effectively with both small and large groups

What will help you stand out:
  • Knowledge of mortgage regulations, including TRID and RESPA
  • Experience as an Encompass or other LOS power user or administrator

#mortgage
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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