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Manager Encompass Mortgage Software Jobs (NOW HIRING)

Truv

Technical Account Manager, Encompass

Miami, FL · On-site

$130K - $170K/yr

Demonstrated success supporting enterprise mortgage clients, preferably in early-stage or high ... and enterprise software systems. * Proven experience managing strategic enterprise accounts ...

Truv

$130K - $170K/yr

Demonstrated success supporting enterprise mortgage clients, preferably in early-stage or high ... and enterprise software systems. * Proven experience managing strategic enterprise accounts ...

Truv

Technical Account Manager, Encompass

Miami, FL · Remote

Demonstrated success supporting enterprise mortgage clients, preferably in early-stage or high ... and enterprise software systems. * Proven experience managing strategic enterprise accounts ...

Citzens Trust Bank

Mortgage Loan Officer

Atlanta, GA · On-site

Obtains, manages, and completes the loan application process for clients; enters loan information ... Encompass Mortgage software systems) * Assertive and demonstrates initiative with the ability to ...

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Manager Encompass Mortgage Software information

See salary details

$74.5K

$142.8K

$178K

How much do manager encompass mortgage software jobs pay per year?

As of Jun 14, 2026, the average yearly pay for manager encompass mortgage software in the United States is $142,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $169,500.00 per year, depending on experience, location, and employer.

What are Manager Encompass Mortgage Software professionals?

Manager Encompass Mortgage Software professionals are responsible for overseeing the implementation, maintenance, and optimization of the Encompass Loan Origination System (LOS) within mortgage lending organizations. They manage teams, ensure compliance with industry regulations, and work to streamline workflows using Encompass software. Their role often includes training staff, troubleshooting system issues, and collaborating with IT and business stakeholders to maximize the efficiency of mortgage operations.

How does a Manager for Encompass Mortgage Software typically collaborate with cross-functional teams to ensure successful implementation and optimization?

A Manager for Encompass Mortgage Software regularly works with IT, loan operations, compliance, and vendor management teams to customize and optimize the Encompass platform. Collaboration often involves gathering requirements from end-users, troubleshooting issues, coordinating upgrades, and training staff on new features or workflows. Successful managers excel at communication and project management, ensuring all stakeholders are aligned and that system updates support business goals and regulatory compliance. This cross-departmental engagement is crucial for delivering a seamless mortgage process.

What is the difference between Manager Encompass Mortgage Software vs Mortgage Loan Officer?

AspectManager Encompass Mortgage SoftwareMortgage Loan Officer
Primary RoleManages mortgage processing workflows and software systemsAssists clients in obtaining mortgage loans and evaluates their financial eligibility
Required CredentialsKnowledge of mortgage software, industry regulations, and project managementLoan origination licenses, financial certifications, and sales skills
Work EnvironmentOffice-based, working with software teams and mortgage processorsClient-facing, working in banks, lenders, or real estate offices
Industry UsageUsed by mortgage companies, lenders, and financial institutionsEmployed by banks, mortgage brokers, and lending firms

The main difference is that the Manager Encompass Mortgage Software focuses on managing mortgage software systems and workflows, while a Mortgage Loan Officer interacts directly with clients to originate loans. Both roles are essential in the mortgage industry but serve different functions within the loan process.

What are the key skills and qualifications needed to thrive as a Manager Encompass Mortgage Software, and why are they important?

To thrive as a Manager Encompass Mortgage Software, you need expertise in mortgage lending processes, strong project management skills, and in-depth knowledge of the Encompass software platform, often supported by a bachelor’s degree in business, finance, or IT. Familiarity with Encompass LOS, workflow customization, and Encompass Admin certification are commonly required, along with experience using related mortgage origination and compliance tools. Outstanding leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and cross-departmental projects. These competencies ensure that mortgage operations run smoothly, compliance is maintained, and business goals are achieved efficiently.
More about Manager Encompass Mortgage Software jobs
What cities are hiring for Manager Encompass Mortgage Software jobs? Cities with the most Manager Encompass Mortgage Software job openings:
What are the most commonly searched types of Encompass Mortgage Software jobs? The most popular types of Encompass Mortgage Software jobs are:
What states have the most Manager Encompass Mortgage Software jobs? States with the most job openings for Manager Encompass Mortgage Software jobs include:
What job categories do people searching Manager Encompass Mortgage Software jobs look for? The top searched job categories for Manager Encompass Mortgage Software jobs are:
Manager Encompass Mortgage Software jobs near you
Infographic showing various Manager Encompass Mortgage Software job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 18% Full Time, 61% Part Time, 17% Contract, and 3% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $142,832 per year, or $68.7 per hour.
Mortgage Software Support Specialist

Mortgage Software Support Specialist

TowneBank Mortgage

Norfolk, VA • On-site

Full-time

Posted 5 days ago

Job description

About the role:
The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass® Banker Edition, and related integrated services across the enterprise, from origination through servicing. In this role, you will help advance company goals through systems administration, Level 1 Encompass help desk support, collaboration, and adaptability in a fast-paced mortgage lending environment.
In this role, you will:
  • Manage internal help desk requests, troubleshoot issues, and escalate moderately complex or advanced items to nCino Mortgage, ICE Mortgage Technologies, or third-party support teams as needed.
  • Investigate and resolve application issues while supporting Encompass LOS and other mortgage software solutions.
  • Use diagnostic methods to identify issues, determine root causes, recommend solutions, and escalate and track complex problems when appropriate.
  • Identify recurring issues and recommend process improvements that enhance the user experience.
  • Document each support incident clearly in the ticketing system and provide timely updates on open issues.
  • Use the document library and help desk knowledge base to support mortgage software applications efficiently.
  • Train and support users on mortgage software and related technology to help reduce repeat requests.
  • Identify opportunities to improve help desk workflows, system functionality, and business processes.
  • Provide professional, courteous service when partnering with employees at all levels of the organization.
  • Perform other duties as assigned.
  • Comply with all applicable federal laws, rules, and regulations related to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).

What you'll bring:
  • At least 2 years of recent experience using Encompass Banker Edition in a large-user environment
  • A strong mortgage lending background, such as experience as an originator, closer, underwriter, processor, or LOS analyst/administrator
  • Experience supporting end users and sharing knowledge across mortgage software products and services
  • The ability to work independently, analyze information, and take or recommend appropriate action with minimal supervision
  • Strong analytical, organizational, and problem-solving skills
  • Dependability, self-motivation, and a positive attitude
  • A high level of proficiency with Microsoft Office 365 applications
  • Excellent written, verbal, and interpersonal communication skills
  • The ability to think creatively, take initiative, and ask thoughtful questions
  • An interest in detailed research and documentation
  • The ability to manage priorities effectively and perform well in a fast-paced environment
  • Strong deductive reasoning skills to analyze issues and respond quickly in a demanding environment
  • The ability to collaborate effectively with both small and large groups

What will help you stand out:
  • Knowledge of mortgage regulations, including TRID and RESPA
  • Experience as an Encompass or other LOS power user or administrator

#mortgage
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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