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Mortgage Retention Manager Jobs (NOW HIRING)

Susser Bank

Mortgage Sales Manager

Arlington, TX · On-site

Support recruiting, onboarding, and retention efforts for mortgage production staff in partnership with senior sales leadership. * Assist loan officers with pipeline management, goal development, and ...

Snelling Tyler

Mortgage Sales Manager

Tyler, TX · On-site

Role Summary The Mortgage Sales Manager oversees the day-to-day performance of the mortgage ... Recruit, develop, and retain high-performing team members * Promote mortgage products and cross ...

Renasant Bank

Mortgage Production Manager

Tuscaloosa, AL · On-site

$70 - $90/hr

Overview The Mortgage Production Manager will be responsible for originating permanent 1-4 family ... Call on potential or existing customers and referral sources to develop new business or retain ...

Staffingine LLC

Mortgage Market Leader

Nashville, TN · On-site

Mortgage Market Leader Job Location: Nashville Metropolitan Area, TN, Job Type: Contract * Lead ... Partner with HR and senior leadership on recruitment, retention, and performance management ...

AD Mortgage

Mortgage Underwriting Trainer

Troy, MI

We are seeking a skilled Mortgage Underwriting Trainer to design, implement, and manage training ... Ability to design assessments that measure knowledge retention and application. * Exceptional ...

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Mortgage Retention Manager information

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$202.5K

How much do mortgage retention manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for mortgage retention manager in the United States is $94,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a mortgage retention manager?

A Mortgage Retention Manager is a professional responsible for developing and executing strategies to retain existing mortgage customers within a financial institution. Their main role includes identifying at-risk customers, offering solutions to prevent refinancing with competitors, and enhancing customer satisfaction. They often work closely with sales, customer service, and marketing teams to implement retention campaigns, analyze customer data, and ensure clients have positive experiences throughout their mortgage lifecycle. By maintaining strong relationships and providing tailored solutions, Mortgage Retention Managers help reduce customer churn and support the organization's overall business goals.

What are some of the main challenges faced by a mortgage retention manager, and how can they be addressed?

Mortgage Retention Managers often face the challenge of retaining clients who are approached by competitors offering attractive refinancing options. To address this, they must proactively engage with existing customers, understand their needs, and provide tailored solutions or incentives to encourage loyalty. Building strong relationships with both clients and internal teams, such as underwriting and sales, is essential for delivering a seamless experience. Additionally, staying updated on market trends and regulatory changes helps Mortgage Retention Managers anticipate client concerns and respond effectively.

What are the key skills and qualifications needed to thrive as a mortgage retention manager, and why are they important?

To thrive as a Mortgage Retention Manager, you need expertise in mortgage products, customer account management, and a solid understanding of lending regulations, typically backed by experience in banking or finance. Familiarity with customer relationship management (CRM) systems, loan servicing platforms, and sometimes relevant certifications such as NMLS registration is important. Strong interpersonal skills, negotiation abilities, and a proactive approach to problem-solving help you effectively retain clients and resolve issues. These skills ensure high customer satisfaction, minimize loan attrition, and support the organization's long-term revenue goals.

What is the difference between Mortgage Retention Manager vs Mortgage Loan Officer?

AspectMortgage Retention ManagerMortgage Loan Officer
CredentialsTypically requires mortgage industry experience, possibly certifications like MLO licenseRequires MLO license, sales experience, and industry certifications
Work EnvironmentFocuses on existing clients, retention strategies, and customer serviceEngages with new clients, loan origination, and sales
Employer & Industry UsageUsed by banks, mortgage companies to retain clientsUsed by lenders to originate new loans and grow business
Search & Comparison IntentUnderstanding retention roles vs origination rolesComparing sales and client acquisition roles

The Mortgage Retention Manager primarily focuses on maintaining relationships with existing clients and reducing loan attrition, while the Mortgage Loan Officer is responsible for originating new mortgage loans and acquiring new clients. Both roles require industry knowledge and licensing, but their core functions differ in client engagement stage and objectives.

More about Mortgage Retention Manager jobs

What cities are hiring for Mortgage Retention Manager jobs?

Cities with the most Mortgage Retention Manager job openings:

What states have the most Mortgage Retention Manager jobs?

States with the most job openings for Mortgage Retention Manager jobs include:

What job categories do people searching Mortgage Retention Manager jobs look for?

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Mortgage Retention Manager jobs near you
Infographic showing various Mortgage Retention Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $94,039 per year, or $45.2 per hour.

Mortgage Producing Sales Manager

Fayetteville, NC • On-site

TowneBank Mortgage
Finance and Insurance • 201 - 500 employees
Learn more about TowneBank Mortgageexternal

Full-time

Re-posted yesterday

Job description

Serving Others. Enriching Lives.

Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated mortgage professionals.

We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.

 Join us at TowneBank Mortgage!

Inspired by our hometown roots, TowneBank Mortgage is committed to providing our borrowers with a personalized mortgage experience. As a division of TowneBank, we uphold the principles and philosophies that have been established by our hometown traditions. TowneBank Mortgage provides the personal experience that you expect from a hometown lender with the most advanced technology available to offer affordable loans, quick processing and exceptional service.

Essential Responsibilities:

  • Originating Mortgage loans in compliance with company and regulatory policies.
  • Recruiting and retaining Loan Officers.
  • Establishing and tracking sales goals for Loan Officers.
  • Formulating and communicating effective sales strategies.
  • Acting as liaison between Loan Officers and Bank Officers.
  • Acting as a liaison between Loan Officers, Real Estate Brokers and Principals.
  • Attending Real Estate office sales meetings and working with agents.
  • Coordinating training of Loan Officers with the Training Manager.
  • Identifying business development opportunities for Towne and/or the affiliated company.
  • Participating in industry related events.
  • Attending monthly Real Estate Manager Meetings.
  • Promoting business for the Bank and encouraging origination staff to cross-sell products from other Bank business lines.
  • Attending monthly Sales Manager Meetings and Manager Meetings.
  • Meeting monthly with Sales Manager/EVP.
  • Holding sales meetings with their Loan Officer’s (Quarterly, at minimum).
  • Other duties, as required.
  • Obeying all applicable Federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

Skills & Experience You’ll Need:

  • 1-2 years of experience as a Loan Officer
  • A valid NMLS #
  • Experience using Microsoft Office Suite in a professional work environment
  • Experience with CRM systems, preferably Total Expert
  • Working knowledge of Adobe Creative Cloud
  • Well organized with an ability to prioritize and multi-task
  • Strong verbal and written communication skills
  • Strong public speaking skills
  • Ability to exercise discretion and sound judgment when dealing with confidential information
  • Ability to work independently and as a team member
  • Ability to demonstrate flexibility as demands and priorities change
  • Ability to interpret and apply policies and guidelines effectively

    Bonus Points If You:

    • Have at least four years' experience with a proven sales record. 
    • Communicate well and foster a positive working environment. 


    What We Offer:

    • Competitive benefits
    • Resources needed to succeed
    • Advanced technology
    • Innovative marketing
    • Excellence in operations

    Physical Requirements:

    • Express or exchange ideas by means of the spoken word via email and verbally
    • Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time
    • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
    • Not substantially exposed to adverse environmental conditions
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

    #tbm
    #mortgage

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