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Mortgage Retention Manager Jobs (NOW HIRING)

First United Bank

Mortgage Sales Manager

Moore, OK · On-site

The Position Job Title Mortgage Sales Manager SUMMARY The Sales Manager is responsible for ... MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Responsible for recruiting and retention of ...

Dow Credit Union

Mortgage Sales Manager

Midland, MI · On-site

$108K/yr

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine ... What You'll Do As the Mortgage Sales Manager, you will lead a high-performing team while actively ...

Dow Credit Union

Mortgage Sales Manager

Midland, MI · On-site

$108K/yr

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine ... What You'll Do As the Mortgage Sales Manager, you will lead a high-performing team while actively ...

U.S. Bank

Mortgage Branch Manager

Dallas, TX · On-site

Recruits, interviews and trains elite talent, as well as be pro-active in retaining current employees and managing performance. Actively participates in local and state mortgage banking, realtor, and ...

US Bank

Mortgage Branch Manager

Irving, TX · On-site

Recruits, interviews and trains elite talent, as well as be pro-active in retaining current employees and managing performance. Actively participates in local and state mortgage banking, realtor, and ...

US Bank

Mortgage Branch Manager

Dallas, TX · On-site

Recruits, interviews and trains elite talent, as well as be pro-active in retaining current employees and managing performance. Actively participates in local and state mortgage banking, realtor, and ...

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Mortgage Retention Manager information

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$62.5K

$94K

$202.5K

How much do mortgage retention manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for mortgage retention manager in the United States is $94,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a mortgage retention manager, and why are they important?

To thrive as a Mortgage Retention Manager, you need expertise in mortgage products, customer account management, and a solid understanding of lending regulations, typically backed by experience in banking or finance. Familiarity with customer relationship management (CRM) systems, loan servicing platforms, and sometimes relevant certifications such as NMLS registration is important. Strong interpersonal skills, negotiation abilities, and a proactive approach to problem-solving help you effectively retain clients and resolve issues. These skills ensure high customer satisfaction, minimize loan attrition, and support the organization's long-term revenue goals.

What is a mortgage retention manager?

A Mortgage Retention Manager is a professional responsible for developing and executing strategies to retain existing mortgage customers within a financial institution. Their main role includes identifying at-risk customers, offering solutions to prevent refinancing with competitors, and enhancing customer satisfaction. They often work closely with sales, customer service, and marketing teams to implement retention campaigns, analyze customer data, and ensure clients have positive experiences throughout their mortgage lifecycle. By maintaining strong relationships and providing tailored solutions, Mortgage Retention Managers help reduce customer churn and support the organization's overall business goals.

What is the difference between Mortgage Retention Manager vs Mortgage Loan Officer?

AspectMortgage Retention ManagerMortgage Loan Officer
CredentialsTypically requires mortgage industry experience, possibly certifications like MLO licenseRequires MLO license, sales experience, and industry certifications
Work EnvironmentFocuses on existing clients, retention strategies, and customer serviceEngages with new clients, loan origination, and sales
Employer & Industry UsageUsed by banks, mortgage companies to retain clientsUsed by lenders to originate new loans and grow business
Search & Comparison IntentUnderstanding retention roles vs origination rolesComparing sales and client acquisition roles

The Mortgage Retention Manager primarily focuses on maintaining relationships with existing clients and reducing loan attrition, while the Mortgage Loan Officer is responsible for originating new mortgage loans and acquiring new clients. Both roles require industry knowledge and licensing, but their core functions differ in client engagement stage and objectives.

What are some of the main challenges faced by a mortgage retention manager, and how can they be addressed?

Mortgage Retention Managers often face the challenge of retaining clients who are approached by competitors offering attractive refinancing options. To address this, they must proactively engage with existing customers, understand their needs, and provide tailored solutions or incentives to encourage loyalty. Building strong relationships with both clients and internal teams, such as underwriting and sales, is essential for delivering a seamless experience. Additionally, staying updated on market trends and regulatory changes helps Mortgage Retention Managers anticipate client concerns and respond effectively.
More about Mortgage Retention Manager jobs
What cities are hiring for Mortgage Retention Manager jobs? Cities with the most Mortgage Retention Manager job openings:
What states have the most Mortgage Retention Manager jobs? States with the most job openings for Mortgage Retention Manager jobs include:
What job categories do people searching Mortgage Retention Manager jobs look for? The top searched job categories for Mortgage Retention Manager jobs are:
Mortgage Retention Manager jobs near you
Infographic showing various Mortgage Retention Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $94,039 per year, or $45.2 per hour.

Mortgage Area Sales Manager

United Community Bank

Raleigh, NC

$49K - $76K/yr

Full-time

Re-posted 22 days ago

Job description

Overview

Lead, Inspire, Achieve:  Drive Excellence in Mortgage Sales!

 

Imagine partnering with some of the brightest minds, driving your team to surpass origination goals, and ensuring every loan is handled with the utmost professionalism. As a Mortgage Area Sales Manager, you'll be at the forefront of innovation and excellence in the mortgage industry. Your leadership will not only maximize sales productivity but also elevate the customer experience to new levels. If you're passionate about achieving results and making a significant impact, this is the opportunity for you. Join us and direct a location, or locations, where your strategic vision will shape the future of mortgage sales at United Community Bank.

What You'll Do
  • Goal Setting & Strategy: Establish production goals and strategy for Mortgage Loan Officers. Determine annual goals and reevaluating the goals monthly and quarterly. Determine annual cross sell goals and reevaluating the goals monthly and quarterly.
  • Sales & Productivity: Driving sales productivity and profitability through closely working with Mortgage Loan Officers. Motivating and rewarding mortgage consultants through sales calls notating excellent performance results, supporting joints sales calls/ventures. Leading sales and product training in the region ensuring Mortgage Loan Officers are maintaining "best in class" customer service levels.
  • Team Management: Recruiting, training, and building a high performance team and retaining top performers, helping them to achieve the established Sales Productivity goals.
  • Financial Management: Managing expenses, revenue generation, and profit and loss statement.
  • Partnership & Collaboration: Partnering with:
    • The Bank to ensure mortgage and cross sell goals within United Community Bank are being met.
    • Fulfillment/Operations to ensure efficient customer driven production, fulfillment/operations, pricing and delivery.
Requirements For Success
  • Experience: 3 years of experience in:
    • Management in a proven leadership role managing 12-20 team members.
    • Residential mortgage sales originations.
    • Mortgage retail sales.
    • Mortgage originations operations including loan underwriting, processing and closing functions.
    • FNMA/FHLMC/FHA/VA/USDA programs and underwriting guidelines.
    • Marketing strategy and plans in a retail sales environment.
    • Net operating income and budgets.

 

Conditions of Employment
  • Must be able to pass a background & credit check
  • This is a full-time, non-remote position

FLSA Status: Exempt

Ready to lead a dynamic team of mortgage experts to new heights!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Pay RangeUSD $49,972.00 - USD $76,958.00 /Yr.Employment Type: FULL_TIME

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