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Mortgage Retention Manager Jobs (NOW HIRING)

US Bank

Mortgage Branch Manager

Irving, TX · On-site

Recruits, interviews and trains elite talent, as well as be pro-active in retaining current employees and managing performance. Actively participates in local and state mortgage banking, realtor, and ...

U.S. Bank

Mortgage Branch Manager

Dallas, TX · On-site

Recruits, interviews and trains elite talent, as well as be pro-active in retaining current employees and managing performance. Actively participates in local and state mortgage banking, realtor, and ...

US Bank

Mortgage Branch Manager

Recruits, interviews and trains elite talent, as well as be pro-active in retaining current employees and managing performance. Actively participates in local and state mortgage banking, realtor, and ...

US Bank

Mortgage Branch Manager

Dallas, TX · On-site

Recruits, interviews and trains elite talent, as well as be pro-active in retaining current employees and managing performance. Actively participates in local and state mortgage banking, realtor, and ...

U.S. Bank

Mortgage Branch Manager

Kansas City, MO · On-site

Recruits, interviews and trains elite talent, as well as be pro-active in retaining current employees and managing performance. Actively participates in local and state mortgage banking, realtor, and ...

US Bank

Mortgage Branch Manager

$49K - $70K/yr

Recruits, interviews and trains elite talent, as well as be pro-active in retaining current employees and managing performance. Actively participates in local and state mortgage banking, realtor, and ...

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Mortgage Retention Manager information

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$62.5K

$94K

$202.5K

How much do mortgage retention manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for mortgage retention manager in the United States is $94,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a mortgage retention manager?

A Mortgage Retention Manager is a professional responsible for developing and executing strategies to retain existing mortgage customers within a financial institution. Their main role includes identifying at-risk customers, offering solutions to prevent refinancing with competitors, and enhancing customer satisfaction. They often work closely with sales, customer service, and marketing teams to implement retention campaigns, analyze customer data, and ensure clients have positive experiences throughout their mortgage lifecycle. By maintaining strong relationships and providing tailored solutions, Mortgage Retention Managers help reduce customer churn and support the organization's overall business goals.

What are some of the main challenges faced by a mortgage retention manager, and how can they be addressed?

Mortgage Retention Managers often face the challenge of retaining clients who are approached by competitors offering attractive refinancing options. To address this, they must proactively engage with existing customers, understand their needs, and provide tailored solutions or incentives to encourage loyalty. Building strong relationships with both clients and internal teams, such as underwriting and sales, is essential for delivering a seamless experience. Additionally, staying updated on market trends and regulatory changes helps Mortgage Retention Managers anticipate client concerns and respond effectively.

What are the key skills and qualifications needed to thrive as a mortgage retention manager, and why are they important?

To thrive as a Mortgage Retention Manager, you need expertise in mortgage products, customer account management, and a solid understanding of lending regulations, typically backed by experience in banking or finance. Familiarity with customer relationship management (CRM) systems, loan servicing platforms, and sometimes relevant certifications such as NMLS registration is important. Strong interpersonal skills, negotiation abilities, and a proactive approach to problem-solving help you effectively retain clients and resolve issues. These skills ensure high customer satisfaction, minimize loan attrition, and support the organization's long-term revenue goals.

What is the difference between Mortgage Retention Manager vs Mortgage Loan Officer?

AspectMortgage Retention ManagerMortgage Loan Officer
CredentialsTypically requires mortgage industry experience, possibly certifications like MLO licenseRequires MLO license, sales experience, and industry certifications
Work EnvironmentFocuses on existing clients, retention strategies, and customer serviceEngages with new clients, loan origination, and sales
Employer & Industry UsageUsed by banks, mortgage companies to retain clientsUsed by lenders to originate new loans and grow business
Search & Comparison IntentUnderstanding retention roles vs origination rolesComparing sales and client acquisition roles

The Mortgage Retention Manager primarily focuses on maintaining relationships with existing clients and reducing loan attrition, while the Mortgage Loan Officer is responsible for originating new mortgage loans and acquiring new clients. Both roles require industry knowledge and licensing, but their core functions differ in client engagement stage and objectives.

More about Mortgage Retention Manager jobs

What cities are hiring for Mortgage Retention Manager jobs?

Cities with the most Mortgage Retention Manager job openings:

What states have the most Mortgage Retention Manager jobs?

States with the most job openings for Mortgage Retention Manager jobs include:

What job categories do people searching Mortgage Retention Manager jobs look for?

The top searched job categories for Mortgage Retention Manager jobs are:

Mortgage Retention Manager jobs near you
Infographic showing various Mortgage Retention Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $94,039 per year, or $45.2 per hour.

Mortgage Sales Manager

First United Bank & Trust

Moore, OK

Full-time

Re-posted 18 days ago

Job description

Join Our Team!

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.

The PositionJob TitleMortgage Sales ManagerJob Description

SUMMARY

The Sales Manager is responsible for generating mortgage loans based on the same criteria as Mortgage Loan Consultants (MLC), and recruiting, training, and managing assigned Mortgage Loan Consultants based in production centers. This position is directly responsible for loan origination objectives and leadership strategies that will expand market share.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Responsible for recruiting and retention of Mortgage Loan Consultants and business volumes. Responsible for the compliance with company and regulatory policies and procedures of all sales employees under his or her supervision, Ensure the management of the professionalism and quality of customer service and teamwork demonstrated by assigned employees. Responsible for maintenance and management of individual loan officer production levels to company standards. Assist, train, and manage Mortgage Loan Consultants in cross selling of bank products. Responsible for the overall quality of loan submissions. Ensure the overall growth of sales team, branch, and/or region Conduct a daily/weekly review of actual team performance against team plan. Include team actions to improve service quality. Conduct and/or participate in assigned production meetings. Proactively respond to and correct any deficiencies. Design, implement, and oversee a business development strategy consistent with FUB policies, objectives, and regulatory guidelines to manage and consistently improve the mortgage lending sales force.

ADDITIONAL DUTIES AND RESONSIBILITIES

  • Provide leadership through recognizing, coaching, and team building.
  • Ascertain the home financing needs of the FUB branch communities and ensure that marketing efforts are designed to reach all demographic market segments within the communities.
  • Performs other duties as requested by Executive Management or Supervisor.
  • Completes all required compliance exams on a yearly basis.
  • Adherence to all First United Policies and Procedures.
  • Dresses professionally.
  • Recommends to supervisor possible methods to improve department.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

  • Possession of a high school diploma or equivalent (GED).
  • Prefer 10 years experience in mortgage lending environment.
  • At least one year of management experience preferred.
  • Proven record of success for generating sales in a mortgage lending environment.

Technical/Functional Competencies

  • Possession of strong organizational skills.
  • Excellent verbal and written communication skills.
  • Exceptional interpersonal communication skills.
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments.
  • Demonstrated technical knowledge of Bank, mortgage, federal and state lending and compliance/regulatory matters.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:Moore, OKC-Southwest

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

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