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Mortgage Claims Analyst Jobs (NOW HIRING)

The EMAC Group

Mortgage Claims Specialist

Detroit, MI · On-site

ESSENTIAL POSITION FUNCTIONS • Review, analyze, and ensure timely settlement of investor and mortgage insurance claims and manage aging claims to determine status and bring to closure and request ...

SWBC

Claims Supervisor

San Antonio, TX · On-site

Supervises the staff and activities involved in all aspects of processing CPI claims to ensure the ... of mortgage insurance coverage and procedures. * Excellent negotiation, analytical, and ...

Swbc

Claims Supervisor

San Antonio, TX

Supervises the staff and activities involved in all aspects of processing CPI claims to ensure the ... of mortgage insurance coverage and procedures. * Excellent negotiation, analytical, and ...

SWBC

Claims Supervisor

San Antonio, TX · On-site

Supervises the staff and activities involved in all aspects of processing CPI claims to ensure the ... of mortgage insurance coverage and procedures. * Excellent negotiation, analytical, and ...

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Mortgage Claims Analyst information

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How much do mortgage claims analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for mortgage claims analyst in the United States is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What is a mortgage claims analyst?

A Mortgage Claims Analyst is a professional responsible for reviewing, processing, and managing claims related to mortgage loans, particularly those involving defaults, foreclosures, or property damage. They ensure that claims submitted to mortgage insurers or government agencies meet required guidelines and documentation standards. Their work involves investigating claim details, communicating with clients and lenders, and ensuring timely resolution and reimbursement. This role is crucial in minimizing financial losses for lenders and ensuring compliance with industry regulations.

What are the key skills and qualifications needed to thrive as a mortgage claims analyst, and why are they important?

A Mortgage Claims Analyst should possess strong analytical abilities, attention to detail, and a solid understanding of mortgage processes, typically backed by experience in mortgage servicing or a related financial field. Familiarity with claims processing software, loan servicing systems, and regulatory compliance tools is crucial. Excellent communication, problem-solving, and organizational skills help analysts manage complex claims and collaborate effectively with internal and external stakeholders. These competencies ensure accurate, timely claims resolutions, minimize risk, and uphold regulatory standards in the mortgage industry.

How does a mortgage claims analyst typically collaborate with other departments when resolving complex claims?

Mortgage Claims Analysts often work closely with teams such as loan servicing, legal, and property preservation to resolve complex claims efficiently. Collaboration may involve gathering documentation from servicing, clarifying policy interpretations with legal, and coordinating property inspections or repairs. Effective communication and teamwork are essential, as analysts must ensure all necessary information is accurate and complete before a claim can be processed or escalated. This cross-functional approach not only streamlines the claims process but also helps mitigate risks and ensures compliance with industry regulations.

How much do mortgage claims analysts make in the US?

Mortgage claims analysts in the US typically earn an average salary ranging from $45,000 to $70,000 per year, depending on experience, location, and employer. Entry-level positions may start lower, while experienced analysts or those in high-cost areas can earn higher salaries, often supplemented with benefits and bonuses.

Is claims processing a stressful job?

Mortgage Claims Analysts often handle complex cases that require attention to detail and adherence to regulations, which can be stressful during high workload periods or when dealing with difficult claimants. The job involves managing deadlines, documentation, and communication, making organizational skills important to reduce stress levels.
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What job categories do people searching Mortgage Claims Analyst jobs look for?

The top searched job categories for Mortgage Claims Analyst jobs are:

Mortgage Claims Analyst jobs near you
Infographic showing various Mortgage Claims Analyst job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,974 per year, or $27.4 per hour.

Mortgage Claims Recovery Specialist

Selene Holdings

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary
The Mortgage Claims Recovery Specialist is responsible for managing the timely filing, tracking, recovery, and reconciliation of mortgage-related insurance, government, investor, and reimbursement claims. This role plays a critical part in maximizing recoveries, minimizing losses, and ensuring compliance with investor, insurer, regulatory, and contractual requirements.
The Mortgage Claims Recovery Specialist partners with internal departments, investors, insurers, attorneys, trustees, title companies, and third-party vendors to ensure claims are accurately prepared, submitted, monitored, and resolved. The ideal candidate is analytical, detail-oriented, and capable of managing multiple priorities in a fast-paced mortgage servicing environment.
Essential Duties and Responsibilities:
Claims Recovery & Administration
  • Prepare, review, submit, and manage Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims from initiation through final resolution.
  • Ensure claim submissions comply with all investor, insurer, regulatory, and contractual requirements.
  • Monitor claim inventories and proactively follow up to ensure timely processing and recovery of proceeds.
  • Research and resolve claim deficiencies, denials, curtailments, rescissions, and other claim exceptions.
  • Coordinate reimbursement and recovery efforts related to foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities.

Claims Analysis & Recovery Optimization
  • Review claim documentation, servicing records, and loan histories to ensure accuracy and completeness.
  • Analyze losses and identify opportunities to improve recoveries and reduce claim-related losses.
  • Assist with claim appeals and escalations when additional recovery opportunities exist.
  • Identify trends, recurring deficiencies, and process improvement opportunities impacting claim performance.

Cross-Functional Collaboration
  • Partner with Default Servicing, Bankruptcy, Foreclosure, Loss Mitigation, Property Preservation, Accounting, and Investor Reporting teams to obtain and validate claim documentation.
  • Collaborate with attorneys, trustees, vendors, title companies, insurers, and investors to resolve claim-related issues.
  • Serve as a subject matter resource regarding claim requirements, filing procedures, and recovery activities.

Vendor & Stakeholder Management
  • Coordinate with third-party vendors supporting claims administration and post-foreclosure activities.
  • Monitor vendor performance and ensure compliance with established service-level expectations.

Reporting & Compliance
  • Maintain accurate claim records, system documentation, and supporting files.
  • Prepare and distribute recovery, aging, inventory, and management reports.
  • Ensure compliance with investor guidelines, insurer requirements, company policies, and applicable regulatory standards.
  • Support internal audits, external audits, investor reviews, and regulatory examinations.
  • Perform additional duties and special projects as assigned.

Qualifications:
Required Qualifications
  • Strong attention to detail and commitment to accuracy.
  • Excellent analytical, problem-solving, and organizational skills.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Ability to work independently and collaborate across teams.
  • Sound judgment, professionalism, and ability to handle confidential information.

Preferred Qualifications
  • Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting.
  • Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims.
  • Familiarity with mortgage servicing systems and claims platforms, including ICE Mortgage Technology LoanSphere Claims and Proven Claims.

Education & Experience:
Required
  • High School Diploma or GED.
  • Two (2) years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field.

Preferred
  • Associate's Degree or Bachelor's Degree in Business, Finance, Accounting, or a related discipline.
  • Three (3) to five (5) years of mortgage servicing, default servicing, or mortgage claims experience.

Computer Skills
  • Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
  • Experience utilizing mortgage servicing platforms and claims management systems.
  • Preferred experience with ICE Mortgage Technology and Proven products, including MSP Director, Invoice Management, LoanSphere, LoanSphere Claims, and Proven Claims.

Travel
This position is primarily remote/office-based and generally does not require travel. Limited travel may be required periodically to support business needs, training, or team collaboration activities.
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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