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Group: Information Technology

Position: VDI Support Specialist

Location: Indianapolis, IN

We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal in supporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate will have experience in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance and adherence to security and standardization protocols.

• Design, Development, and Support: Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations.
• Virtual Environment Administration: Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches.
• Collaboration: Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations.
• Image Updates and Optimizations: Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance.
• Upgrade Management: Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations.
• Change Management: Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams.
• Tier 2 Support: Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently.
• Training and Documentation: Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues.
• Standards and Best Practices: Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes.
• Continuous Improvement: Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment.

• Bachelor's degree in Information Technology, or a related field, or equivalent work experience.
• Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support.
• Strong knowledge of VDI technologies, virtual image management, and associated best practices.
• Experience with virtualization technologies such as VMware, Hyper-V, or other virtual environments is a plus.
• Excellent troubleshooting skills with a proactive approach to problem-solving.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Physical Demands:

The physical demands described here are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.

• Prolonged sitting at a computer workstation.
• Ability to communicate clearly both verbally and in writing.
• Close vision for computer and document review.
• Occasional walking, standing, or reaching as necessary.
• Ability to lift up to 15 pounds.
• Consistent, reliable attendance and punctuality.