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Moderna Jobs (NOW HIRING)

Moderna Therapeutics

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients ...

Moderna, Inc.

Digital Enablement Analyst

Cambridge, MA · On-site

$145K - $234K/yr

TBD Pay & Benefits At Moderna, we believe that when you feel your best, you can do your best work. That's why our benefits and well-being resources are designed to support you-at work, at home, and ...

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How much do moderna jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for moderna in the United States is $37.10, according to ZipRecruiter salary data. Most workers in this role earn between $34.13 and $38.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an employee at Moderna, and why are they important?

To thrive at Moderna, you generally need a background in life sciences or related fields, with relevant degrees or experience in biotechnology, pharmaceuticals, or research. Familiarity with laboratory technologies, data analysis tools, and regulatory compliance systems like GMP or FDA guidelines is typically required. Excellent teamwork, adaptability, and strong communication skills are crucial for contributing to innovative projects in a fast-paced environment. These skills ensure efficient collaboration, regulatory compliance, and successful advancement of cutting-edge therapies.

What is a Moderna job?

A Moderna job refers to a position at Moderna, a biotechnology company known for its mRNA-based vaccines and therapeutics. Jobs at Moderna span various fields, including research and development, manufacturing, supply chain, and corporate roles. Employees contribute to advancing biotechnology and healthcare innovations. The company offers opportunities for growth, competitive benefits, and a dynamic work environment.

What is the difference between Moderna vs Pharmacist?

AspectModernaPharmacist
Required CredentialsBiotech or pharmaceutical degree, clinical research experienceDoctor of Pharmacy (PharmD), licensure
Work EnvironmentBiotech labs, research facilities, manufacturing plantsCommunity pharmacies, hospitals, clinics
Industry UsageBiotechnology, pharmaceutical manufacturing, vaccine developmentHealthcare, retail pharmacy, hospital care

Moderna professionals typically work in biotech and pharmaceutical research or manufacturing, focusing on vaccine development and clinical trials. Pharmacists, on the other hand, are healthcare providers working directly with patients in pharmacies and healthcare settings. While both roles require scientific knowledge, their work environments and daily responsibilities differ significantly.

What is Moderna and what does the company do?

Moderna is a biotechnology company focused on developing and manufacturing messenger RNA (mRNA) therapeutics and vaccines. The company is best known for its COVID-19 vaccine, which uses mRNA technology to help the immune system recognize and fight the coronavirus. Moderna also works on vaccines and treatments for a range of diseases, including flu, RSV, and certain cancers. Their innovative approach aims to harness the power of mRNA to develop new medicines more quickly and efficiently.

What kind of cross-functional collaboration can I expect when working at Moderna?

At Moderna, employees often work in cross-functional teams that bring together experts from research, manufacturing, regulatory affairs, and commercial operations. This collaborative environment is designed to accelerate innovation and streamline decision-making. You can expect frequent interactions with colleagues from diverse backgrounds, fostering a culture of teamwork and continuous learning. Effective communication and adaptability are key, as projects frequently evolve in response to scientific discoveries and business needs.
More about Moderna jobs
What cities are hiring for Moderna jobs? Cities with the most Moderna job openings:
What are the most commonly searched types of Moderna jobs? The most popular types of Moderna jobs are:
What states have the most Moderna jobs? States with the most job openings for Moderna jobs include:
What job categories do people searching Moderna jobs look for? The top searched job categories for Moderna jobs are:
Moderna jobs near you
Infographic showing various Moderna job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 96% Full Time, 2% Part Time, and 1% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $77,171 per year, or $37.1 per hour.
Specialist I, Customer Care- Moderna Direct

Specialist I, Customer Care- Moderna Direct

FFF Enterprises, Inc.

Temecula, CA • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Why We Are - Who We Are: About FFF Enterprises
What We Do - https://www.fffenterprises.com/company/what-we-do.html
Position Summary
The Customer Service Specialist is an enthusiastic and accountable individual who consistently displays a professional attitude while delivering excellent customer service through all forms of communication (e.g., telephone, email, chat). The successful candidate will demonstrate a strong understanding of the Company's core values and customer service requirements and policies while providing product and service information, supporting order accuracy, responding to customer inquiries, and resolving customer issues in a timely manner. This position is primarily remote; however, mandatory in office workdays are required-office workdays are required, and the work arrangement is subject to change based on business needs.
Essential Functions and Duties
  • Serve as a primary support resource for Moderna Direct customers, responding to inquiries via phone, email, and chat related to order placement, order status, account access, site navigation, contract information, and general platform support.
  • Review, track, and research Moderna Direct orders using Moderna Ecomm site, and SAP to confirm order details, shipping status, expected delivery timelines, and fulfillment accuracy.
  • Ability to manage and navigate call center software. Accurately document all Moderna Direct customer interactions using designated disposition codes, call documentation standards, and reporting requirements.
  • Capture and route adverse event (AE), product quality (PQ), and pharmacovigilance-related reports in alignment with Moderna-defined reporting protocols.

  • Deliver WOW! Customer Service during every customer interaction, incorporating all requirements, including the 8 Commandments of WOW Customer Service.
  • Consistently display a positive and professional attitude with customers and all levels of employees.
  • Maintain commitments and deadlines while effectively managing time and resources, including compliance with unavailable codes.
  • Process department orders and respond to customer communications across all channels within established service level expectations, including prompt response to chat interactions.
  • Maintain a monthly department minimum order accuracy percentage of 99.80%.
  • Maintain a proven and reliable attendance record.
  • Maintain proficiency in department Standard Operating Procedures (SOPs) related to assigned job duties and adhere to essential and additional SOPs as assigned by management.
  • Collaborate with internal departments to support customer inquiries.
  • Demonstrate dedication to position responsibilities while consistently working toward assigned goals and performance objectives.
  • Comply with the policies and procedures outlined in the Injury and Illness Prevention Program, working safely at all times and immediately reporting any injury, safety hazard, or program violation.
  • Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the Company and immediately report any concerns or violations.
  • While this position is primarily assigned to support Moderna Direct customers, the Customer Service Specialist may be cross trained and assigned to support other standard FFF Customer Care functions based on business needs.

Education, Knowledge, Skills and Experience
Required Education:
  • HS Diploma or Equivalent.

Required Knowledge:
  • Understand and internalize the Company's purpose and display loyalty to the Company and its organizational values.
  • General computer knowledge, including Microsoft Outlook.

Required Experience:
  • Minimum two (2) years of experience in a customer service environment, preferably within a call center or high-volume customer contact setting.
  • Proven experience delivering high quality, customer focused service, including timely follow-up and effective issue resolution. -quality, customer-focused service, including timely follow-up and effective issue resolution.
  • Experience supporting customer inquiries through order research, account review, service or product guidance, and problem-solving within established procedures-solving within established procedures.

Required Skills:
  • Excellent verbal and written communication skills with the ability to interact effectively and professionally with customers, co-workers, and management.
  • Demonstrates a consistently positive, professional, and customer focused attitude in all interactions.
  • Follows established procedures, workflows, and processes with minimal deviation.
  • Strong attention to detail with a focus on accuracy in order research, documentation, and customer communications.
  • Effective time management skills with the ability to prioritize tasks and manage multiple inquiries in a fast-paced environment. -paced environment.
  • Demonstrated problem-solving skills, including the ability to research issues, follow defined processes, and escalate appropriately when needed. -solving skills, including the ability to research issues, follow defined processes, and escalate appropriately when needed.
  • Ability to work collaboratively with team members, sharing ideas and feedback in a constructive and respectful manner.
  • Strong listening skills with the ability to objectively consider ideas, feedback, and suggestions from others.
  • Consistently represents the Company in a professional manner, including conduct, communication, and appearance.
  • Demonstrates enthusiasm for learning, skill development, and continuous improvement; willingly share knowledge with others when appropriate.
  • Ability to work remotely with minimal supervision while remaining engaged, accountable, and an effective member of a team.

Professional Certification:
None
Physical requirements
None
Mental Demands
Learning, thinking, concentration, and the ability to work under pressure, particularly during busy times. Must possess high attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
Direct Reports
None
EEO/AAP Statement
FFF Enterprises is an EEO/AAP employer; all business decisions (employment, promotions, compensation, etc.) are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. FFF Enterprises promotes an equal employment opportunity workplace which includes reasonable accommodation consideration of otherwise qualified disabled.
Acknowledgement
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
The undersigned employee acknowledges receipt of the Job Description for the employee's position and understands the essential functions, responsibilities, and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all of the essential functions of this position and that these essential functions may change as deemed necessary by the manager.
To be considered for a position with FFF Enterprises, Inc, applicants must complete and sign the application.
Employee Benefits Available for FFF Enterprises Team Members
Employee benefits include:
  • Medical Insurance
  • Dental Insurance
  • Vision Discount Program
  • Vision Insurance Plan
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account
  • Employee Assistance Program (EAP)
  • Group Life and AD&D
  • Voluntary Supplemental Life Insurance Plans
  • Short Term Disability
  • Long Term Disability Income Protection
  • 401k Profit Sharing Retirement Plan - Discretionary Match
  • Discretionary Bonus
  • Supplemental Insurance Plans
  • Prepaid Legal/Identity Theft Plan
  • Paid Holidays/Vacation/Sick Days
    • Seven (7) Paid Holidays, Two (2) Week Vacation, Five (5) Sick Days, and One (1) Float Day for CA, NC, and TX
      All Other States Receive One Hundred Twenty (120) Hours of PTO
  • Tuition Reimbursement Program
  • Notary Services
  • Employee Referral Bonus
  • Vendor Discount Programs
  • Corporate Individual Travel Program

(Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and to skill and agility tests.)

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