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Mobile Workforce Management Jobs in Texas (NOW HIRING)

Safelite Group

Store Manager

Waco, TX · On-site

This professional provides people leadership, coaching, cash/expense management, inventory control ... mobile workforce. * Comfort working outside in a variety of weather conditions. * Present a ...

BusPatrol LLC

Lead Salesforce Developer

Austin, TX · On-site

$55 - $72.75/hr

Design and deliver Field Service capabilities, including work order management, scheduling optimization, dispatcher workflows, and mobile workforce enablement. * Develop custom Salesforce ...

TCP Software

Implementation Specialist I

San Angelo, TX · On-site +1

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and ...

Tinder

Mobile Engineering Manager, Trust & Safety

Dallas, TX · On-site

$191.50 - $229.50/hr

Collaborate with engineering management peers across Trust & Safety to develop a technical roadmap ... We believe success is created by a diverse workforce of individuals with different ideas, strengths ...

New

NEOGOV

IT Support Technician

Victoria, TX · On-site

$20 - $27.50/hr

... mobile devices, network printers, and common software applications such as email, Office, and ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

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All JobsMobile Workforce Management JobsMobile Workforce Management Jobs in Texas

Mobile Workforce Management information

See Texas salary details

$23.3K

$71.2K

$150.9K

How much do mobile workforce management jobs pay per year?

As of Aug 21, 2026, the average yearly pay for mobile workforce management in Texas is $71,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $85,700.00 per year, depending on experience, location, and employer.

What is mobile workforce management?

Mobile workforce management refers to the processes and technologies used to manage employees who work outside of a traditional office setting, such as field service workers, sales representatives, or delivery personnel. It involves scheduling, tracking, and communicating with workers via mobile devices to ensure efficiency, productivity, and accountability. Mobile workforce management solutions often include features like GPS tracking, task assignment, timekeeping, and real-time reporting, helping organizations optimize their remote teams and improve customer service.

How does a mobile workforce management professional typically collaborate with field teams and office staff to ensure smooth operations?

Mobile Workforce Management professionals act as key liaisons between field staff and office teams. They use specialized software to assign jobs, track progress in real time, and resolve logistics issues as they arise. Regular communication—often through mobile apps or cloud-based platforms—ensures that field teams have up-to-date information and can report back quickly. This role requires strong coordination skills and the ability to adapt to schedule changes or urgent requests, making teamwork and effective communication essential for successful daily operations.

What are the key skills and qualifications needed to thrive in mobile workforce management, and why are they important?

Thriving in Mobile Workforce Management requires expertise in logistics, scheduling, resource allocation, and a solid understanding of mobile operations, often supported by a background in business administration or operations management. Familiarity with workforce management software, GPS tracking systems, and mobile communication platforms is typically necessary. Strong organizational skills, problem-solving abilities, and effective communication help leaders coordinate teams and adapt to changing field conditions. These competencies are crucial for optimizing productivity, reducing operational costs, and ensuring seamless service delivery across distributed teams.

What is the difference between Mobile Workforce Management vs Field Service Technician?

AspectMobile Workforce ManagementField Service Technician
CredentialsTypically requires knowledge of workforce management software, certifications in logistics or operationsTechnical certifications, trade licenses, and technical training
Work EnvironmentOffice-based with field operations, using software tools to coordinate teamsOn-site at customer locations performing technical tasks
Employer & IndustryLogistics, transportation, utilities, and service companiesTelecom, HVAC, appliance repair, and maintenance services

Mobile Workforce Management involves coordinating and optimizing field teams using software tools, focusing on planning and logistics. Field Service Technicians perform hands-on technical work at customer sites. While both roles are essential in service industries, the former emphasizes management and coordination, whereas the latter focuses on technical execution.

How can I get into mobile workforce management?

To enter mobile workforce management, candidates typically need experience in logistics, operations, or field service coordination, along with strong organizational and communication skills. Familiarity with workforce management software and certifications in project management or related areas can enhance job prospects. Entry-level roles may require a high school diploma, while advanced positions often prefer a bachelor's degree and relevant industry experience.

What are the most commonly searched types of Workforce Management jobs in Texas?

The most popular types of Workforce Management jobs in Texas are:

What are popular job titles related to Mobile Workforce Management jobs in Texas?

For Mobile Workforce Management jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Mobile Workforce Management jobs in Texas look for?

The top searched job categories for Mobile Workforce Management jobs in Texas are:

What cities in Texas are hiring for Mobile Workforce Management jobs?

Cities in Texas with the most Mobile Workforce Management job openings:

Mobile Workforce Management jobs near you
Infographic showing various Mobile Workforce Management job openings in Texas as of July 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $71,194 per year, or $34.2 per hour.

Manager of Customer Information

VIA Metropolitan Transit

San Antonio, TX • On-site

$80K - $141K/yr

Full-time

Posted yesterday

New

VIA Metropolitan Transit rating

7.8

Company rating: 7.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

47th of 99 rated public transport

Job description

Summary:
GENERAL DESCRIPTION OF WORK:
Responsible for ensuring customers receive accurate, timely, accessible, and consistent information across all customer touchpoints including telephone, digital channels, mobile applications, self-service technologies, field operations, and all other future customer engagement platforms. This position provides overall leadership for customer communications, operational readiness, workforce planning, customer analytics, quality assurance, technology implementation, and continuous improvement initiatives. Oversees the management and governance of enterprise customer information, collaborating across departments to support safe, reliable, and customer-focused transit service.
ESSENTIAL FUNCTIONS:
  • Provides leadership, supervision, coaching, and performance management for the Customer Information team, including the Contact Center, VIAtrans Reservations, Ticket Window Operations, Transit Centers, Field Representatives, and Customer Resolution Representatives.
  • Develops Customer Information staff and supervisors through coaching, succession planning, performance management, and employee engagement.
  • Formulates workforce management strategies and uses analytics to drive operational improvements.
  • Establishes departmental goals, ensuring alignment with VIA's Strategic Plan.
  • Develops and manages annual operating budget and ensures compliance with ADA requirements, Title VI, labor agreements, and all other applicable regulations and policies.
  • Directs daily operations of the Customer Information Contact Center, ensuring service levels meet organizational goals including answer speed, abandonment, first contact resolution, quality assurance, customer satisfaction, and employee engagement.
  • Directs VIA's online customer service operations across social media, live chat, messaging, email, and future digital channels, establishing response standards, staffing models, escalation procedures, quality assurance measures, and performance metrics. Coordinates with Marketing and Communications to ensure customer responses are timely, accurate, consistent with VIA's brand, and appropriately routed for resolution.
  • Provides operational oversight of VIAtrans Reservations, ensuring ADA complementary paratransit compliance and coordinating with Accessible Services, Operations, and Technology and Innovation to improve reservation accuracy and customer experience.
  • Oversees technology and software implementation as well as future enhancements, to include customer-facing technologies such as Genesys Cloud, RideCo, CRM, Transit App, VIA App, IVR, Knowledge Management, social media management, live chat, digital messaging, and future AI-enabled customer service technologies.
  • Develops reservation performance metrics including response time, booking accuracy, productivity, quality, and customer satisfaction.
  • Responsible for strategic oversight of all ticket window operations, to include providing operational leadership for Transit Centers and Field Representatives.
  • Coordinates staffing for service changes, special events, emergencies, weather events, construction projects, and community outreach.
  • Develops procedures supporting fare media, goCard+, mobile ticketing, account-based fare systems, and retail partnerships.
  • Supports Transit Ambassadors during Customer Information initiatives.
  • Coordinates with Finance regarding reconciliation and fare controls.
  • Leads customer communication readiness for major service changes, route modifications, construction, Green and Silver Line, emergencies, and detours.
  • Coordinates Customer Information strategies with Planning, Operations, Marketing & Communications, and Public Engagement.
  • Leads Voice of the Customer initiatives using complaints, commendations, surveys, speech analytics, and customer feedback.
  • Develops executive dashboards and reports on operational Key Performance Indicators (KPIs), workforce metrics, digital adoption, reservation performance, and customer trends.
  • Maintains VIA's Single Source of Truth (SSOT) for customer information across IVR, website, mobile applications, Contact Center, Ticket Windows, Transit Centers, Field Representatives, and Transit Ambassadors.
  • Partners across departments to improve the overall customer experience.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.
REQUIRED EDUCATION AND EXPERIENCE:
Bachelor's college degree in Business Administration, Marketing, Communications or related field and ten (10) years of progressively responsible experience in customer service, customer experience, contact center operations, or a closely related field, with at least two (2) years in a supervisory or management capacity. Experience may be substituted in lieu of education on a year-to-year basis up to four (4) years.
PREFERRED QUALIFICATIONS:
Public Transit experience.
ADDITIONAL REQUIREMENTS:
  • Knowledge of customer experience principles, public transportation operations, ADA complementary paratransit, workforce management, contact center operations, change management, analytics, customer communications, emergency operations, and continuous improvement.
  • Knowledge of new fare technologies and customer service platforms to ensure that staff are equipped and trained to transition customers into new fare technologies and all associated customer policies and procedures are in place prior to execution of fare technology.
  • Must have demonstrated experience in all aspects of call center management, including use of call center technology, development and application of data and KPIs to improve employee performance, and managing or supervising a team of fifteen (15) or more call center employees.
  • Ability to lead multidisciplinary teams, influence executive decision-making, build partnerships, analyze operational data, and lead organizational change.
  • Must be familiar with all areas of VIA related to bus service and able to disseminate necessary information to staff.
  • Ability to effectively communicate, both orally and in writing, with employees, customers, executives, and community stakeholders.
  • Ability to interact effectively and professionally with individuals at all levels of the organization, using tact, discretion, and diplomacy.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to perform complex work and make independent decisions.
  • Ability to read and compose complex materials.
  • Experience using Microsoft Word, Excel and Access, PowerPoint, and other software/database programs.
  • Knowledge of applicable government regulations and Federal, State, and local laws pertaining to transportation issues.
  • Must be able to maintain good work attendance.

Safety Accountability Statement:
- Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.
- Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.
- Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.
- Employees are responsible, and required, to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.
Must comply with and support all applicable VIA EEO Policies and Procedures.
PHYSICAL REQUIREMENTS:
  • Physical ability required to be mobile, bend, stoop, stand, reach, and occasionally lift 5-25 pounds of objects, such as files, equipment and supplies, and books.
  • Must have sufficient mobility to travel off property.

WORK ENVIRONMENTS:
  • Works within normal office environment, with occasional travel off property.
  • Work involves deadlines and multiple priorities.
  • Work may involve unusual and extended working hours.

VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.

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