Mobile Text Chat Operator Jobs in Alabama (NOW HIRING)

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• The OR Control Desk Technician role is a support position for the OR Board Runner / Charge Nurses
• The purpose of this position is to pull all tasks off the OR Board Runner as possible to allow the Board Runner to focus on optimizing clinical care and access to the OR
• Duties to include OR case scheduling, facilitating flow of patients from the floor and pre-op, ensuring resources are applied to room cleaning, and handling all incoming communications to the OR front desk via phone, email, radio, or other means
• Support daily case flow and logistics including moving cases on the OR schedule under the direction of the OR Board Runner / Charge Nurse, ensure PCAs / OR Logistics Technicians are deployed to transport patients, clean rooms, assist in duties as designated by the OR Board Runner. Keeping flow of patients and cases progressing in support of clinical decision making by the OR Board Runner
• Manage all communications channels for the OR Control Desk and OR Board Runner including phone, email, fax, text, radio, and personal communication
• Communicate routinely with the floors, units, PACU, SNC, etc. to facilitate patient flow
• Responsible for managing and organizing incoming medical records, external and internal, scanning and indexing these records into the EMR
• Primary focus will be on timely scanning and indexing of informed consent forms but may also include outside lab work and other forms and data needed for clinical care of patients within the OR
• Includes adherence to all applicable health system and department policies, regular md timely attendance, works assigned schedule and overtime as required, supportive of all team members, patients, and customers
• Communicates and uses appropriate customer relation skills with physicians, patients, families and healthcare team in person and via telephone
• Responds to overhead pages
• Accepts and completes all duties positively and without conflict
• Cooperates, helps others and improves the performance of the unit
• Completes all mandatory unit, educational and hospital requirements
• Utilizes cost effective practices in performing all aspects of the job
• Participates in Performance Improvement activities through quality measurement or participation of ICARE process as assigned.
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 1 year of related experience in a healthcare setting Required
• Associate's Degree Hospital experience and Operating Room experience are Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• Microsoft Word MediumMicrosoft Word Medium
• Microsoft Excel MediumMicrosoft Excel Medium

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.

Qualifications:

• High School Diploma or equivalent and 1 year of related experience in a healthcare setting Required
• Associate's Degree Hospital experience and Operating Room experience are Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• Microsoft Word MediumMicrosoft Word Medium
• Microsoft Excel MediumMicrosoft Excel Medium

Education:UNAVAILABLEEmployment Type: FULL_TIME