Guest Service Agent
The Warwick Hotel Rittenhouse Square – A Tribute Portfolio Hotel Philadelphia, PA
The Warwick Hotel Rittenhouse Square is seeking a polished, service-driven Guest Service Agent to join our Front Office team.
As the first and last point of contact for our guests, the Guest Service Agent plays a critical role in delivering an exceptional arrival and departure experience. We are looking for individuals who are warm, detail-oriented, and passionate about hospitality.
What You'll Do
- Welcome and acknowledge guests promptly and professionally
- Execute check-in and check-out procedures efficiently (within brand time standards)
- Verify identification and payment method in compliance with hotel policies
- Recognize and thank Marriott Bonvoy Elite members for their loyalty
- Offer enrollment to non-members
- Provide room details discreetly and maintain guest privacy
- Offer luggage assistance and provide hotel orientation when appropriate
- Resolve guest concerns with urgency and professionalism
- Monitor and process mobile check-outs
- Maintain seamless communication with all hotel departments
What We're Looking For
- Previous hotel front desk or guest service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Knowledge of Opera, Lightspeed, or similar PMS systems preferred
- Flexible availability, including weekends and holidays
- Professional appearance and business attire required
Why Join Us?
- Work in a historic, full-service hotel in the heart of Center City
- Be part of a globally recognized Marriott Tribute Portfolio property
- Opportunities for career growth within Marriott International
- Competitive pay and hotel benefits
If you are passionate about creating memorable guest experiences and take pride in delivering exceptional service, we invite you to apply.