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At Percepta, we bring first-class service across each market we support. As a Vehicle Programs Analyst in Dearborn, MI you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing 
The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks related to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

During a Typical Day, You'll

Provide administrative assistance to Vehicle Programs personnel

Administer support for the "M" (Manufacturer) Plate Program

Support our Care Call Center

Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties

Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes

Process billing invoices from vendors and dealerships for delivered vehicles

Process tickets, tolls, citations, etc

Process vehicle title, plates, and registrations

Process and monitor vehicle orders

Process vehicle returns, title corrections, and auction disposal

Audit and reconciliation of official documents such as lease and usage agreements, and other official documents

Customer account maintenance

Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members

Perform as a back-up for other Vehicle Program personnel when necessary

Perform duties that require signing as a company agent and/or department notary

What You Bring to the Role 

Education

High school diploma required; bachelor's degree preferred

Experience

3 years administrative office experience required

Experience using mainframe and web system applications

Skills

Critical thinking, problem solving, and analytical skills

Strong planning and organizing skills

Strong communication skills that demonstrate knowledgeable, proactive and clear communication

Excellent customer service skills to include a positive mindset that actions self-control

Excellent time management skills

Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)

Proficient in MS Office (i.e. Outlook, Word, and Excel)

What You Can Expect 

         Pay rate of $20 per hour

         Health/Dental/Vision/Life Insurance

         Flexible Spending Account (FSA) and Health Savings Account (HSA)

         401(k) 

         Vacation/Sick Time and Paid Holidays

         Tuition Reimbursement

         Employee Assistance Program

         Employee Discount Program

         Training and Development Programs (Percepta College)

         Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.
• Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction.
• Leave it better - We take ownership and leave every process, person, and place better than we found it.
• Win together - We succeed as one-celebrating, supporting, and showing up for each other.
• Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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