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Mitel Support Engineer Jobs (NOW HIRING)

Field of Talent

VOIP Systems Tech

Terre Haute, IN · On-site

$30 - $38/hr

RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools ... Support a variety of VOIP environments while working directly with clients, carriers, vendors, and ...

Field of Talent

VOIP Systems Tech

Terre Haute, IN · On-site

RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools ... Support a variety of VOIP environments while working directly with clients, carriers, vendors, and ...

Frey Consulting Group

VOIP Systems Tech

Terre Haute, IN · On-site

RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools ... Support a variety of VOIP environments while working directly with clients, carriers, vendors, and ...

UHS

IS SUPPORT TECH

Augusta, MI · On-site

$33K - $42K/yr

Test and implement solutions and as necessary communicate with HQ Network Engineers regarding the ... Must have experience managing user accounts within Active Directory, VoIP Phone Systems (Mitel 5000 ...

TUSCOM

Network Engineer

Tuscaloosa, AL · On-site

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

TUSCOM

Network Engineer

Tuscaloosa, AL · On-site

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

UHS

IS SUPPORT TECH

Augusta, MI · On-site

$33K - $42K/yr

Test and implement solutions and as necessary communicate with HQ Network Engineers regarding the ... Must have experience managing user accounts within Active Directory, VoIP Phone Systems (Mitel 5000 ...

TUSCOM

Network Engineer

Tuscaloosa, AL · On-site

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL · On-site

$17.50 - $23.75/hr

... Mitel, and Cisco phone/Finesse contact center environments), security tools (Huntress ITDR/EDR ... Collaborate with Tier 1 and Tier 2 support staff, system administrators, network engineers, and ...

i-Tech Support

NY · On-site

$19.75 - $26.50/hr

... Mitel, and Cisco phone/Finesse contact center environments), security tools (Huntress ITDR/EDR ... Collaborate with Tier 1 and Tier 2 support staff, system administrators, network engineers, and ...

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL

$17.50 - $23.75/hr

... Mitel, and Cisco phone/Finesse contact center environments), security tools (Huntress ITDR/EDR ... Collaborate with Tier 1 and Tier 2 support staff, system administrators, network engineers, and ...

i-Tech support, Inc.

Helpdesk Technician Level 3

Orlando, FL · On-site

$18.75 - $25.25/hr

... Mitel, and Cisco phone/Finesse contact center environments), security tools (Huntress ITDR/EDR ... Collaborate with Tier 1 and Tier 2 support staff, system administrators, network engineers, and ...

City of Dubuque

Office Specialist (Part-time)

Dubuque, IA · On-site

$13.64 - $17.82/hr

... support functions with a high level of accuracy, attention to detail and confidentiality by ... Ability to learn specialized computer programs such as LaserFiche and Mitel Telephone System ...

Sunset Studios

Senior IT Analyst

Los Angeles, CA · On-site

$38.50 - $52/hr

Oversee AV and conferencing systems (Zoom Rooms, Teams Rooms, RingCentral/Mitel) for studio ... cture support, network administration, or systems engineering in a mid-to-large corporate ...

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Mitel Support Engineer information

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$16

$39

$68

How much do mitel support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Mitel Support Engineer?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

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What are popular job titles related to Mitel Support Engineer jobs?

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Mitel Support Engineer jobs near you
Infographic showing various Mitel Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

VOIP Systems Tech

Terre Haute, IN • On-site

Field of Talent
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Field of Talentexternal

$30 - $38/hr

Full-time

Posted 18 days ago

Job description

Job Title: VOIP Systems Tech

Location: Terre Haute, IN

Required Technical: VOIP, Unified Communications, SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, switching, SIP trunking, carrier provisioning, VOIP troubleshooting, Teams Phone, ticketing.

Required Skills: VOIP troubleshooting, customer service, technical communication, problem-solving, documentation, ticket management, prioritization, ability to work independently in an MSP environment.

Preferred Technical: RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools, and carrier/ISP coordination.

Preferred Certifications: CCNP, CompTIA VoIP Certification.

Employer Value Prop: Support a variety of VOIP environments while working directly with clients, carriers, vendors, and engineering teams. We encourage every employee to focus each day on making a positive impact on themselves, their teammates, our customers, and the communities we serve. Our culture is centered on accountability, customer service, collaboration, and continuous improvement.


As the VOIP Systems Tech, you'll support, troubleshoot, and maintain VOIP & Unified Communications systems for multiple managed services clients. Provide remote and onsite support, resolve voice and network issues, assist with deployments & migrations, and help ensure reliable services for clients.


Why This Opportunity Stands Out

  • Work with VOIP, UC, SIP, networking, and cloud technologies.
  • Support multiple client environments and solve a wide range of technical issues.
  • Gain hands-on experience with leading VOIP platforms and telecom systems.
  • Participate in VOIP deployments, migrations, and client onboarding projects.
  • Work directly with clients, carriers, vendors, and engineering teams.
  • Build experience that can lead to advanced VOIP, network, or infrastructure roles.


What You'll Do

  • Provide Tier I and Tier II support for hosted, cloud, and on-premise VOIP environments.
  • Troubleshoot call quality issues including latency, jitter, packet loss, and one-way audio.
  • Configure VOIP platforms, SIP, PBX systems, Teams Phone, call queues, and auto attendants.
  • Manage client requests through the MSP ticketing system and meet established SLAs.
  • Perform moves, adds, changes, and deletions for client phone systems.
  • Assist with VOIP deployments, upgrades, migrations, and onboarding projects.
  • Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues.
  • Monitor alerts, identify service-impacting problems, and educate clients on system features.
  • Document troubleshooting, configurations, network diagrams, and client environments.
  • Participate in an on-call rotation as needed.


What Makes You Successful: You're a customer-focused technical problem solver who enjoys troubleshooting VOIP & network issues. You can communicate tech concepts clearly, stay organized across multiple client environments, and take ownership of issues from initial ticket through resolution.


What You'll Bring

  • 2-5 years of experience supporting VOIP or Unified Communications systems.
  • Associate degree in IT, Telecommunications, Networking, or related field/experience.
  • MSP, telecommunications provider, or customer-facing technical support experience preferred.
  • Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching.
  • VOIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya.
  • Familiarity with network troubleshooting tools and packet analysis.
  • Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.
  • Strong troubleshooting, communication, documentation, and customer service skills.
  • Ability to manage multiple clients and priorities in a fast-paced MSP environment.


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