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Mitel Support Engineer Jobs (NOW HIRING)

Atwell, LLC

Technology Specialist

Lincolnshire, IL

$30 - $42/hr

Who We Are Atwell, LLC is a bold leader in the consulting, engineering, and construction services ... Deploy workstations, laptops, printers & Mitel VOIP phones * Support AutoCAD and other design ...

Atwell, LLC

Technology Specialist

Lincolnshire, IL · On-site

$30 - $42/hr

Who We Are Atwell, LLC is a bold leader in the consulting, engineering, and construction services ... Deploy workstations, laptops, printers & Mitel VOIP phones * Support AutoCAD and other design ...

iQuor

Manager Telephony

Fort Lauderdale, FL · On-site

From Customer Interactions to Product Support, we'll help you reach, stretch and realize your ... Collaborate with network engineers and IT teams to ensure seamless integration of telephony systems ...

Sunset Studios

Senior IT Analyst

Los Angeles, CA · On-site

$38.50 - $52/hr

Oversee AV and conferencing systems (Zoom Rooms, Teams Rooms, RingCentral/Mitel) for studio ... cture support, network administration, or systems engineering in a mid-to-large corporate ...

A-V Services, Inc

Be Seen First

Audio-Visual Service Technician

Fairfield, NJ · On-site

$70K - $85K/yr

Candidate must have great customer service skills with emphasis supporting the corporate sector ... Ability to work remotely with Control and DSP programmers out in the field to be able re-load ...

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Mitel Support Engineer information

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How much do mitel support engineer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

What are Mitel Support Engineers?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer, and why are they important?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.
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What job categories do people searching Mitel Support Engineer jobs look for? The top searched job categories for Mitel Support Engineer jobs are:
Mitel Support Engineer jobs near you
Technology Specialist

Technology Specialist

Atwell, LLC

Lincolnshire, IL

$30 - $42/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Key responsibilities

  • Troubleshoot hardware, software, account, and printer issues for employees nationwide.

  • Support servers, networks, backups, and data replication.

  • Deploy workstations, laptops, printers, and Mitel VOIP phones.

Atwell rating

9.2

Company rating: 9.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

16th of 357 rated engineering

Job description

Who We Are

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 75+ locations and growing!

Atwell, LLC is a proud recipient of the following 2025 awards:

  • Ten consecutive years in a row as a "Best Place to Work" by Zweig Group (#11)
  • Recognized as #70 in the ENR Top 500 Design Firms, ranked in every region
  • Recognized in Crain's "Fast 50" as one of the fastest-growing companies (#14)
  • Recognized as the 2025 ENR Design Firm of the year for the Southeastern US

Are you the person coworkers call when their computer "just stops working"? Atwell is hiring an experienced Technology Specialist to be the go-to tech problem-solver for employees nationwide — real infrastructure work, not just password resets.

Why you'll like it here:

  • Variety — workstations, servers, VOIP, networks, design software
  • Real autonomy, backed by a supportive IT Team Leader
  • Work that impacts every department, company-wide
  • Overtime pay (non-exempt role)

What you'll do:

  • Troubleshoot hardware, software, account & printer issues
  • Support servers, networks, backups & data replication
  • Deploy workstations, laptops, printers & Mitel VOIP phones
  • Support AutoCAD and other design software
  • Manage IT asset inventory and ticketing

What you need:

  • Bachelor's degree in IT or related field
  • 7+ years of corporate IT support experience
  • Experience with MS Server, Windows 10, O365, Active Directory
  • Strong networking & troubleshooting skills
  • Must be authorized to work in the U.S.

Bonus: Autodesk experience

If you like solving problems before anyone has to ask twice, we want to hear from you. Apply now.

Disclaimer

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-MT1

Pay Range
$30—$42 USD

Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.

Work/Life:

  • Generous Paid Time Off
  • Paid Parental Leave
  • Flexible work schedules are available for some positions
  • Tenure Awards — Travel Vouchers to see the world based on your travel preferences

Compensation:

  • Competitive Compensation packages
  • Annual bonuses, spot bonuses and peer recognition awards
  • 401K match - 1:1 up to 4% of compensation
  • Tuition Assistance
  • Student Loan Repayment
  • Paid Licensing / Certification Fees and Renewals
  • Financial Rewards for Obtaining Licensure
  • Employee Referrals
  • Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
  • Dependent Care Match

'Atwell'ness:

  • Medical (BC/BS), Dental (Delta), and Vision (VSP)
  • Family Planning & IVF Benefits
  • Pet Insurance
  • Health Savings Account & Flex Spending Account options
  • Employer paid LTD, STD, and life insurance
  • Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
  • Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services