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Mitel Support Engineer Jobs (NOW HIRING)

Black Box

UC Technician II

Fresno, CA · On-site

Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems ... Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.) Responsibilities: * Install and program ...

A-V Services, Inc

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Audio-Visual Service Technician

Fairfield, NJ · On-site

$70K - $85K/yr

Candidate must have great customer service skills with emphasis supporting the corporate sector ... Ability to work remotely with Control and DSP programmers out in the field to be able re-load ...

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Mitel Support Engineer information

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How much do mitel support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

What is a Mitel Support Engineer?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.
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What job categories do people searching Mitel Support Engineer jobs look for? The top searched job categories for Mitel Support Engineer jobs are:
Mitel Support Engineer jobs near you
Infographic showing various Mitel Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

UC Technician II

Black Box

Fresno, CA • On-site

Full-time

Posted 12 days ago

Job description


Deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations. Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. (Ex. Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.)
Responsibilities:
  • Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.
  • Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications.
  • Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.
  • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
  • Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.
  • Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently.
  • Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
  • Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations.
  • Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required.
  • Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.
  • Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
  • Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
  • Achieve performance targets established by leadership for applicable Key Performance Indicators.
  • Perform other duties as assigned by management.

Education/Experience Requirements
  • Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.
  • Minimum 2+ years' experience with Unified Communications (UC) systems.
  • Industry and manufacturer specific certifications preferred (examples: Cisco CCNA Voice/Network Certified, Microsoft MCSE, Avaya Certified Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE).
  • Proven ability to install, service, program, test and troubleshoot UC systems.
  • Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.
  • Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.
  • Familiarity of PBX and other Legacy Voice products.
  • Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame.
  • Valid driver's license and ability to safely drive company vehicles.

Physical Requirements
  • Heavy Work: May frequently exert force equivalent to lifting up to approximately 50 pounds and/or occasionally exert force equivalent to lifting up to approximately 100 pounds.
  • Vision: Requires the ability to perceive the nature of objects by the eye.
  • Near Acuity: Clarity of vision at 20 inches or less.
  • Midrange: Clarity of vision at distances of more than 20 inches and less than 20 feet.
  • Far Acuity: Clarity of vision at 20 feet or more.
  • Peripheral: Ability to observe an area that can be seen up and down or left and right while eyes are fixed on a given point.
  • Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are.
  • Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus.
  • Color Vision: Ability to identify colors.
  • Speaking/Hearing: Possesses the ability to give and receive information through speaking and listening skills.
  • Motor Coordination: While performing the duties of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The incumbent is frequently required to stand; and walk. The incumbent is occasionally required to climb or balance; and stoop, kneel, crouch, or bend.
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