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Mitel Support Engineer Jobs (NOW HIRING)

Mitel Service

Lead SAP ABAP Developer

$63 - $85.25/hr

Senior Sap Developer At Mitel, you will have the opportunity to help businesses connect ... Analyze and respond to change requests, support Fit/Gap sessions, and guide teams with precise ...

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Onco360

Telecommunications Engineer II

Louisville, KY · On-site +1

$78K/yr

Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications. * Develop telecom architecture standards, engineering ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site

$78K/yr

Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications. * Develop telecom architecture standards, engineering ...

Safety NetAccess Inc

Telecom Engineer

Winston Salem, NC · On-site

Since 2001, Safety NetAccess, Inc. has been designing, building and supporting networks for hotels ... Qualifications Experience with Mitel SX-200, Mitel MiVoice Business (3300, 10.3/10.4), Mitel ...

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Eclaro

Network Engineer

Hershey, PA · On-site

$65 - $70/hr

A network engineer to help with the rollout of the new network and to support day-to-day operations ... Mitel Phone System. General Experience and strong understanding of network security principles and ...

HireTeq

Network Engineer (HP Aruba)

Hershey, PA · On-site

We are looking for a network engineer to help with the rollout of the new network and to support ... Mitel Phone System. General Experience and strong understanding of network security principles and ...

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to ... This is a truly unique opportunity to consolidate multiple operations, delivery and support ...

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to ... This is a truly unique opportunity to consolidate multiple operations, delivery and support ...

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Telecom Service Delivery Manager

Clearwater, FL · Remote

$80K - $100K/yr

Lead and manage telecom service delivery across support desk, NOC, field engineers, and scheduling ... Strong telecom background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange ...

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Mitel Support Engineer information

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How much do mitel support engineer jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

What are Mitel Support Engineers?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer, and why are they important?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.
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What job categories do people searching Mitel Support Engineer jobs look for? The top searched job categories for Mitel Support Engineer jobs are:
Mitel Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Kforce Technology Staffing

Plano, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

RESPONSIBILITIES:
Kforce has a client in Plano, TX that is seeking a highly skilled Tier 3 Technical Support Engineer to provide advanced support, troubleshooting, and installation services across Mitel communications platforms. This role will serve as the top escalation point for complex technical issues, supporting both remote and onsite client environments. This is a hands-on, client-facing position supporting a mix of on-prem and cloud-based systems, with a focus on delivering high-quality service and timely issue resolution.
Key Responsibilities:
  • Provide Tier 3 escalation support for complex technical issues involving hardware, software, networking, and connectivity
  • Perform onsite installations and remote troubleshooting for client environments
  • Diagnose, analyze, and resolve escalated issues, ensuring timely and high-quality closure of tickets
  • Document root cause analysis, resolutions, and troubleshooting steps for future reference
  • Manage and monitor ticket queues, identifying trends and recurring issues
  • Escalate unresolved issues to Tier 4 (manufacturer/carrier) support within established SLAs
  • Coordinate and dispatch field service resources as needed
  • Utilize service desk tools and systems to manage incidents and service delivery efficiently
  • Recommend and implement improvements to service delivery processes, tools, and methodologies
  • Maintain strong client relationships through proactive communication and issue resolution
  • Ensure adherence to SLAs, KPIs, and client satisfaction goals
  • Collaborate cross-functionally with internal teams and stakeholders
  • Continuously expand technical knowledge and stay current on industry trends

Install, support, and troubleshoot Mitel product lines, including:
  • MiVoice Business
  • Mitel 200
  • MiCollab
  • MiContact Center (MiCC)

REQUIREMENTS:
Mitel certifications required (must be current/active), including:
  • MiVoice Business Rel 10.5
  • MiCollab Rel 10.1
  • MiVoice Border Gateway (MBG) Rel 12.3
  • MiContact Center Business (MiCC)
  • Mitel CX
  • Proven experience in a Tier 3 support role (advanced troubleshooting and escalation handling)
  • Experience working in hybrid environments (on-prem + cloud)
  • Strong communication skills with ability to support clients directly
  • Experience supporting high-volume ticket environments
Ability to manage multiple priorities and escalations simultaneously
Strong experience with:
  • Mitel deployments, installations, and support
  • Client-facing technical support environments

Ability to troubleshoot across:
  • Voice/telecom systems
  • Networking and connectivity
  • Hardware and software platforms

Work Environment:
  • Strong preference for hybrid in Plano office (open to remote).
  • Mix of onsite client visits and remote support
  • Fast-paced, service-driven environment supporting enterprise clients

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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