Mitel Support Engineer Jobs (NOW HIRING)

Job#: 3051302
Job Description:
Mitel/Clearspan Engineer
Location: Oklahoma City, Oklahoma (Partial Remote)
Role Overview
The Telecom Engineer is responsible for the design, implementation, administration, and support of enterprise telecommunications systems, with a primary focus on Mitel and Clearspan platforms. This role provides technical leadership for voice, collaboration, contact center, SIP, and unified communications services. The ideal candidate will have experience managing cloud and on-premises voice environments and troubleshooting complex telecommunications issues.
Key Responsibilities

• Administer, configure, maintain, and support Mitel and Clearspan voice platforms.
• Manage user provisioning, call routing, dial plans, hunt groups, auto attendants, and unified communications services.
• Perform platform upgrades, patches, and system enhancements.
• Provide Tier 2 and Tier 3 support for telecom-related incidents and service requests.
• Troubleshoot voice quality issues, call failures, SIP signaling issues, and network connectivity problems.
• Design and implement voice solutions supporting organizational growth.
• Collaborate with network teams to ensure QoS, VLAN, and firewall configurations support voice services.
• Ensure telecom systems comply with organizational security standards.
• Lead or participate in telecommunications deployments, migrations, and modernization initiatives.

Required Qualifications
Education: Bachelor's degree in Information Technology, Telecommunications, Engineering, or a related field, or equivalent work experience.
Experience: 3+ years of experience supporting enterprise telecommunications systems.
Technical Skills: Hands-on experience administering Mitel and/or Clearspan voice platforms, with a strong understanding of SIP Protocol, VoIP Technologies, Unified Communications, Session Border Controllers (SBCs), SIP Trunking, and QoS.
Preferred Qualifications

• 5+ years of telecommunications engineering experience.
• Experience with Mitel MiVoice Business, Mitel MiCollab, Clearspan UC Platform, AudioCodes/Ribbon SBCs, or Microsoft Teams Direct Routing.
• Knowledge of cloud telecommunications and UCaaS solutions.
• Relevant certifications in Mitel, networking, cloud, or telecommunications technologies.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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