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Mitel Support Engineer Jobs (NOW HIRING)

... support telecom modernization initiatives, including migration and optimization efforts Triage ... with Mitel PBX environments (required) Demonstrated ability to troubleshoot and resolve complex ...

Telecom Engineer

San Ysidro, CA · On-site

$39.59 - $45.84/hr

We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California ... Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex ...

Support Palo Alto firewalls, Infoblox DNS, and Mitel phone system technologies. * Troubleshoot and ... engineering or related infrastructure role. * Experience designing, implementing, and managing ...

Network Engineer

Hershey, PA · On-site

$65 - $70/hr

A network engineer to help with the rollout of the new network and to support day-to-day operations ... Mitel Phone System. General Experience and strong understanding of network security principles and ...

A network engineer to help with the rollout of the new network and to support day-to-day operations ... Mitel Phone System. General Experience and strong understanding of network security principles and ...

We are looking for a network engineer to help with the rollout of the new network and to support ... Mitel Phone System. General Experience and strong understanding of network security principles and ...

Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to ... This is a truly unique opportunity to consolidate multiple operations, delivery and support ...

Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to ... This is a truly unique opportunity to consolidate multiple operations, delivery and support ...

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Mitel Support Engineer information

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$16

$39

$68

How much do mitel support engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

What are Mitel Support Engineers?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer, and why are they important?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.
More about Mitel Support Engineer jobs
Mitel PBX Eng

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Key Responsibilities Serve as the Product Owner for telecom services, ensuring alignment with business and operational needs Lead and support telecom modernization initiatives, including migration and optimization efforts Triage, troubleshoot, and resolve complex telecom issues across platforms and environments Drive process improvements to enhance efficiency, reliability, and user experience Collaborate with cross-functional teams (IT, infrastructure, security, vendors) to deliver telecom solutions Document systems, processes, and institutional knowledge to ensure continuity Provide hands-on technical support when needed in critical situations Required Experience & Skills Proven expertise in: Microsoft Teams Phone migrations Amazon Connect (AWS Connect) Analog gateways and legacy telephony integration Strong experience with Mitel PBX environments (required) Demonstrated ability to troubleshoot and resolve complex telecom issues in enterprise environments Experience modernizing telecom systems and improving operational processes Strong understanding of hybrid telecom ecosystems (cloud on-prem) Excellent communication and stakeholder management skills Preferred Qualifications Experience in higher education or large, decentralized organizations Familiarity with telecom compliance, security, and governance best practices Prior experience in Product Owner or similar leadership roles within telecom or unified communications Ideal Candidate Profile Hands-on and proactive, with a strong sense of ownership Collaborative and able to work effectively across technical and non-technical teams Skilled at balancing operational support with strategic improvement initiatives Adept at knowledge transfer and documentation to preserve institutional expertisebfb3568a-762b-4989-884b-a9682aa104ca