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Mitel Support Engineer Jobs (NOW HIRING)

Source 1 Solutions

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Telecom Support Engineer

Clearwater, FL · Remote

$80K - $115K/yr

Strong telecom background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange ... Previous experience managing support, engineering, and dispatch teams. * ITIL certification ...

New

Onco360

Telecommunications Engineer II

Louisville, KY · On-site +1

$78K/yr

Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications. * Develop telecom architecture standards, engineering ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site

$78K/yr

Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications. * Develop telecom architecture standards, engineering ...

HireTeq

Network Engineer (HP Aruba)

Hershey, PA · On-site

We are looking for a network engineer to help with the rollout of the new network and to support ... Mitel Phone System. General Experience and strong understanding of network security principles and ...

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to ... This is a truly unique opportunity to consolidate multiple operations, delivery and support ...

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to ... This is a truly unique opportunity to consolidate multiple operations, delivery and support ...

TUSCOM

Network Engineer

Tuscaloosa, AL · On-site

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

TUSCOM

Network Engineer

Tuscaloosa, AL

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

TUSCOM

Network Engineer

Tuscaloosa, AL

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

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Mitel Support Engineer information

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How much do mitel support engineer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

What are Mitel Support Engineers?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer, and why are they important?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.
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What job categories do people searching Mitel Support Engineer jobs look for? The top searched job categories for Mitel Support Engineer jobs are:
Mitel Support Engineer jobs near you
Infographic showing various Mitel Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Telecom Support Engineer

Telecom Support Engineer

Source 1 Solutions

Clearwater, FL • Remote

$80K - $115K/yr

Full-time

Posted yesterday

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Job description

Role Overview

The Telecom Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field dispatch operations. This role ensures high service quality, operational efficiency, and effective stakeholder communication, including executive-level reporting in a fast-paced environment.

Key Responsibilities

  • Lead and manage telecom service delivery across support desk, NOC, field engineers, and scheduling/dispatch teams.
  • Ensure timely resolution of incidents, service requests, and escalations in line with SLAs and KPIs.
  • Coordinate cross-functional teams to deliver consistent and high-quality telecom services.
  • Oversee resource planning, scheduling, and dispatch to optimize engineer utilization.
  • Implement and maintain service management framework (ITIL preferred).
  • Act as primary escalation point for critical incidents (P1/P2 outages).
  • Implement and maintain an on-call Rota to satisfy all product ranges supported.
  • Drive continuous improvement initiatives to reduce case volumes and improve service performance.
  • Prepare and deliver weekly executive reports / dashboards and presentation decks with performance insights.
  • Manage customer relationships and ensure high levels of client satisfaction.
  • Monitor and report on key service metrics, including case volumes, resolution times, and SLA compliance.

Technical Requirements

  • Strong telecom background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.
  • Understanding of carrier services, networking infrastructure, and telephony systems.
  • Experience with ticketing systems such as MS Dynamics, Connectwise, ServiceNow , monitoring tools Auvik, Virsae, and reporting platforms MS BI etc.
  • Ability to analyze technical issues and provide guidance to engineering teams.
  • Familiarity with Microsoft, Cisco, Avaya, ClearlyIP and other telecom/network vendors is advantageous.

Leadership & Communication

  • Proven leadership in managing multi-disciplinary technical teams.
  • Excellent communication skills with the ability to engage both technical and non-technical stakeholders internally or externally.
  • Experience presenting to executive leadership and producing C-level reporting decks.
  • Strong organizational skills with the ability to manage competing priorities.
  • Very strong communications skills in an engineering environment

Qualifications & Experience

  • 5+ years experience in telecom and IT service delivery roles.
  • Previous experience managing support, engineering, and dispatch teams.
  • ITIL certification advantageous.
  • Relevant telecoms or networking certifications (CCNA/CCNP or equivalent desirable).

Key Deliverables

  • Weekly executive reporting deck with performance analysis and improvement recommendations.
  • Service performance improvements across SLAs and KPIs.
  • Reduction in incident volumes through proactive management.
  • Improved resource utilization across engineering and field teams.

Company Description

Source 1 Solutions is the trusted IT partner your organization needs. With an elite technical network spanning 118 countries, we specialize in monitoring, managing, and maintaining enterprise infrastructure for enterprise & mid-market organizations.