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Mitel Support Engineer Jobs (NOW HIRING)

Network Data Source

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Senior Telecommunications Engineer

Memphis, TN · On-site

$65K - $73K/yr

Provide voice system development, support, and training. Troubleshoot and resolve voice software ... Mitel Certification is a plus! · Prefer experience or certification in Nortel Contact Center ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site +1

$78K/yr

Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications. * Develop telecom architecture standards, engineering ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site

$78K/yr

Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications. * Develop telecom architecture standards, engineering ...

Oldcastle BuildingEnvelope

Telecom Engineer

Dallas, TX · On-site

Administer, support, and optimize: * 8x8 * Microsoft Teams Voice * Mitel/ShoreTel * SIP-based ... Voice Engineering & Telecom Infrastructure * Provide technical leadership for enterprise SIP-based ...

Oldcastle BuildingEnvelope

Telecom Engineer

Dallas, TX · On-site

Administer, support, and optimize: * 8x8 * Microsoft Teams Voice * Mitel/ShoreTel * SIP-based ... Voice Engineering & Telecom Infrastructure * Provide technical leadership for enterprise SIP-based ...

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to ... This is a truly unique opportunity to consolidate multiple operations, delivery and support ...

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to ... This is a truly unique opportunity to consolidate multiple operations, delivery and support ...

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Mitel Support Engineer information

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How much do mitel support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

What is a Mitel Support Engineer?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.
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Mitel Support Engineer jobs near you
Infographic showing various Mitel Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior Telecommunications Engineer

Network Data Source

Memphis, TN • On-site

$65K - $73K/yr

Full-time

Medical, Dental, Vision

Posted 13 days ago

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Job description

Telecom Engineer Position

Job Description:
Responsible for telephone and voice mail system software configuration, analysis, deployment, testing, troubleshooting, reporting, etc. Communicate with customer to define requirements for service requests and incidents. Serve as first point of resolution for voice service requests, and incidents. Provide voice system development, support, and training. Troubleshoot and resolve voice software service requests and incidents via remote access. Provide first level support to field telecom personnel.
Education:
College degree in IT related studies or 8 years of experience in telecommunications.
Required Skills:

· Experience with Mitel Unified communications system. Mitel Certification is a plus!

· Prefer experience or certification in Nortel Contact Center administration, Avaya CS1000 VoIP PBX

· Must have excellent customer service skills and be capable of providing customer consulting services with little or no supervision

· Usage of Remedy Work Management System is required

· Strong oral/written communication skills are a necessity

· Must be willing to work after hours on-call schedule

· Self-motivated, follow directions, and work well with others as part of a team

· Perform traffic, trend analysis, and other reporting on systems as required

· Technical voice system knowledge required to implement standards developed by voice engineering for user profile, class of service changes, trunking, routing, etc.

· Familiarity with voice software management and maintenance practices required

· Familiarity with IP telephony and/or basic data networking concepts required


Desired Skills:

· Knowledge of Mitel and call center systems preferred

· Ability to perform high level routine maintenance checks on voice systems

· Familiarity with the following OEM system vendors: Mitel, AT Avaya/Nortel; Comdial; CorTelco; NEC; Panasonic; ShoreTel; TIE; and Toshiba

Additional Comments:

Must be located in or willing to relocate Memphis, TN

Company Description

Network Data Source is headquartered in Memphis, TN and is an experienced technology solutions provider specializing in providing superior IT staffing expertise since 2008. We partner with the world leading providers of technology solutions for issues regarding security, healthcare services, telecom, and network design. Some of the services NDS offers include healthcare technology solutions, telemedicine solutions, rollout and logistic services, staffing, unified communication solutions and video conferencing.