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Mitel Support Engineer Jobs (NOW HIRING)

Symmetry I.T.

Network Engineer

Manhattan, NY · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... Mitel, 3CX, or equivalent) * Strong command of Microsoft 365 administration: Exchange Online, Teams ...

Symmetry I.T.

Network Engineer

Manhattan, NY

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... Mitel, 3CX, or equivalent) * Strong command of Microsoft 365 administration: Exchange Online, Teams ...

TUSCOM

Network Engineer

Tuscaloosa, AL

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

Symmetry I.T.

Network Engineer

Manhattan, NY · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... Mitel, 3CX, or equivalent) * Strong command of Microsoft 365 administration: Exchange Online, Teams ...

TUSCOM

Network Engineer

Tuscaloosa, AL · On-site

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

TUSCOM

Network Engineer

Tuscaloosa, AL

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

ClifyX

Salesforce Solution Architect/PM

Milwaukee, WI · On-site

$68 - $84.25/hr

Support the implementation team during the development phase of the project, answer questions and ... Hold Mitel SFDC Design and Coding standards and best practices throughout all SFDC projects and ...

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How much do mitel support engineer jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

What are Mitel Support Engineers?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer, and why are they important?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.
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Mitel Support Engineer jobs near you

Network Engineer

Allentown City School District

Allentown, PA • On-site

$74K - $104K/yr

Other

Posted 25 days ago

Job description


Network Engineer
Starting Salary: $74,524--$104,333
 
Qualifications:
 
  • Bachelor's degree in Computer Science, Computer Engineering or related field.
  • Minimum 5 years' experience in technology field supporting wide area networks.
  • Excellent communication skills.
  • Satisfactory work record & criminal/child abuse clearances (Acts 34, 114, and 151).
  • Cisco Certified Network Associate (CCNA) certified, CompTIA Network+ Certification, or another network related certification preferred.
  • Certified Support Professional (Apple Certified Support Professional, Apple Certified IT Professional). Apple OS as related to local and wide area networks supporting Mac, iPhone, iPad, and other iOS devices.
  • In depth, hand-on knowledge of the operation, configuration, and maintenance of Cisco Catalyst series enterprise level core routers and network switches released within the last 5 years.
  • Extensive demonstrated knowledge of supporting, maintaining, and configuration of network security firewall systems such as Fortinet (preferred), Cisco, Palo Alto, and Check Point; Content filtering solutions, network defense against malware, viruses, phishing schemes, ransomware, and other threats.
  • Demonstrated knowledge and experience with managing and supporting data backup and recovery systems such as Veeam, Cohesity, Rubrik, Commvault, and Dell.
  • In depth, hands-on knowledge of the operation, configuration, and maintenance for phone systems such as Cisco, Mitel, or NEC; knowledge of IPS and PBX's for analog systems, digital and VOIP phones systems.
  • Working knowledge of the installation, testing and maintenance of network and telephony cabling including copper (CAT 3, 5, 5E, 6, 7) and fiber optic (single mode and multimode) and related copper and fiber optical test equipment.
  • Experience in supporting and configuring wireless enterprise systems such as Cisco and HP/Aruba.
  • In depth, hands-on knowledge of Windows Server 2019 / 2022, Windows 11 OS, VMWare, HyperV, Nutanix, Cloud connectivity. Hardware, and voice over IP and SIP telephony operations.
  • Such alternatives to the above qualifications as the Board may find appropriate and acceptable.
     
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Summary:
    To serve as a technical resource for the installation, configuration, and maintenance of School District's network and telephony equipment and the copper/fiber optic cable infrastructure.
      Essential Duties and Responsibilities: 
    • Ensure network and telephony equipment operability and connectivity.
    • Install, configure, and maintain network and telephony equipment and associated peripherals.
    • Perform network and telephony problem determination and resolution.
    • Install, configure and maintain network and telephony infrastructure cabling.
    • Implement network and telephony equipment security, system / data backups, and network security.
    • Maintain an accurate inventory and system drawings of all network, telephony and cabling equipment and components.
    • Maintain District network and telephony hardware and software standards as set forth in the district's technology plan and by the Director of Technology.
    • Oversee the daily operations of the District's Windows, VMWare, and Apple Xserve servers and applications.
    • Provide stable, secure, and appropriately scaled server environments consistent with the district's service level agreements.
    • Maintain a cooperative working relationship with the members of the Information Technology staff and the district community.
    • Communicate effectively.
    • Perform other tasks and assumes other responsibilities as assigned.






    Apply