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Mitel Support Engineer Jobs (NOW HIRING)

Challenger School Human Resources

VoiP Engineer

Sandy, UT · On-site

$90K - $110K/yr

This role combines telecommunications support, basic networking, infrastructure installation, and ... Experience with Mitel, ShoreTel, or similar systems * Experience with mobile device management (MDM)

Symmetry I.T.

Network Engineer

Manhattan, NY

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... Mitel, 3CX, or equivalent) * Strong command of Microsoft 365 administration: Exchange Online, Teams ...

Symmetry I.T.

Network Engineer

Manhattan, NY · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... Mitel, 3CX, or equivalent) * Strong command of Microsoft 365 administration: Exchange Online, Teams ...

Symmetry I.T.

Network Engineer

Manhattan, NY · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... Mitel, 3CX, or equivalent) * Strong command of Microsoft 365 administration: Exchange Online, Teams ...

RingCentral, Inc

Solutions Engineer

Belmont, CA · On-site

Provide pre-sales technical and sales support for accounts in assigned segment. * Develop and ... Mitel Experience is preferred, but not required * Ability to teach other members of the team and ...

TUSCOM

Network Engineer

Tuscaloosa, AL · On-site

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

TUSCOM

Network Engineer

Tuscaloosa, AL · On-site

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

TUSCOM

Network Engineer

Tuscaloosa, AL

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

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How much do mitel support engineer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

What are Mitel Support Engineers?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer, and why are they important?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.
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What job categories do people searching Mitel Support Engineer jobs look for? The top searched job categories for Mitel Support Engineer jobs are:
Mitel Support Engineer jobs near you

VoiP Engineer

Challenger School Human Resources

Sandy, UT • On-site

$90K - $110K/yr

Full-time, Per diem

Medical, Retirement, PTO

Posted 4 days ago

Job description

Challenger School is seeking a VoiP Engineer.
Location: Salt Lake City, UT
Department: Management Information Systems (MIS)
Travel: Required (seasonal, multi-state)
About Challenger School
Challenger School is a mission-driven educational organization focused on developing independent, productive thinkers. Our campuses rely on stable, well-documented telecommunications and network systems to support staff, students, and operations across multiple states.
About the Role
The VoiP Engineeris a hands-on technical role responsible for supporting voice systems, network infrastructure, and physical connectivity across Challenger campuses and corporate offices.
This role combines telecommunications support, basic networking, infrastructure installation, and help desk responsibilities. Work is performed both at a desk and onsite in classrooms, wiring closets, and equipment rooms.
This position is best suited for an IT professional who values clear standards, documentation, accountability, and practical problem-solving in real-world environments.
Key Responsibilities
Telecommunications Systems
  • Support and maintain IP-PBX and digital phone systems
  • Troubleshoot VoIP, SIP, and analog (FXO/FXS) systems
  • Perform adds, moves, and changes
  • Troubleshoot carrier services (POTS, SIP, business voice)
  • Apply updates and patches to telecom systems
  • Work with carriers and vendors to resolve service issues
  • Support mobile device provisioning and management

Network & Data Communications
  • Execute switch and router configuration changes using SOPs
  • Install and configure network equipment
  • Collect diagnostics and assist with troubleshooting
  • Work with OEM support for break/fix issues
  • Apply updates and patches to network systems

Infrastructure & Cabling
  • Install and maintain structured cabling (voice and data)
  • Perform wire termination and cable testing
  • Install and manage MDF, IDF, and MPOE environments
  • Install racks, cable management systems, and related hardware
  • Support infrastructure projects, upgrades, and carrier transitions
  • Work with contractors and service providers
  • Create and maintain standard operating procedures (SOPs)
    General Equipment Support
    • Install and replace IT equipment (servers, UPS, desktops, peripherals)
    • Follow established deployment and configuration standards

    Help Desk Support
    • Provide Tier 1-2 support for assigned systems and services
    • Troubleshoot issues via phone, remote tools, and ticketing systems
    • Support users across multiple campuses and remote locations
    • Document issues and resolutions clearly

    Travel & Schedule Expectations
    • Travel to Challenger locations in Utah, California, Nevada, Idaho, and Texas
    • Approximately 2-3 months of travel per year, with heavier travel during summer
    • Mileage and per diem reimbursement provided
    • Scheduled and occasional after-hours and weekend work required

Required Qualifications
  • Experience with telecommunications systems (IP-PBX, VoIP, SIP)
  • Basic networking knowledge (TCP/IP, switching, routing)
  • Experience troubleshooting voice and carrier services
  • Ability to perform physical installation work (cabling, racks, equipment)
  • Strong problem-solving and documentation skills
  • Help desk or end-user support experience
  • Valid driver's license and ability to travel

Preferred Qualifications
  • Experience with Mitel, ShoreTel, or similar systems
  • Experience with mobile device management (MDM)
  • Experience in multi-site or campus environments
  • Familiarity with ticketing and remote support tools

Physical Requirements
  • Ability to work in wiring closets, equipment rooms, and active environments
  • Ability to lift and move IT equipment (up to approximately 40 lbs)
  • Ability to use tools for cabling and equipment installation

Salary $90,000-$110,000 commensurate with experience
Benefits include significant Challenger student tuition discounts for children or grandchildren, and (full-time only) health insurance, a 401(k) retirement plan, and paid time off.
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