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Mitel Support Engineer Jobs (NOW HIRING)

TUSCOM

Network Engineer

Tuscaloosa, AL

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

TUSCOM

Network Engineer

Tuscaloosa, AL · On-site

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

TUSCOM

Network Engineer

Tuscaloosa, AL

... support VoIP phone systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and ...

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL · On-site

$17.50 - $23.75/hr

... Mitel, and Cisco phone/Finesse contact center environments), security tools (Huntress ITDR/EDR ... Collaborate with Tier 1 and Tier 2 support staff, system administrators, network engineers, and ...

Joink CTI

VOIP Systems Technician

Terre Haute, IN · On-site

The technician will work closely with clients, carriers, vendors, and internal engineering teams to ... supporting VOIP platforms such as: * Microsoft Teams Phone * RingCentral * Zoom Phone * 8x8 * Mitel

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL

$17.50 - $23.75/hr

... Mitel, and Cisco phone/Finesse contact center environments), security tools (Huntress ITDR/EDR ... Collaborate with Tier 1 and Tier 2 support staff, system administrators, network engineers, and ...

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

The technician will work closely with clients, carriers, vendors, and internal engineering teams to ... supporting VOIP platforms such as: * Microsoft Teams Phone * RingCentral * Zoom Phone * 8x8 * Mitel

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

The technician will work closely with clients, carriers, vendors, and internal engineering teams to ... supporting VOIP platforms such as: * Microsoft Teams Phone * RingCentral * Zoom Phone * 8x8 * Mitel

Black Box Corporation

UC Technician II

Fresno, CA

Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems ... Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.) Responsibilities: * Install and program ...

AccorHotel

Assistant IT Manager

New York, NY · On-site

$95K/yr

Manage on-site deliveries, installations, and SLAs with Cisco, Mitel, Siemens, and other technology ... Technical Support: Provide prompt resolution of hardware, software, and connectivity issues ...

AccorHotel

Assistant IT Manager

New York, NY

$95K/yr

Manage on-site deliveries, installations, and SLAs with Cisco, Mitel, Siemens, and other technology ... Technical Support: Provide prompt resolution of hardware, software, and connectivity issues ...

Sunset Studios

Senior IT Analyst

Los Angeles, CA · On-site

$38.50 - $52/hr

Oversee AV and conferencing systems (Zoom Rooms, Teams Rooms, RingCentral/Mitel) for studio ... cture support, network administration, or systems engineering in a mid-to-large corporate ...

Black Box

Unified Communication Technician

Fresno, CA · On-site

Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems ... Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.) Responsibilities: Install and program UC ...

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Showing results 21-40

All JobsMitel Support Engineer Jobs

Mitel Support Engineer information

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How much do mitel support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

What is a Mitel Support Engineer?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.
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Mitel Support Engineer jobs near you
Infographic showing various Mitel Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

27 - Technology Engineer Level III

Belton School District 124

Belton, MO • On-site

$72K - $95K/yr

Full-time

Posted 9 days ago

Job description

Position Type:
Technology/Technology Engineer - Level III
Date Posted:
8/3/2026
Location:
Belton School District
Full-time Technology Engineer - Level III. Salary range: $72,102/year - $95,923/year + full benefits, exempt.
The Belton School District is seeking a Technology Engineer - Level III with a broad foundation in enterprise computer technology operations. This position supports an environment of approximately 5500 users and devices. The primary focus of this role is IT service management, service desk and work-order operations and escalation, technology purchasing, technology asset and supply inventory management, and coordination of small technology projects. The position may also administer selected systems based on the successful candidate's experience and district needs.
Primary responsibilities include:
  • Apply IT service management practices to improve incident, service request, problem, change, knowledge, and service-delivery processes.
  • Coordinate the technology help desk and work-order system, including request intake, prioritization, assignment, queue monitoring, escalation, follow-up, documentation, and service metrics.
  • Provide and coordinate escalated technical support, ensuring issues are appropriately owned, communicated, and resolved.
  • Manage technology purchasing activities, including technology standards, quotes, requisitions, vendor coordination, receiving, warranty tracking, and purchasing documentation.
  • Maintain accurate technology asset and supply inventories, including tagging, assignment, stock levels, audits, lifecycle status, and disposition.
  • Plan and coordinate minor technology projects, including schedules, vendors, communication, documentation, implementation, and handoff to operations.
  • Develop and maintain procedures, knowledge-base articles, standards, and operational documentation.
  • Manage or assist with selected technology systems when aligned with existing knowledge, experience, and district needs.

Preferred knowledge and experience in areas listed below are a plus:
  • Broad working knowledge across end-user computing, networking, servers, cloud services, identity and access, security, and device management.
  • ITIL Foundation or other IT service management training or credentials preferred.
  • Technical project management or project coordination experience.
  • Network LAN, firewall and content filter, and IP phone system management, including HP networking equipment, Fortinet security gateways, and Mitel systems.
  • Microsoft Server and Active Directory management and virtualization using VMware.
  • JAMF administration; Apple macOS, iOS, and iPadOS experience; and Google Workspace experience.
  • Large-scale device deployment and management.
  • Certification in a related technical field preferred.
  • Experience in educational environments and systems.

This position will report directly to the District Technology Director.
The Belton School District is committed to building a culturally diverse educational environment. The Belton School District is especially interested in candidates who can contribute to the diversity and excellence of the academic community. Women, minorities, individuals with disabilities and veterans are encouraged to apply.

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