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Mitel Support Engineer Jobs (NOW HIRING)

Alaska Communications

Systems Engineer I

Homer, AK · On-site

The System Engineer will design, deploy, maintain and support telecom systems including TDM switches, (DMS 100, DMS 10, Redcom, Mitel), VoIP platforms (MetaSwitch), SS7 signaling systems for call ...

New

Onco360

Telecommunications Engineer II

Louisville, KY · On-site

$78K/yr

Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications. * Develop telecom architecture standards, engineering ...

Alaska Communications

Systems Engineer I

Fairbanks, AK · On-site

The System Engineer will design, deploy, maintain and support telecom systems including TDM switches, (DMS 100, DMS 10, Redcom, Mitel), VoIP platforms (MetaSwitch), SS7 signaling systems for call ...

New

Motion Recruitment

Network Engineer

Augusta, GA · Hybrid

NETWORK ENGINEER (Network Support) Location: Augusta, GA (Hybrid/Onsite) Type: Contract / Contract ... Experience supporting PowerSchool or other ERP platforms. * Experience supporting Mitel ...

Alaska Communications

Systems Engineer I

Anchorage, AK · On-site

The System Engineer will design, deploy, maintain and support telecom systems including TDM switches, (DMS 100, DMS 10, Redcom, Mitel), VoIP platforms (MetaSwitch), SS7 signaling systems for call ...

New

Honey Creek Staffing

Network Engineer

Omaha, NE · On-site

Responsibilities : • Troubleshooting/Working with DHCP, TCP/IP, and DNS • Support and ... • Experience with Mitel/Zoom Solutions Company : Honey Creek Staffing is a staffing and ...

Alaska Communications

Systems Engineer I

Juneau, AK · On-site

The System Engineer will design, deploy, maintain and support telecom systems including TDM switches, (DMS 100, DMS 10, Redcom, Mitel), VoIP platforms (MetaSwitch), SS7 signaling systems for call ...

New

Alaska Communications

Systems Engineer I

Fairbanks, AK · On-site

The System Engineer will design, deploy, maintain and support telecom systems including TDM switches, (DMS 100, DMS 10, Redcom, Mitel), VoIP platforms (MetaSwitch), SS7 signaling systems for call ...

New

Alaska Communications

Systems Engineer I

Soldotna, AK · On-site

The System Engineer will design, deploy, maintain and support telecom systems including TDM switches, (DMS 100, DMS 10, Redcom, Mitel), VoIP platforms (MetaSwitch), SS7 signaling systems for call ...

New

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to ... This is a truly unique opportunity to consolidate multiple operations, delivery and support ...

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to ... This is a truly unique opportunity to consolidate multiple operations, delivery and support ...

Scan source

Design Engineer I - Comms

Greenville, SC · On-site

$46K - $61K/yr

Avaya/Mitel * Technical documentation, business analysis and/or technical writing experience a plus ... While we're committed to providing top-tier solutions, we're just as committed to supporting our ...

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Mitel Support Engineer information

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How much do mitel support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for mitel support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Mitel Support Engineer?

Mitel Support Engineers are IT professionals who specialize in installing, maintaining, and troubleshooting Mitel communication systems, such as VoIP phones, unified communications, and contact center solutions. They provide technical support to businesses using Mitel products, ensuring smooth operation, system upgrades, and rapid resolution of issues. These engineers often work with both hardware and software, collaborating with clients and vendors to deliver effective solutions for unified communication needs.

What are the key skills and qualifications needed to thrive as a Mitel Support Engineer?

To thrive as a Mitel Support Engineer, you need expertise in VoIP telephony, networking, problem-solving, and a strong understanding of Mitel’s product suite, often supported by relevant IT certifications. Familiarity with Mitel MiVoice systems, call control software, SIP protocols, and ticketing systems is typically required. Excellent communication, patience, and analytical skills help you effectively diagnose issues and collaborate with clients and team members. These skills ensure reliable service delivery, quick issue resolution, and optimal customer satisfaction in complex telecommunications environments.

What are some common challenges faced by Mitel Support Engineers when troubleshooting client issues, and how can they be addressed?

Mitel Support Engineers often encounter challenges such as diagnosing complex VoIP connectivity problems, managing diverse customer environments, and keeping up with frequent software updates. Addressing these requires strong analytical skills, effective communication with both technical and non-technical users, and continuous learning about new Mitel features and best practices. Proactively documenting solutions and collaborating with other support engineers can also speed up problem resolution and enhance the customer experience.

What is the difference between Mitel Support Engineer vs Network Support Engineer?

AspectMitel Support EngineerNetwork Support Engineer
CertificationsMitel certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, VoIP service companiesIT firms, enterprise organizations, service providers

The Mitel Support Engineer primarily focuses on supporting Mitel telecommunication systems and VoIP solutions, often requiring specific vendor certifications. In contrast, a Network Support Engineer handles broader network infrastructure issues across various platforms and vendors. Both roles require networking knowledge and certifications, but Mitel Support Engineers specialize in Mitel products, making their expertise more vendor-specific.

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What are popular job titles related to Mitel Support Engineer jobs?

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Mitel Support Engineer jobs near you
Infographic showing various Mitel Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Engineer - Telecommunications

Las Vegas, NV • Hybrid

The Rockridge Group
See more jobs at The Rockridge Groupexternal

Full-time

Re-posted 7 days ago

Job description

TITLE:  TELECOMM ENGINEER
LOCATION: LAS VEGAS
DURATION: 3+ months (possibility to be extended – based on need)
 
Job Summary:
We are seeking a skilled and experienced Telecomm Engineer (1 FTE, up to 40hrs per week) to handle daily ticket management and problem triage within our organization. The selected individual or firm will be responsible for ensuring that all telecommunication-related issues are promptly addressed, accurately diagnosed, and efficiently resolved. This role is critical in maintaining the operational integrity and reliability of our telecommunication systems. Position is required to be onsite in Las Vegas, NV. Some remote work to support Boyd sites in other states with Carriers or local PBX tickets (MACDs) as needed. 
 
Scope of Work
1. Ticket Management
  • Review, prioritize, and manage daily tickets related to telecommunication issues.
  • Ensure timely acknowledgment and response to all incoming tickets.
  • Document all actions taken and resolutions provided in the ticketing system.
  • Service Now and Preferred
2. Problem Triage
  • Analyze and triage problems to determine the root cause of telecommunication issues.
  • Collaborate with relevant teams to gather necessary information for accurate diagnosis.
  • Categorize issues based on severity and impact on operations.
3. Issue Resolution
  • Develop and implement effective solutions for identified telecommunication problems.
  • Escalate complex issues to higher-level support or external vendors when necessary.
  • Verify resolution and confirm problem closure with stakeholders.
4. Reporting and Documentation
  • Maintain detailed records of all activities, resolutions, and communications.
  • Generate regular reports on ticket status, trends, and recurring issues.
  • Provide recommendations for improving telecommunication processes and reducing recurring problems.
5. Communication and Collaboration
  • Communicate effectively with internal teams, management, and external vendors.
  • Participate in regular meetings to discuss ticket trends, system performance, and improvement strategies.
  • Provide training and support to staff on telecommunication systems and best practices.
 
 
 
 
Qualifications 
  • Two (2+) years of professional experience
  • Proven experience as a Telecomm Engineer or in a similar role.
  • Strong knowledge of telecommunication systems, networks, and protocols.
  • Proficiency in using ticketing systems and diagnostic tools. (Service Now and Preferred)
  • Preferred knowledgeable and experienced telecom tech with experience NEC, Mitel, Avaya, Percipia)
  • Priorities for body of knowledge:
    • Mitel - Top
    • Avaya - 2nd
    • Percipia - 3rd
    • NEC - 4th