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Behavioral Health Case Manager

Starting Pay Range $22.11 - $26.01 per hour

Job Summary: The Behavioral Health Case Manager provides services to the patient population of Pueblo Community Health Center to minimize barriers, improve overall health outcomes and empower patients to become an active participant in their own care. Collaborates with PCHC providers, clinical support staff and community resources to facilitate positive patient outcomes. Utilizes population health management strategies including basic analysis of data including social determinants of health to identify populations in need of intervention. Provides supportive intervention with identified populations including motivational interviewing, safety checks, reminder calls, connecting patients to internal and community resources to improve patient health outcomes, quality of life, and patient experience.

Supervision Exercised:  None

Education/Experience/License/Certification:

• Bachelor’s degree in a human services-related field required.
• Minimum of five (5) years of healthcare experience required.
• Equivalent combinations of education and relevant experience may be considered.
• Experience in behavioral health, case management, care coordination, social services, or a related field preferred.
• Current valid driver’s license and proof of auto insurance in accordance with state law required.

Required Travel: Occasional travel may be required including day-to-day local travel.

Knowledge/Skills/Abilities:

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to work independently.
2. Excellent interpersonal skills.
3. Essential to have ability to understand verbal information, ability to exchange verbal information with others and ability to present information verbally.
4. Essential to have ability to read and understand written materials and ability to compose information/instruction in written form.
5. Essential to have ability to memorize.
6. Essential to have ability to prioritize and be organized
7. Essential to be able to reason mathematically and to have analytical and problem-solving skills.
8. Computer skills including database utilization required. 
9. Conversational Spanish desirable.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. Ensure the functions and activities of this department and embrace the philosophy, mission, and values of the Communicate with Heart Model service Model supported by the Board of Directors of Pueblo Community Health Center, Inc.
2. Adhere to the guidelines and procedures of Pueblo Community Health Center, Inc.
3. Follow instructions from the immediate supervisor and adhere to the established organizational chain of command.
4. Facilitate patient access to Pueblo Community Health Center, staff and resources at Pueblo Community Health Center.
5. Assess social drivers of health using approved screening tools and coordinate appropriate interventions and resources to address identified needs.
6. Provide support to patients and their families with assisted living and nursing home placements when identified by primary care and behavioral health providers.
7. Utilize screening tools and skills to identify appropriate resources, timely access and appropriate resources. (SDOH, PHQ9,). 
8. Identify patient concerns and link to appropriate resources such as depression, anxiety, trauma, housing, transportation, income support.
9. Case manages patients within the practice that have been identified through screening activity and/or referred by behavioral health and medical providers that can benefit from behavioral health and/or case management services. This includes patients of special population programs i.e.  Provide support to patients in special populations programs i.e. homeless, migrant health, MAT, Prenatal/OB, Behavioral Health and Chronic Health Management as well as other State and Federal Programs.
10. Initiate patient contacts to schedule Behavioral Health intake appointments and provide brief screens of patient needs, and strengths, using various screening tools and skills.
11. Assist patients to complete paperwork for assistance programs (Food Benefits, SSI, Medicaid/Medicare, assisted living and nursing home care).
12. Maintain appropriate and timely documentation of patient contact, referrals made, and services provided in the medical record. 
13. In collaboration with Medical and Behavioral Health providers, determine appropriate and timely referrals to PCHC and community services.
14. Coordinate care with patients, family and community stakeholders to facilitate continuity of care and positive outcomes.
15. Create initial action plans/care plans to facilitate linkage to appropriate community PCHC resources and link patients to appropriate resources, which may include; behavioral health treatment, care coordination, community social resources and substance abuse treatment options.
16. Develop and maintain collaborative relationships with PCHC co-workers, providers and with community stakeholders.
17. Must have the ability to maintain proper boundaries with their patients, internal and community relationships.
18. Serve as an advocate and informational resource for PCHC patients, staff and community stakeholders.
19. Research resources and link patients to appropriate resources.
20. Maintain patient confidentiality per HIPPA.
21. Perform other related duties as assigned

The above duties are not all inclusive and are not intended to limit or define the duties that may be assigned.

Physical Demands:

The physical demands described here are representative of those that are typically required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. The employee frequently communicates with employees and the public and must be able to exchange accurate information while performing patient care tasks and routine office tasks.
2. The employee frequently retrieves and disseminates information using written materials and electronic devices.
3. The employee frequently observes, receives and otherwise obtains information from all relevant sources and identifies information by categorizing, recognizing differences or similarities, and detecting changes in circumstances or events.
4. The employee frequently operates computers and other office productivity equipment.
5. The employee frequently remains in a stationary position while performing routine office tasks.
6. The employee frequently moves about the office; and positions self while performing routine office duties such as accessing files and operating equipment.
7. The employee frequently moves or positions objects weighing up to 10 pounds while performing routine office duties such as opening file drawers, moving patient files, etc.

Closing Date: Open until filled.

Pueblo Community Health Center is a tobacco-free workplace. EOE

Apply online at Pueblo Community Health Center