Job Summary:
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. They are seeking a Desktop Technician responsible for providing onsite support for technology issues, ensuring the proper operation of applications and equipment, and troubleshooting software and hardware issues on various devices.
Responsibilities:
• Primary duty is machine imaging and configurations for user and pre-configs
• Configure, repair and ship all equipment according to SLA’s (HP, Dell, Apple devices)
• Service Now ticketing system for ticket assignments, updates and status
• Provide Next Day SLA’s for standard configurations
• Check in/ QA all returned equipment daily
• Assist with receiving and stocking Inventory
• Follow checklist and all procedures accurately provided by the team leader and client
• Hardware Repairs- ordering parts and replacing onsite (mostly HP and Chromebook)
Qualifications:
Required:
• Certifications- A+, HP certification to perform onsite hardware repairs
• Apple knowledge is essential
• Limited to no end user client interaction
• Other duties as assigned
• Maintain a clean and organized workspace.
• Maintain highest level of customer satisfaction
• Communicate effectively with management, team lead and team members
• Represent CompuCom in a professional and businesslike manner
Company:
CompuCom is a provider of information technology solutions for businesses. Founded in 1987, the company is headquartered in Plano, USA, with a team of 5001-10000 employees. The company is currently Late Stage.