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Microsoft Customer Support Jobs in Silver Spring, MD

Microsoft

Sr. Software Engineer - CTJ - Poly

Reston, VA · On-site

$127K - $168K/yr

... to support. Leveraging state-of-the-art technologies, you will be instrumental in delivering ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$133K - $219K/yr

... to support. Leveraging state-of-the-art technologies, you will be instrumental in delivering ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$101K - $138K/yr

Build features and systems that support security, compliance, management, and reliability scenarios for both internal Microsoft platforms and customer-facing services. * Collaborate closely with ...

TransUnion

Customer Support Operations

Washington, DC · On-site

Rep II, Customer Support Operations This team supports a portfolio of critical telecom products ... Advanced proficiency in Microsoft Office tools, especially Excel (including pivot tables and ...

Microsoft

Software Engineer II - CTJ - Top Secret

Reston, VA · On-site

$101K - $138K/yr

Candidates must be able to meet Microsoft, customer and/or government security screening ... Support a 24x7 live site support model for the services the team owns. * Experience with Kubernetes ...

Microsoft

Software Engineer - CTJ - Poly

Reston, VA · On-site

$111K - $183K/yr

... Supports identification of dependencies, and the development of design documents for a product ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Transunion

Customer Support Operations

Reston, VA

$18.22 - $26.44/hr

Operating at the intersection of customer support and technical operations, the team collaborates ... Advanced proficiency in Microsoft Office tools, especially Excel (including pivot tables and ...

Transunion

Customer Support Operations

Washington, DC

$18.22 - $26.44/hr

Operating at the intersection of customer support and technical operations, the team collaborates ... Advanced proficiency in Microsoft Office tools, especially Excel (including pivot tables and ...

TransUnion

Customer Support Operations

Washington, DC

$18.22 - $26.44/hr

Operating at the intersection of customer support and technical operations, the team collaborates ... Advanced proficiency in Microsoft Office tools, especially Excel (including pivot tables and ...

TransUnion

Customer Support Operations

Reston, VA

$18.22 - $26.44/hr

Operating at the intersection of customer support and technical operations, the team collaborates ... Advanced proficiency in Microsoft Office tools, especially Excel (including pivot tables and ...

TransUnion

Customer Support Operations

Reston, VA · On-site

Operating at the intersection of customer support and technical operations, the team collaborates ... Advanced proficiency in Microsoft Office tools, especially Excel (including pivot tables and ...

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All JobsMicrosoft Customer Support JobsMicrosoft Customer Support Jobs in Silver Spring, MD

Microsoft Customer Support information

See Silver Spring, MD salary details

$11

$23

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How much do microsoft customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for microsoft customer support in Silver Spring, MD is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $27.36 per hour, depending on experience, location, and employer.

Does Microsoft have customer support people?

Yes, Microsoft employs customer support professionals who assist users with technical issues related to Microsoft products and services. These support roles often require knowledge of Microsoft software, troubleshooting skills, and customer service experience, and may involve working through various channels such as phone, chat, or email.

What skills and qualifications are needed for Microsoft Customer Support?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a Microsoft Customer Support do?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Does Microsoft Customer Support offer remote jobs?

Microsoft Customer Support roles often offer remote work options, especially for positions involving technical assistance and customer service. These jobs typically require strong communication skills, familiarity with Microsoft products, and sometimes specific certifications, with many roles allowing flexible or fully remote schedules.
What are popular job titles related to Microsoft Customer Support jobs in Silver Spring, MD? For Microsoft Customer Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Silver Spring, MD look for? The top searched job categories for Microsoft Customer Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Microsoft Customer Support jobs? Cities near Silver Spring, MD with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,824 per year, or $24 per hour.

Principal Software Engineering Manager - CTJ - Poly

Microsoft

Reston, VA • On-site

$188K - $304K/yr

Full-time

Posted 18 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

78th of 242 rated software companies

Job description

Overview
Join the Microsoft Specialized Cloud (MSC) team, building the cloud platforms and services that enable Microsoft's security, productivity, and Azure solutions for U.S. Government and sovereign cloud customers. As a Software Engineering Manager on the MSC team, you will partner with engineering teams across Azure, Microsoft 365, and Security to build, operate, and modernize a large-scale Commerce platform that supports highly regulated cloud environments. Your team will help government and sovereign customers understand their consumption and billing, enable compliant procurement and marketplace transactions, and ensure seamless access to Microsoft cloud services while meeting stringent security, compliance, and operational requirements. We are looking for people who bring fresh ideas, diverse perspectives, and a passion for solving complex challenges at scale to help deliver cloud capabilities that support critical government and national mission outcomes.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Guides partnership with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements within and across teams.
  • Guides teams and leads identification of dependencies and the development of design documents for a product, application, service, or platform.
  • Optimizes, debugs, refactors, and reuses code to improve performance and maintainability, effectiveness, and return on investment (ROI).
  • Guides team to drive multiple group's project plans, release plans, and work items in coordination with appropriate stakeholders (e.g., project managers).

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
    • OR equivalent experience.

Other Requirements:
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation
    (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
  • Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred Qualifications:
  • Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
    • OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
    • OR equivalent experience.
  • 4+ years people management experience.

Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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