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Microsoft Customer Support Jobs in Rio Rancho, NM

Provide customer support as requested including coordination of menu & dietary systems support ... Experience in Microsoft Office Suite of Programs including Word, Excel, PowerPoint & Access

Provide customer support as requested including coordination of menu & dietary systems support ... Experience in Microsoft Office Suite of Programs including Word, Excel, PowerPoint & Access

Provide customer support as requested including coordination of menu & dietary systems support ... Experience in Microsoft Office Suite of Programs including Word, Excel, PowerPoint & Access

IT Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

... Microsoft 365 applications, Outlook, web browsers, printers, and other commonly used workplace ... customer service. Background and Drug test required prior to employment

... customers, while providing our employees a stimulating and satisfying work environment as we ... Schedule and manage security controls for meetings using Microsoft Calendar. * Record and ...

Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ... Microsoft Windows/Servers: Strong knowledge of patching, maintenance, and differentiating physical ...

Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ... Microsoft Windows/Servers: Strong knowledge of patching, maintenance, and differentiating physical ...

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Microsoft Customer Support information

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How much do microsoft customer support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for microsoft customer support in Rio Rancho, NM is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $24.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

What are popular job titles related to Microsoft Customer Support jobs in Rio Rancho, NM? For Microsoft Customer Support jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Rio Rancho, NM look for? The top searched job categories for Microsoft Customer Support jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Microsoft Customer Support jobs? Cities near Rio Rancho, NM with the most Microsoft Customer Support job openings:

Business Development Manager

bekco

Albuquerque, NM • On-site

Other

Posted 12 days ago


Job description

The Business Development Manager will develop and coordinate the department’s sales & marketing activities under the supervision of the department director.  Interact with team members to coordinate company & department capabilities presentations to prospective and existing street, national & regional account customers.  Position includes maintaining business relationships and conducting business reviews with selected customers.

  • Conduct sales & capabilities presentations independently or in conjunction with division sales staff
  • Coordinate culinary service requests as needed by customer base (i.e., mini food shows, test kitchen, chef, dietitian and product specialists)
  • Conduct business reviews and follow up on action items with customers and Division personnel
  • Work with department manager & training department on preparation of sales training programs for non-commercial segments
  • Develop & schedule web based educational resources, including webinar series for department, sales staff & customers
  • Work with department manager & marketing manager to develop and coordinate media required for training resources
  • Obtain and maintain ServSafeTM Trainer Certification
  • Coordinate & Conduct ServSafeTM & In-Service Educational Programs for customers
  • Coordinate & Conduct FOCUS Performance Improvement Process with select customers
  • Interact with Broker & Manufacturer Reps on product introductions & new trends to department customer base
  • Interact with external resource providers to identify and implement customer solutions as requested
  • Provide customer support as requested including coordination of menu & dietary systems support
  • Overnight travel required as needed to maintain business relationships and conduct business reviews with potential customers

Job Qualifications

  • Outside Sales Experience preferred
  • ServSafeTM Trainer Certification Required
  • Excellent communication skills with an ability to express Ben E Keith’s total value program to prospects, customers, sales staff & trainees
  • Experience in Microsoft Office Suite of Programs including Word, Excel, PowerPoint & Access
  • Ability to learn and work in Ben E. Keith systems such as KBIT & GUI, Explorer & Outlook
  • Ability to work in a team environment under tight deadlines
  • Ability to work independently
  • College degree preferred or relevant experience in lieu of degree