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Microsoft Customer Support Jobs in Rio Rancho, NM

Path Forward IT

Support Engineer II

Albuquerque, NM · On-site

Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ... Microsoft Windows/Servers: Strong knowledge of patching, maintenance, and differentiating physical ...

Path Forward IT

Support Engineer II

Albuquerque, NM · On-site

Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ... Microsoft Windows/Servers: Strong knowledge of patching, maintenance, and differentiating physical ...

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How much do microsoft customer support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for microsoft customer support in Rio Rancho, NM is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $24.86 per hour, depending on experience, location, and employer.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Customer Support representative can be competitive, often requiring relevant technical skills, customer service experience, and familiarity with Microsoft products. The hiring process typically involves multiple interview rounds, technical assessments, and demonstrating strong communication skills.

How much does Microsoft pay hourly?

Microsoft Customer Support representatives typically earn between $15 and $25 per hour, depending on experience, location, and specific role. Entry-level positions may start at the lower end, while experienced agents or those with specialized skills can earn higher wages. The role often involves customer service skills and familiarity with Microsoft products and tools.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What skills are needed for Microsoft customer service?

Microsoft customer support representatives need strong communication and problem-solving skills, technical knowledge of Microsoft products, and the ability to troubleshoot issues effectively. Familiarity with customer service tools, patience, and the ability to work in a team environment are also important for success in this role.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Can I work from home for Microsoft?

Microsoft Customer Support roles often offer remote work options, especially for positions that involve troubleshooting and customer service. However, availability depends on the specific role, team, and location, and some positions may require on-site presence or hybrid arrangements. Candidates should review the job listing for remote work policies and requirements.
What are popular job titles related to Microsoft Customer Support jobs in Rio Rancho, NM? For Microsoft Customer Support jobs in Rio Rancho, NM, the most frequently searched job titles are:
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Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,333 per year, or $21.8 per hour.
Support Engineer II

Support Engineer II

Path Forward IT

Albuquerque, NM • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Be an early applicant

Job description

Description:

Support Engineer II

Company: Path Forward IT
Location: Albuquerque, NM


About the Role:

Path Forward IT is seeking a Support Engineer II to provide intermediate technical support primarily by phone and ticketing system, with occasional onsite assignments. The role is responsible for following established procedures, monitoring ticket queues, and maintaining service level agreements (SLAs) for tickets and calls.


Key Responsibilities:

  • Document all activities, projects, and tickets daily in the ticketing system.
  • Handoff and document in-progress tickets before the end of each shift.
  • Monitor ticket gateway and designated queues.
  • Escalate issues according to IT Glue documentation.
  • Resolve escalations from the Level I team as assigned.
  • Create or update IT Glue articles with new customer findings.
  • Assist with ISP and vendor calls for service outages.
  • Build client rapport during onsite visits (in-person troubleshooting, site walkthroughs, client interaction).
  • Travel up to 25–50% as assigned.

Expectations:

  • Maintain established call and ticket SLAs as defined by manager.
  • Maintain customer satisfaction (CSAT) scores as defined by manager.
  • Submit weekly timesheets by end of shift Friday.
  • Work and document established billable hours each week.
  • Be available for on-call weeks and company-wide outage responses.
  • Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies:

  • Ticketing software: Incident management and time tracking.
  • Remote support: Running scripts and pushing actions.
  • Active Directory: Strong knowledge of domain controllers, group policy, and security groups.
  • Virtualization: Strong knowledge of VMware/Hyper-V for incident and operational support.
  • Microsoft Windows/Servers: Strong knowledge of patching, maintenance, and differentiating physical/virtual servers; ability to add new drivers to print servers.
  • Networking: Strong troubleshooting skills (DHCP, DNS, VLAN, and circuit/ISP issues).
  • AzureAD and Microsoft 365: Strong working knowledge.
  • Microsoft Servers and Network Equipment: Installation, troubleshooting, and training.
  • Project Documentation: Proficiency with central repositories for project documentation.
  • Maintain a strong understanding of technical infrastructure (servers, networks, and applications).
  • Software as assigned.

Physical Requirements:

  • Ability to handle equipment, talk, hear, read, write, and interpret documents.
  • Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

Why Join Path Forward IT?

Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones.

A Team Environment Built for Growth:

Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team.You’ll enjoy the best of both worlds:

  • The autonomy and client engagement typical of a local MSP
  • The resources, support, and structure of a leading national IT services organization

A Unique Opportunity Through Blue Alliance:

As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.

Benefits of working at Path Forward IT:

  • Be part of a fun, awesome team
  • 9 paid holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision and dental insurance
  • Life insurance and disability insurance
  • Cell phone stipend
  • 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

  1. Entrepreneurial Culture
  2. Fast-paced Flow, with a Variety of Projects
  3. Collaborative Work Environment
  4. Training & Certifications
  5. Career Growth Opportunities

Ready for the next step?The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.Please be advised we, Path Forward IT, participate in E-Verify.

Requirements: