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Microsoft Azure Customer Success Manager Jobs (NOW HIRING)

SHI

Customer Success Manager - Microsoft

Charlotte, NC · On-site

$70K - $250K/yr

Job Summary The Customer Success Manager - Microsoft is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through ...

Govcio LLC

Customer Success Manager (Remote)

GovCIO is currently hiring for a Customer Success Manager (CSM) to support Veterans Affairs (VA ... Experience with Microsoft Azure with the ability to search for Resource Groups across the SDP and ...

MongoDB

Customer Success Manager

Manhattan, NY · On-site

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 ...

Vamonos IT LLC

Microsoft Azure Engineer

Ashburn, VA · On-site

$85K - $115K/yr

Lead the architecture, deployment, and management of Azure cloud resources, including virtual ... our customers' success and include an inward focus on our team and interactions with each other.

Keylent Inc

Microsoft Azure Engineer

$65 - $84.75/hr

Keylent Inc is seeking a Microsoft Azure Engineer to design, implement, and maintain cloud-based ... Developing automation scripts and using infrastructure-as-code tools (e.g., Azure Resource Manager ...

Netrio

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client ... Microsoft solutions including: Azure, M365, Intune, ASR, Teams, and SharePoint * Server technology ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

MongoDB

Senior Customer Success Manager

Chicago, IL · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ... Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 ...

Cosán Group

Customer Success Manager

Customer Success Manager (Hybrid - Tampa, FL | WFH - Select States) Candidates must be legally ... Strong proficiency with CRM systems, Microsoft Office, and customer reporting tools. * Excellent ...

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Microsoft Azure Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do microsoft azure customer success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for microsoft azure customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Microsoft Azure Customer Success Manager do?

A Microsoft Azure Customer Success Manager (CSM) is responsible for ensuring that customers achieve their desired outcomes while using Azure cloud services. They work closely with clients to understand their business needs, provide guidance on best practices, and help them maximize the value of Azure products. CSMs act as trusted advisors, facilitate adoption, and coordinate with technical teams to resolve issues or implement solutions. Their goal is to drive customer satisfaction, retention, and long-term success with Microsoft Azure.

How does a Microsoft Azure Customer Success Manager typically collaborate with technical and sales teams to ensure client satisfaction?

As a Microsoft Azure Customer Success Manager, you play a pivotal role in bridging the gap between technical teams, sales, and clients. You'll regularly work alongside technical architects and engineers to ensure smooth onboarding, address technical challenges, and drive solution adoption. Additionally, you'll partner with sales teams to identify upsell opportunities and align Azure offerings with the client's business goals. This collaborative environment not only enhances customer satisfaction but also offers you exposure to diverse aspects of cloud technology and business strategy.

What are the key skills and qualifications needed to thrive as a Microsoft Azure Customer Success Manager, and why are they important?

To thrive as a Microsoft Azure Customer Success Manager, you need in-depth knowledge of cloud computing, Azure services, and customer relationship management, typically supported by a bachelor's degree in a technical field and experience in cloud solutions. Familiarity with Azure Portal, PowerShell, CRM systems like Dynamics 365, and certifications such as Microsoft Certified: Azure Fundamentals or Azure Administrator are highly valuable. Excellent communication, problem-solving, and stakeholder management skills help build strong client partnerships and drive customer adoption. These skills are essential for ensuring customers maximize the value of Azure solutions, leading to successful implementations and long-term satisfaction.

What is the difference between Microsoft Azure Customer Success Manager vs Microsoft Azure Solutions Architect?

AspectMicrosoft Azure Customer Success ManagerMicrosoft Azure Solutions Architect
Primary RoleEnsures customer satisfaction, adoption, and success with Azure servicesDesigns and implements Azure solutions based on client requirements
Required SkillsCustomer relationship management, communication, Azure knowledgeTechnical expertise, architecture design, cloud solutions
Work EnvironmentCustomer-facing, account management, post-sales supportTechnical consulting, solution design, pre-sales and implementation
CertificationsAzure Fundamentals, Azure Administrator, Customer Engagement certificationsAzure Solutions Architect Expert, Azure Architect certifications

While both roles require Azure knowledge and certifications, the Customer Success Manager focuses on customer satisfaction and adoption, whereas the Solutions Architect designs technical solutions. Both roles are vital in the Azure ecosystem but serve different stages of the customer journey.

What cities are hiring for Microsoft Azure Customer Success Manager jobs?

Cities with the most Microsoft Azure Customer Success Manager job openings:

What states have the most Microsoft Azure Customer Success Manager jobs?

States with the most job openings for Microsoft Azure Customer Success Manager jobs include:

What are popular job titles related to Microsoft Azure Customer Success Manager jobs?

For Microsoft Azure Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Microsoft Azure Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager - Azure

Austin, TX • On-site

SHI International
IT Services • 1 - 5K employees
Learn more about SHI Internationalexternal

Other

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive - in our offices or yours.
Job Summary
The Customer Success Manager (CSM) - Azure is a solution-selling and customer lifecycle role responsible for driving Azure CSP retention, adoption, and growth by aligning Microsoft cloud capabilities, SHI services, and customer business outcomes.
This role owns the ongoing Azure customer experience across an assigned portfolio of accounts, proactively identifying opportunities to improve cloud maturity, optimize spend, reduce operational risk, expand service adoption, and build long-term Azure roadmaps. Working closely with sales, technical specialists, services, support, partner teams, and customer stakeholders, the Azure CSM leads outcome-driven conversations that connect customer priorities to Azure solutions, SHI services, Microsoft programs, and measurable business value.
Success in this role is measured by Azure customer retention, Azure Consumed Revenue (ACR) and CSP growth, adoption of Azure services and programs, customer engagement quality, QBR execution, roadmap creation, and the ability to consistently convert customer needs into actionable cloud outcomes.
Role Description
  • Own the end-to-end Azure customer experience for an assigned portfolio of CSP customers, serving as a trusted advisor throughout the cloud lifecycle.
  • Segment and prioritize customer engagement based on account tier, Azure spend, growth potential, risk level, and strategic importance.
  • Develop a deep understanding of customer business objectives, Azure environments, technology roadmaps, operational challenges, and third-party vendor relationships.
  • Lead recurring customer engagement activities, including Quarterly Business Reviews (QBRs), monthly touchpoints, customer updates, support case reviews, roadmap discussions, and strategic planning sessions.
  • Drive customer retention by proactively identifying risks, maintaining engagement cadence, reinforcing value realization, and coordinating mitigation plans with internal teams.
  • Identify and drive Azure growth opportunities through cloud optimization, modernization, migration, governance, security, FinOps, data, AI, and managed services initiatives.
  • Review customer trends related to support, technology adoption, and program utilization in alignment with the Microsoft Cloud Adoption Framework to identify service gaps and growth opportunities.
  • Facilitate customer-facing Success Plans and internal Growth Plans that translate account priorities into actionable objectives, ownership, timelines, and measurable outcomes.
  • Lead cloud strategy discussions focused on cost optimization, governance, security, risk management, operational efficiency, reliability, resilience, data and analytics, AI innovation, and organizational readiness.
  • Position relevant SHI and Microsoft programs, including workshops, assessments, services, funding opportunities, webinars, and consulting engagements, to align with customer goals.
  • Maintain strong operational discipline across account plans, Success Plans, Growth Plans, QBR/ABR tracking, pipeline management, customer touchpoints, opportunity follow-up, and customer success metrics.
  • Advocate for customers internally and help ensure seamless transitions between contracts, onboarding activities, service engagements, and partner relationships.
Behaviors and Competencies
  • Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
  • Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
  • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
  • Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
  • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
  • Impact and Influence: Can persuade others to consider different perspectives.
  • Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
  • Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
  • Business Acumen: Can analyze financial and operational data to make informed decisions.
  • Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
  • Results Orientation: Can set personal goals and work towards them, achieving results consistently.
  • Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Skill Level Requirements
  • Strong digital fluency with Microsoft 365, Dynamics CRM, collaboration tools, reporting solutions, and business productivity platforms.
  • Ability to develop practical knowledge of cloud services, customer consumption models, partner programs, purchasing motions, and commercial constructs to support customer conversations.
  • Strong analytical skills with the ability to interpret usage trends, support activity, cost drivers, risk indicators, customer feedback, and business priorities to identify improvement opportunities.
  • Ability to develop and execute customer success plans, business reviews, account reviews, recurring communications, and roadmap initiatives.
  • Foundational technical aptitude and curiosity with the ability to understand core cloud solution areas and connect customer needs with appropriate subject matter experts, services, and next steps.
  • Opportunity identification and qualification skills, including uncovering business challenges, conducting discovery conversations, aligning needs to solutions, and advancing qualified opportunities.
  • Strong collaboration and relationship-building abilities with the capacity to work across sales, technical, services, operations, support, partner, and vendor teams.
  • High attention to detail and operational discipline in maintaining accurate pipeline, opportunity, account planning, customer success, and engagement records.
  • Excellent facilitation, presentation, and communication skills with the ability to align stakeholders, clarify business impact, prioritize actions, and drive measurable outcomes.
  • Customer-centric and outcome-driven mindset with the ability to translate business objectives into Azure priorities, cloud outcomes, and success metrics.
  • Ability to balance customer retention, risk mitigation, adoption, and growth while strengthening long-term Azure relationships.
  • Consultative advisory skills with the ability to lead discussions on Azure cost optimization, governance, security, operations, resilience, modernization, data, AI, and managed services.
  • Strong executive communication skills with the ability to engage technical, operational, financial, and executive stakeholders using business-focused messaging.
  • Proactive and action-oriented approach with the ability to identify risks, obstacles, and opportunities before they become escalations.
  • Financial and commercial awareness related to Azure consumption, CSP economics, Reserved Instances (RI), Savings Plans, FinOps principles, marketplace offerings, and services growth opportunities.
  • Adaptability and learning agility with the ability to stay current on Azure technologies, Microsoft programs, SHI solutions, internal tools, and evolving CSP processes.
  • Ability to guide customers through all phases of the cloud journey, including onboarding, adoption, optimization, modernization, roadmap planning, and long-term cloud maturity.
Other Requirements
  • Bachelor's degree or equivalent relevant work experience required.
  • Ability to travel to SHI, Microsoft, partner, and customer events as needed.
  • Minimum of 2 years of experience in sales, customer success, account management, cloud services, technology consulting, or a related advisory role.
  • Minimum of 1 year of experience selling, supporting, managing, or advising on Microsoft technologies or cloud services.
  • Azure, Microsoft, FinOps, or customer success certifications are preferred and may be expected as part of ongoing professional development.
  • Ability to earn and maintain relevant Microsoft certifications, partner badges, and internal enablement requirements.
Preferred
  • Experience supporting Azure CSP environments, cloud optimization initiatives, customer engagement programs, or services-led growth strategies.

The estimated annual pay range for this position is $75,000 - $250,000 which includes a base salary plus commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
SHI International logo

About SHI International

Sourced by ZipRecruiter

SHI International, located in Somerset, NJ, US, is a global provider of technology products and services. Operating in the Information Technology and Services industry, SHI offers comprehensive IT solutions ranging from software and hardware procurement, deployment planning, cloud-based services, IT asset management, and more to a diverse client base. Founded in 1989 by Thai Lee, the company has grown exponentially, amassing a deep pool of expertise and earning recognition as one of North America's top 15 largest IT solutions providers. Driven by a mission to help customers select, deploy, and manage technologies that drive productivity, profitability, and innovation, SHI cherishes its reputation as a cost-effective, customer-centric technology partner.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Somerset, NJ, US

Year founded

1989

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